Vince Pampena

I brought my X7 in with complaints of squeaky brakes and tire light warnings. Even though I chose "waiter" when making the appointment, no one called to tell me this would take a minimum of three hours. I c tire light warnings. Even though I chose "waiter" when making the appointment, no one called to tell me this would take a minimum of three hours. I chose to get dropped off at the Darien Library, which is .5 miles from the dealership. I had to call Vince multiple times to inquire about getting picked up (he never answers his work phone or cell phone). I was stuck in the library a full hour AFTER he told me the work was finally done and he would send someone to pick me up. I would have walked back but it was 15 degrees outside with 40 knot winds. I said I would order my own Uber and he told me to wait. When he finally gave me a summary of the work performed, he told me that they ran a full diagnostic of the brake system and everything was fine. The techs did in fact hear the squeaking, but according to Vince that's "normal due to the X7's sport brakes." Never mind that it only started two years into owning the car. I have to wonder if their sales people tell potential customers that they can expect squeaky brakes? In summary, I wasted FOUR HOURS of my day to be condescended and lied to, and my brakes still squeak. I will now (and forever) go to the dealership in Bridgeport to figure out what's really going on. I will also tell my dozen friends who own BMW's in Westport where they should buy and service their vehicles. Extremely dissatisfied. More

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This was the first time going to BMW of Darien. I purchased my car in Bridgeport and typically would go there, but decided to try Darien and they were amazing! From beginning getting the appointmen I purchased my car in Bridgeport and typically would go there, but decided to try Darien and they were amazing! From beginning getting the appointment, to them picking up the car doing the service keeping me abreast to everything that was going on and returning the car. They are an exceptional dealership and I would never go anywhere else. Thomas was awesome. I’m hiss I tried them! More

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These people are very professional, expert, efficient, competent yet personable. I’d certainly recommend them to anyone seeking their services. competent yet personable. I’d certainly recommend them to anyone seeking their services. More

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Great service department, Vincent and Jaime are great and truly go above and beyond in regards to the care of your vehicle. I would recommend them to any BMW owner in Fairfield County. Plan to be a repeat cu truly go above and beyond in regards to the care of your vehicle. I would recommend them to any BMW owner in Fairfield County. Plan to be a repeat customer for years and years to come. More

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Came in for an oil change, picked up my car and noticed that my car was still staying that I needed an oil change, when I asked why does it still say that I need an oil change I was told I had to pay an ad that my car was still staying that I needed an oil change, when I asked why does it still say that I need an oil change I was told I had to pay an additional $85 to remove it. Total rip off. Not to mention on my way home from my appointment my car started overheating. My 3rd BMW and this is the worst BMW dealer. I will take the Trip and drive to BMW of Tenafly going forward. More

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“Outstanding customer service, knowledgeable staff, seamless experience, and exceptional vehicles. A pleasure to work with!” seamless experience, and exceptional vehicles. A pleasure to work with!” More

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First class support and service from the whole team at Darien. Go to dealership in Ct for BMW Darien. Go to dealership in Ct for BMW More

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The best - they listen, they care about your car and your experience, they find any possible warranties that might cover needed service issues/repairs, and they make sure you leave satisfied. experience, they find any possible warranties that might cover needed service issues/repairs, and they make sure you leave satisfied. More

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Easy check-in and out, good update on problems. Vince was great to work with and made sure to stay in touch. Vince was great to work with and made sure to stay in touch. More

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Excellent service. Kept me informed of the progress of the work being done and the issues that arose. Would recommend highly. Kept me informed of the progress of the work being done and the issues that arose. Would recommend highly. More

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