Vincenzo Sayers

Absolutely loved this dealership ! Francisco helped us get into a beautiful 2025 Camry and we are in love ! Would recommend this dealership to anyone looking into purchasing something Francisco helped us get into a beautiful 2025 Camry and we are in love ! Would recommend this dealership to anyone looking into purchasing something new and affordable ! More

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AJ made our car buying experience very nice. Everyone was helpful and friendly. We definitely recommend. Everyone was helpful and friendly. We definitely recommend. More

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Whatever happened to honesty and full disclosure and taking care of the customer. Do not get suckered into a warranty. I bought a 2022 Toyota Tacoma a little over a year ago. The finance person highly p taking care of the customer. Do not get suckered into a warranty. I bought a 2022 Toyota Tacoma a little over a year ago. The finance person highly pressured us to get the warranty by asking us about 5 times. I should have just walked away without purchasing a vehicle. I came in April to cancel the warranty and they took me to Chris in finance. DO NOT talk to finance. They will lose commission so they won’t really help you!! Chris filled out paperwork online and sent it in saying it would go to the lienholder and it would take a couple weeks for it to show up on our loan. I sold the truck in early July and had the lien released and noticed that it wasn’t sent to them. I came in to the dealer and spoke with finance and they acted like it was the warranty companies fault and that he was emailing them NOTHING AGAIN. I came in to Jim Norton again and my wife was with me. We talked to Vincent. He filled out the paperwork and canceled it again. This time I made sure to get the paperwork. There was a paragraph at the top that says “Please note this contract has not yet been canceled. After obtaining a quote, required documentation may be uploaded…. Another reason the warranty company hasn’t even received the cancellation. If you want to cancel you need to contact the business office manager and the warranty company which for us is iA American Warranty group. They told us that the dealer is responsible for all refunds which is another reason it is hard to cancel a warranty because it comes out of their pockets. Todd Baker is the finance director. He has yet to return a call to us. I think the strategy here is to make it as difficult as possible to cancel so they don’t have to pay you back anything. More

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Thanks for the quick and easy experience. Wife loves the new 4 runner. Thanks Isaac! Wife loves the new 4 runner. Thanks Isaac! More

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Fantastic dealership experience! They really proved that they wanted my business. Classy organization from start to finish! They really proved that they wanted my business. Classy organization from start to finish! More

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Robert Blocker was great. Have purchased several cars through him. He is the best. 2 thumbs up for him. Looking forward to buying my next car through him. Have purchased several cars through him. He is the best. 2 thumbs up for him. Looking forward to buying my next car through him. More

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I’m very unsatisfied with the customer service. We needed some paperwork on the new vehicle. After contacting Jim Norton three times via email and voicemail over several days, was given no response We needed some paperwork on the new vehicle. After contacting Jim Norton three times via email and voicemail over several days, was given no response or follow up communication, I finally went in to the dealership in person. Waited OVER AN HOUR for a manager and still do not have the needed paperwork to register my car. Really? This is the care you give to customers who have purchased their last two vehicles through you guys. More

by DENALI HYMAN Verified Customer Verified Customer

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My first review would be for Robert Blocker. He was recommended to us by my daughter and son in law. He was very polite, professional and informative. I will recommend him to anyone looking for He was recommended to us by my daughter and son in law. He was very polite, professional and informative. I will recommend him to anyone looking for a Toyota. I have been a ford person the last 30 years and Mr. Blocker is the reason I now drive a Toyota. Jim Norton Toyota was unlike any dealership I've been in. All the employees were friendly and helpful. More

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Everyone I’ve ever dealt with at this dealership has been very courteous and professional. very courteous and professional. More

by ELLENSAARE Verified Customer Verified Customer

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Excellent sales , first class sales professional Manager, very helpful, service polite Happy with numerous experiences. at Jim Norton Toyota. Special thank to our Sales Guy Robert Blocker A+ Manager, very helpful, service polite Happy with numerous experiences. at Jim Norton Toyota. Special thank to our Sales Guy Robert Blocker A++++++++ More

by lgwayh7 Verified Customer Verified Customer

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