Vincent Lor | Page 63

Getting pretty tired of Heiser. Every time I come in for service something doesn't add up. Always trying to up sell on service. $90/hour for just a diagnostic check? What do you pay your guys $20/hour maybe service something doesn't add up. Always trying to up sell on service. $90/hour for just a diagnostic check? What do you pay your guys $20/hour maybe? Probably my last time. Even this survey, name one person you worked with. That person's name isn't even on here. I had to pick someone so I picked Vince but he didn't take care of me. You have my wife's email address from a place she doesn't even work at. More

by BDOROW Verified Customer Verified Customer

Print

Came in for an oil change, they said I had to replace my shocks and pay for an alignment, which I did. Then my car was making a funny noise so I brought it back in. They had given me a bad part (shock) so h shocks and pay for an alignment, which I did. Then my car was making a funny noise so I brought it back in. They had given me a bad part (shock) so had to replace it (at no cost) they then gave me a hard time when I asked for an alignment again. My thought process was if they tell you you need an alignment after shock work when I’m paying for it, they should also do it when I’m not getting charged because of the bad part they gave me. This whole issue took hours out of my work day and I wasn’t even offered a discount on my next oil change or anything to address the fact I had to bring my car back in and waste hours of my day all because I was given a bad part. Very disappointed. More

by Kewetzel89 Verified Customer Verified Customer

Print

Efficient quick service. Would recommend to anyone looking for dependable, reliable, honest service. Even had a loaner for me to use while they worked on the vehicle. looking for dependable, reliable, honest service. Even had a loaner for me to use while they worked on the vehicle. More

by TKURTENBACH Verified Customer Verified Customer

Print

Outstanding service. Brought me into the shop and clearly explained what what could and should be done. Then kept me informed as the work was being done. explained what what could and should be done. Then kept me informed as the work was being done. More

by BK Verified Customer Verified Customer

Print

Had a brake kit applied to my Tacoma on a Friday. Drove to Horicon (~ 50 min) the next Wednesday. The left rear brake froze & was really hot. In an answer to prayer we found a mechanic who made a “running to Horicon (~ 50 min) the next Wednesday. The left rear brake froze & was really hot. In an answer to prayer we found a mechanic who made a “running repair” by backing off the brake but said we needed to back to the dealer when we got back. Appreciated the help you team provided to check things out, looking at all four brakes and rechecking everything out. So all is well that ended well. Stuff happens & I’m glad your team took things seriously and did the detailed checkout. More

by Tim Tesch Verified Customer Verified Customer

Print

Heiser is always time efficient, friendly and accommodating. I never worry when I have to take my car in to get an oil change or repairs. accommodating. I never worry when I have to take my car in to get an oil change or repairs. More

by Marissa Verified Customer Verified Customer

Print

I had a situation that was handled quickly and extremely professionally by Joe Vicari. He was very patient and an active listener and had an open mind to the customer's needs. We have three Toyota vehicles professionally by Joe Vicari. He was very patient and an active listener and had an open mind to the customer's needs. We have three Toyota vehicles and we will buy Toyota cars in the future. This experience with Joe Vicari. has given me the confidence to continue to service my vehicles and buy my vehicles at Heiser Toyota. Joe demonstrated to me that your surveys matter and your customer service matters. Thank you, James Meulemans More

Print

I always love working with Heiser. They are always patient and reliable. They set me up right away with timing and cost so I can relax while I wait. patient and reliable. They set me up right away with timing and cost so I can relax while I wait. More

by CrystalKach Verified Customer Verified Customer

Print

My husband has always taken my car to Heiser for oil changes. The last visit, last week the tech told him the spring in the oil filter cup was missing. We had to pay $64.34 for a new cup. The techs are changes. The last visit, last week the tech told him the spring in the oil filter cup was missing. We had to pay $64.34 for a new cup. The techs are the only ones touching the cup so how did the spring go missing. Also, the time before we had the tires rotated 2 lug nuts were broken off. We were not told and had to bring it to the service manager attention. Not sure why this has happened since we have always be satisfied in the past. We have been a long time customer and always felt confident in the service we received. Thank you for your time. Jackie Davis More

by ADAVIS4367 Verified Customer Verified Customer

Print

Great service by Vincent!Really starting to feel like Great service by Vincent! Really starting to feel like part of the Toyota family. Each time I am there I feel like the level of service excellence is Great service by Vincent! Really starting to feel like part of the Toyota family. Each time I am there I feel like the level of service excellence is above and beyond all of my expectations . Great job Toyota team! More

by ANAREY Verified Customer Verified Customer

Print