Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City

Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.7
160 Reviews
4.7

160 Reviews

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160 Reviews of Vivian Montes

January 13, 2026

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Employee Rating

... It was fine, I hate surveys............ A a a a a a a a a a a a More

by chyy2022
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

January 07, 2026

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Employee Rating

Vivian goes out of her way to provide excellent service. She is polite, professional and responsive. More

by mariadodson0405
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

December 23, 2025

Dealership Rating
Employee Rating

I always have the best experience when I am there. Everyone is always super friendly and kind. More

by RONISADEGHI
Recommend Dealer
Yes
Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 20, 2025

Dealership Rating
Employee Rating

No No Noooooooooooo N o o I o I o I I I I I o I More

by a.ferhatovic
Recommend Dealer
No

Other Employees Tagged: Vivian Montes

Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Angela Heaps, Service Manager angelah@kengarff.com

December 18, 2025

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Employee Rating

Vivian did an excellent job in every respect 💯 very personable and informative. Great job all around More

by ute.augat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Benjamin

Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

December 15, 2025

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Employee Rating

excellent service and Vivian is amazing! ! Great communication and went above and beyond to solve the issue. More

by scott@jaffagroup.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 12, 2025

Dealership Rating
Employee Rating

I appreciated Vivian's professionalism and helpfulfulness when I brought my vehicle in for maintenance at Ken Garff Mercedes-Benz in Salt Lake City. I will continue to bring my Mercedes in to KGMB because o More

by mrkschofield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

November 26, 2025

Dealership Rating
Employee Rating

Vivian Montes is extremely courteous, keeps great communication about updates on your car, is exemplary at problem solving and always does it with a great attitude. More

by sallygp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 24, 2025

Dealership Rating
Employee Rating

Ken Garff staff always are the best as they have great customer service skills. The listen carefully and document details immediately. In addition to this they made sure to keep my updated about the progr More

by Ozzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rossi Yerage, Eric Amaral

November 21, 2025

Dealership Rating
Employee Rating

Vivian is the best. Her professionalism is 2nd to none. The car was done in a quick and professional manner. Definitely will be bringing it back! More

by giogonzalez56
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

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