Vinh Le

I purchased a used 2024 Mercedes-Benz GLS from eCarOne in December 2024, trusting their advertised 150-point inspection and assurance that everything was in top condition. Unfortunately, within one hour of c December 2024, trusting their advertised 150-point inspection and assurance that everything was in top condition. Unfortunately, within one hour of completing the purchase, I discovered a major air-conditioning issue. I immediately reported the problem on the same day to my salesperson, but instead of taking any responsibility, I was told to take it directly to Mercedes-Benz. As a result, my vehicle has spent nearly two months in the service center, meaning I have had the car for less than one full day since I purchased it. I have been still waiting for Benz to fix the issue. While I understand that the salesperson might not have been aware of the issue, my concern is how a problem this significant passed their 150-point inspection. The dealership advertised the car as thoroughly checked, but clearly, something was missed. If a basic system like air-conditioning was faulty right after purchase, it raises serious concerns about the accuracy of their inspections. I am extremely disappointed with the lack of accountability and the inconvenience this has caused. I urge anyone considering buying a vehicle from eCarOne to be extra cautious and thoroughly inspect everything before completing their purchase, as their advertised inspections do not seem to guarantee a trouble-free experience. More

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Amazing customer service, made it quick and easy to purchase my new vehicle. Will be using them again for my family vehicles. purchase my new vehicle. Will be using them again for my family vehicles. More

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Was pleasantly surprised on how easy it was working with eCarOne. I have always dealt with local dealers but couldn’t find the exact model/trim I wanted anywhere near me. I saw the exact specs I was looking eCarOne. I have always dealt with local dealers but couldn’t find the exact model/trim I wanted anywhere near me. I saw the exact specs I was looking for online when I accidentally forgot to change the zip code on my search. I’m on the east coast and was disappointed to see the car was in Texas but I saw they delivered. I called to inquire on a Friday morning, that afternoon had a 3rd party inspection report in hand and an all clear from a shop near the dealership, had all the papers finalized on Monday and my new car was on driveway on Thursday. Will absolutely buy from Vinh again. More

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Good pricing on quality luxury vehicles, knowledgeable sales associates and professional dealing. Happy with the Mercedes EV purchased at eCarOne. sales associates and professional dealing. Happy with the Mercedes EV purchased at eCarOne. More

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The pricing structure is quite odd and the inclusion of 2k in excessive/ unrequired add ons drove me to wait for the price to decline. Vin was responsive but there were several issues I had to deal with a 2k in excessive/ unrequired add ons drove me to wait for the price to decline. Vin was responsive but there were several issues I had to deal with afterwards. Why I had to get a locksmith to remedy the roof racks and the lack of communication asto the presence of locking lug bolts was not welcome. Much better disclosure is required. More

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I just want to share that the price of the vehicle I purchased included Appearance protection warranty and a Tire protection warranty. These warranties were oversold for what they cover and apparently n purchased included Appearance protection warranty and a Tire protection warranty. These warranties were oversold for what they cover and apparently not a mandatory purchase as they were presented. I tried to use the appearance warranty and no surprise, I was told the damage was not covered. Ver dissatisfied with this experience. More

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I worked with Vinh at eCar One and he made the process so easy and stress free. I was an out of state buyer and he couldn’t have been more helpful. Great service and a great car at a great price. Can’t ask f easy and stress free. I was an out of state buyer and he couldn’t have been more helpful. Great service and a great car at a great price. Can’t ask for more! More

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I had an excellent experience buying my car here! Ahmad (Adam) and Vinh made the entire process smooth and stress-free. They were knowledgeable, friendly, and went above and beyond to ensure I was co Ahmad (Adam) and Vinh made the entire process smooth and stress-free. They were knowledgeable, friendly, and went above and beyond to ensure I was comfortable with my purchase. The team was transparent about everything, and I never felt pressured. If you’re looking for a top-notch dealership experience, I highly recommend working with Ahmad (Adam) and Vinh! More

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Very rude and disrespectful. I went there because I had a good experience before and had recommended them to my friends people but because of him I would never go back or recomme I went there because I had a good experience before and had recommended them to my friends people but because of him I would never go back or recommend them to anyone. He barged in when I was working with someone else. More

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Vihn was great! He was patient and very knowledgeable. Ash, the finance manager came in on his off day to go over all the details when my daughter and I had question He was patient and very knowledgeable. Ash, the finance manager came in on his off day to go over all the details when my daughter and I had questions to make sure we had a good understanding of the warranty details. More

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