Vince Wadman

We had an outstanding experience with Brilliance Honda of Crystal Lake. From our first visit to the eventual purchase of our new car, the team was exceptional. Everyone was friendly, helpful, knowledgeable Crystal Lake. From our first visit to the eventual purchase of our new car, the team was exceptional. Everyone was friendly, helpful, knowledgeable, and made you feel comfortable with the buying process. They focused on our needs and what was best for us. David Asbach was our main representative and he was honest, sincere, and worked very hard to find exactly what we were looking for. He followed-up on every detail and was an overall excellent person to work with. I would highly recommend him (and the dealership) to others. We're incredibly pleased! Thank you! More

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I wouldn’t buy my Honda at any other dealership. I’ve bought from Schaumburg before been serviced in Dekalb and been to St. Charles. They could all learn a lot from the sales team Matt Rolak was my I’ve bought from Schaumburg before been serviced in Dekalb and been to St. Charles. They could all learn a lot from the sales team Matt Rolak was my sales guy. BUT they operate as a team and the sales managers aren’t screaming and the finance team isn’t rude like Schaumburg was. This is a five star team, and they should be the gold standard for your other locations. More

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From the moment we walked in, to the moment we left with a new car, the experience was fantastic. I appreciate that I was not met at the door by a sales rep. I was able to walk the showroom with no pressure a new car, the experience was fantastic. I appreciate that I was not met at the door by a sales rep. I was able to walk the showroom with no pressure. Our salesperson, Eva, was the best! She listened to what I wanted in a car and did not try to sell me more. She answered all my questions and was no pressure from the beginning to the end of my experience! More

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Everyone on the team was exceptional. Where to start? I reached out to Tara the internet manager who was prompt, courteous and gave me transparent pricing immediately. I was put in touch Where to start? I reached out to Tara the internet manager who was prompt, courteous and gave me transparent pricing immediately. I was put in touch with Tommy Keefe who was also friendly and efficient in responding. Once I arrived, manager Warren reviewed the deal with me personally and went over the figures with me. No price changes or hidden fees either! What a nice change from other places! Tommy was just as pleasant in person as on our correspondence too. Vince billed me out and went over my options with me and was also friendly and courteous. Total team effort and a refreshing place to go that's 100% sleeze free. * Of note, I've been dealing with Warren for 10 + years and he not only took time to make me feel welcome, but he took several calls, helped sales staff, appraised cars and was friendly to several customers in between. Thats great leadership! I have at least 5 Honda stores closer to me but Brilliance is worth the extra drive. Classy staff from head to toe! Don't settle for any dealership, treat yourself to Brilliance. More

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Great service, easy to work with. Would definitely recommend to family and friends. Evan was fantastic. Would definitely recommend to family and friends. Evan was fantastic. More

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I have always received the highest quality of service from Brilliance Honda. The Service Dept. team always reviews the service they are recommending. I have purchased with my son and daughter 6 vehicles from Brilliance Honda. The Service Dept. team always reviews the service they are recommending. I have purchased with my son and daughter 6 vehicles from Brilliance. Robert Calhoun in sales is by far the best salesman I have every worked with!! No pressure and explained all our options. Joe LaBelle in Service/parts always makes sure his team has performed the highest quality of servicing your vehicle and making sure you are happy with the results. More

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Evan was very responsive and easy to work with. He was also very knowledgeable. Good experience. He was also very knowledgeable. Good experience. More

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My experience was very positive. I highly recommend Brilliance, and have, to anyone in the market for a new car. I highly recommend Brilliance, and have, to anyone in the market for a new car. More

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Bought many cars through Brilliance. Jay Hawkins will do you right with the sales process. Jay Hawkins will do you right with the sales process. More

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Went in expecting to spend all day at the dealership, but Matt Rollak made my experience incredibly smooth AND fast. Everything went as good as it possibly could have and I am extremely impressed with the pr Matt Rollak made my experience incredibly smooth AND fast. Everything went as good as it possibly could have and I am extremely impressed with the professionalism at this dealership. More

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