Vinnie Hoang

I’ve bought 6 cars from this dealer and had mostly enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed by them while buying a car. We came in to buy a car with a loan from our credit union, the dealer insisted they do a credit application as they would be unable to sell us a car without it, we refused and never signed any paperwork. We explained to them that we had a loan ready with a favorable APR from our Bank and after calling them they confirmed the dealer just needed to use their shared system and no other application was needed. While sitting in the waiting area for them to finish the paperwork we got multiple notifications that our credit had been run via credit monitoring service. The sales manager denied that they did this and it must have been “Subaru of America” which was another Lie. They used information from previous purchases to run multiple applications without our consent. We never signed any paperwork or credit applications. After a long argument they admitted to doing this and said “ we wanted to get you better APR”. But as we said we had a very LOW APR already and this a a major concern and could be considered credit fraud as again we had not signed up for anything and had practically just walked in the dealership and test drove the car. While talking to Subaru of America and the bank, apparently this is not the first time they have done this. We now have 4 extra hard inquiries for loans we did not need. Sales manager hid from us, general manager would not talk to us. As a 6 year loyal customer I STRONGLY suggest not going to this dealer and finding the next closest Subaru dealer. More

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I had the pleasure of working with Marissa during my recent car purchase, and I couldn't be more impressed. From the moment I walked into the dealership, she made me feel welcomed, respected, and comple recent car purchase, and I couldn't be more impressed. From the moment I walked into the dealership, she made me feel welcomed, respected, and completely at ease. She was knowledgeable, patient, and genuinely cared about helping me find the right car that suited both my needs. There was no pressure, no gimmicks, just honest and helpful guidance throughout the entire process. She took the time to answer all of my questions and made sure I understood every part of the transaction. What truly stood out was her professionalism and personal touch. It's rare to find someone in sales who is both efficient and compassionate—but she nailed it. Thanks to her, what could have been a stressful experience turned into a smooth and even enjoyable one. If you're looking to buy a car, I highly recommend asking for Marissa. She's a true asset to the dealership and a fantastic person to work with! Thank you again, Marissa! More

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My experience at the dealership with Marissa was a delight. She was incredibly helpful and took the time to answer all of our questions. We truly appreciated her patience and professionalism. We’ll de delight. She was incredibly helpful and took the time to answer all of our questions. We truly appreciated her patience and professionalism. We’ll definitely be back in the future. Thank you for helping us with our two new additions! More

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Sales rep was very accommodating as I was looking at a few different options of new and used. few different options of new and used. More

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I worked with Marissa Anderson from start to finish on my new car. Ordered a car from the factory, and Marissa was there every step of the way. She is personable, and very helpful with the process and answe new car. Ordered a car from the factory, and Marissa was there every step of the way. She is personable, and very helpful with the process and answering all my questions. It was like working with a trusted friend. There was no pressure. Marissa worked to save me money on the new car, as well as getting a great deal on my trade-in. Highly recommend Elk Grove Subaru, and especially Marissa. More

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the process of everything was smooth and great, no pressure and staff is friendly, highly recommend pressure and staff is friendly, highly recommend More

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We bought a 2024 Forester Wilderness and had a delightful experience. This was made possible With the help of Clark Viegas. Clark went above and beyond to make sure we had the exact vehicle that we were look experience. This was made possible With the help of Clark Viegas. Clark went above and beyond to make sure we had the exact vehicle that we were looking for. His focus was not on the sale, but us as a family and what we needed. Thank you, Clark! More

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1. Sales could have taken more time showing & explaining features at time of test drive. 2. Financing was very much in a rush and seemed impatient when asking questions about the different insurance cover features at time of test drive. 2. Financing was very much in a rush and seemed impatient when asking questions about the different insurance coverage. 3 Serv: I brought in car for pickup/install of accessories and the repair order said to check tire pressure When I asked if it was checked I was told yes But they did not & tire pressure was exactly the same as when I arrived. I may consider going to different dealership for future services due to this issue. Don’t appreciate misstatements such as this. 4. Upon receipt of my new car, the detailing was terrible. Disappointment for sure. More

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Dealing with Marissa Anderson made my car buying experience easy. She was knowledgeable and vey pleasant to work with. She spent a great deal of time with me and answered all my questions. Marissa experience easy. She was knowledgeable and vey pleasant to work with. She spent a great deal of time with me and answered all my questions. Marissa goes beyond any sales person I have ever had to deal with. I highly recommend Elk Grove Subaru and especially Marissa Anderson. More

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Fast and easy to talk to people! Good atmosphere all employee really professional really clean dealership. Good atmosphere all employee really professional really clean dealership. More

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