Virginia Ridgeway
Virginia Ridgeway at Marlow Ford
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Virginia Ridgeway

Service Advisor

Marlow Ford

1021 US-211 West
Luray, VA 22835

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4.8
75 Reviews
4.8

75 Reviews

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75 Reviews of Virginia Ridgeway

January 15, 2025

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Employee Rating

They are usually very quick about taking care of the maintenance needed on my f250. They also were readily available to inspect my new utility trailer. More

by Steven
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Jan 17, 2025

Marlow Ford responded

Thank you for your great feedback! We're thrilled to hear that we were able to quickly take care of the maintenance for your F250 and assist with inspecting your new utility trailer. We pride ourselves on providing efficient service, and it's great to know we've met your expectations. We appreciate your trust in us, and we look forward to continuing to serve you and your vehicle needs!

January 10, 2025

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Fast, friendly and professional. I will be recommending this car service to friends and family. More

by KWalton
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Jan 17, 2025

Marlow Ford responded

Thank you for your kind words! We're thrilled to hear that you had a fast, friendly, and professional experience with us. Your recommendation to friends and family means a lot, and we truly appreciate your support. If you ever need assistance in the future, don't hesitate to reach out – we’re always here to help!

December 29, 2024

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Always understanding and knowledgeable and helpfull in the service dept. always a pleasure to work with the sales dept. wish they were bigger and had more inventory on the lot both new and used. More

by NOEMAIL20
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer , The lady in the billing department is always a pleasure she’s always smiling informative and a pleasure to deal with even if you have questions or concerns

Dec 30, 2024

Marlow Ford responded

Thank you so much for the fantastic review! We’re so happy to hear that you’ve had great experiences with both our Service Department and Sales Team. Our team works hard to be as helpful, understanding, and knowledgeable as possible, and your feedback means a lot to us. We completely understand the desire for more inventory, and we're actively working on bringing in more new and used vehicles to meet your needs. We appreciate your loyalty and look forward to serving you again soon. Thanks again for choosing Marlow Ford!

November 23, 2024

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Best dealer that I have been to , and best customer service.. Marlow in Luray will be my dealer from now on !! Thanks so much.. More

by sewcool2015
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Recommend Dealer
Yes
Nov 25, 2024

Marlow Ford responded

Thank you so much for your glowing review! We’re thrilled to hear that you had such a great experience with us at Marlow Ford in Luray. Providing top-notch customer service is always our priority, and it means the world to us that you’ve chosen us as your go-to dealership! Your trust and support motivate us to keep delivering the very best. Thanks again, and we look forward to serving you for many years to come!

November 05, 2024

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They were "Johnny on the spot" when we needed help! They were thorough in their assessment of our vehicle's malfunction and got us up and running in a timely fashion. More

by Logos Nana
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Recommend Dealer
Yes
Nov 06, 2024

Marlow Ford responded

Thank you, Logos Nana, for sharing your positive experience with Marlow Ford! We’re thrilled to hear that our team was able to provide timely assistance and thoroughly assess your vehicle’s needs to get you back on the road swiftly. Your kind words about our efficiency and dedication mean a lot to us, and we truly appreciate you choosing Marlow Ford. We’re here whenever you need us and look forward to assisting you again in the future!

November 01, 2024

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Everyone was very friendly and the work was done as scheduled. I was very satisfied. More

by Susan
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Recommend Dealer
Yes

Other Employees Tagged: Skip Shank , No contact with this department

Nov 06, 2024

Marlow Ford responded

Thank you, Susan, for taking the time to leave such a wonderful review! We’re pleased to hear that our team at Marlow Ford provided friendly service and completed your work as scheduled. Your satisfaction is our top priority, and we’re delighted to have met your expectations. Thank you for choosing Marlow Ford – we look forward to serving you again!

October 09, 2024

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Marlow of Luray has the greatest service team. Their service leadership is seamless and incredible. The auto professionals and technicians are ultra qualified, no matter the age of the vehicle. More

by James Holsinger, Jr.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer , J. Comer

Oct 10, 2024

Marlow Ford responded

Thank you so much for your fantastic review! We're beyond grateful that you've entrusted Marlow Ford of Luray with your remarkable range of vehicles, from your 1980 F350 rollback and 1970 fastback Mustang to your newer autos. It means the world to us to hear that our service team has earned your highest recommendation. We strive to provide seamless and expert care for every vehicle that comes through our doors, and knowing that we've met your expectations is incredibly rewarding. We look forward to continuing to offer top-rated service for your collection and appreciate your trust in us! Thank you again!

September 22, 2024

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Fast, courteous service. The staff was friendly and the mechanic was polite and professional. I will use this dealership again for the same service. More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Sep 23, 2024

Marlow Ford responded

Thank you, Darlene, for the wonderful 5-star review! We're delighted to hear that your experience at Marlow Ford was fast and courteous, with our friendly staff and professional mechanic providing excellent service. We're grateful for your trust in our team and look forward to welcoming you back for future visits. See you next time at Marlow Ford!

September 11, 2024

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Another great experience with Marlow Ford's service team. I appreciated the professionalism, quality of work and great communication. More

by dhgoebel
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Sep 16, 2024

Marlow Ford responded

Thank you for your positive feedback! We’re delighted to hear that you had another great experience with Marlow Ford's service team. We take pride in our professionalism, quality of work, and communication, and it’s wonderful to know that these aspects stood out during your visit. If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again!

August 27, 2024

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Employee Rating

Love Marlow Ford Luray! !! JW does everything to get you a car. Great place!! Number 1. More

by Jhawkins0718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Aug 30, 2024

Marlow Ford responded

Thank you so much for your enthusiastic review! We're thrilled to hear that you love Marlow Ford in Luray and had such a great experience. JW is indeed a superstar when it comes to helping our customers find the perfect car, and we're glad he could assist you. Your kind words about our dealership being "Number 1" truly mean a lot to us. Thank you again for choosing Marlow Ford in Luray—we're here whenever you need us!

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