Vincent Lor | Page 65

Maintenance Check Disappointed I had a coupon from Andrew Toyota to get a oil change for $19.99 but she would not let me use it. She said it didn't apply to my car and Disappointed I had a coupon from Andrew Toyota to get a oil change for $19.99 but she would not let me use it. She said it didn't apply to my car and I had to pay $50 something or $60 something for the oil change. I told her I just got it changed a few months ago and she check and said January and my daddy said I only needed it changed once a year. when I mention that to her she said a year or 10,000 miles. She said I needed to have my tires rotated and I told her NO, I just bought those tires. So after 1 1/2 hour wait, just to have my oil changed, they told me my bill was only $49.58. So I asked the gentleman what happen because she told me a much higher price. Found out I really didn't need that much oil and when I showed him the coupon, he said he didn't know why she wouldn't let me use it. I paid $49.58 for something I really didn't need when I could have gotten it for $19.99 plus tax. Your company is better than that. I love Heiser Toyota but I have no problem going to Andrew for a better deal.. More

by RUSSELLC1 Verified Customer Verified Customer

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Service was quick and perfect. The only problem is when you ask for discount they will say straight NO and when you show them coupon for particular service they ready to give you discount without looking o you ask for discount they will say straight NO and when you show them coupon for particular service they ready to give you discount without looking on it. It is bit strange + wierd and raise questions about the amount and quality we gonna get from them. More

by VINALG88 Verified Customer Verified Customer

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Vincent was awesome! He provided what needed to be done and when to come back for my next oil change. Im super satisfied with my service! Thank you and when to come back for my next oil change. Im super satisfied with my service! Thank you More

by XIONG9780 Verified Customer Verified Customer

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I had a pleasant experience. Vincent was very informative and answered all my questions. I have been happy with this dealership and the Toyota vehicles. and answered all my questions. I have been happy with this dealership and the Toyota vehicles. More

by RSBERNA1 Verified Customer Verified Customer

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2013 RAV4 routine service Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outsta Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. More

by X1Y2Z353022 Verified Customer Verified Customer

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great experience during service call everyone is extremely friendly and responsive, feel very comfortable having our car serviced here and will definitely recommend Heiser Toyota to our f everyone is extremely friendly and responsive, feel very comfortable having our car serviced here and will definitely recommend Heiser Toyota to our friends and family More

by Ede Verified Customer Verified Customer

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Service excellent! Customer service: needs improvement! Didn’t feel welcome. I thought the cashier had a really nasty attitude. It would probably be a good idea for people in the service department to greet Didn’t feel welcome. I thought the cashier had a really nasty attitude. It would probably be a good idea for people in the service department to greet ALL customers being that there are tons of options. I really disliked the cashier. Very indifferent. More

by FOLEY39 Verified Customer Verified Customer

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I use to love this dealer ship. People were nice and some of them honest. The quality of service in the repair department has gone to xxxx. The only people that were fair and nice left. Service has g some of them honest. The quality of service in the repair department has gone to xxxx. The only people that were fair and nice left. Service has gone way down. One guy had nerve enough to tell me my car doesn't need an oil change for 100 thousand miles. He should be fired. Joe use to be helpful when his people were out of order, he has gotten rude just like the others. More

by jtgrlfrnd16 Verified Customer Verified Customer

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I just had my first 5000 mile service on my new RAV4 Ltd. The dealership picked up my car with mask and returned it to me with great care. It was very clean and had a special spray to protect me, as the cust The dealership picked up my car with mask and returned it to me with great care. It was very clean and had a special spray to protect me, as the customer. All was done very well. Thank you so much. More

by JKWEINHOLD Verified Customer Verified Customer

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Awesome Very smart and helpful service writer. Took care of me right away and knew about the service recall. Told how long it would take to finish the job. Very smart and helpful service writer. Took care of me right away and knew about the service recall. Told how long it would take to finish the job. More

by FCARINI487 Verified Customer Verified Customer

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