Vin Kjersgaard | Page 2

Outstanding! After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hill After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hills for a new Cadillac XT5 to my exact configuration. Although the dealership is large and covers several makes, the sales experience feels like a local hometown business with long-term staff who are all into cars and can relate to their customers. My salesman, Vin Kjersgaard, was hands-down absolutely the best as were his manager Roger Rathbun and finance manager Darren Schwartz. A special shout out to Eileen Nieves, their internet consultant/car gal who they hide in the back office (!) - she easily fixed the Cadillac app that I completely hosed up on my phone while we discussed various cars. To top it off, the car far exceeds my expectations. Much better than the on-line reviews. The whole experience was top notch including their willingness to resolve any concerns I had at final delivery/prep. I would absolutely do it again. You really want to buy from people you like. These guys are the best! More

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Vin and the crew were very helpful. We were able to make a selection with a test drive the same day. The vehicle was in great condition when we picked it up. We were able to make a selection with a test drive the same day. The vehicle was in great condition when we picked it up. More

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This dealership is efficient and honest. Vin worked with us to meet our needs. Vin is a no xx salesman; he is forthright and honest. We were notified every step of the way as to what was goi Vin worked with us to meet our needs. Vin is a no xx salesman; he is forthright and honest. We were notified every step of the way as to what was going on with our truck purchase. Our previous Chevrolet truck was purchased at Terryville Chevrolet, and we originally returned there to purchase our this truck. We did NOT because they "forgot" to subtract a promised rebate AND added an extra percentage to the sales tax for the truck. Take my advice, skip Terryville Chevrolet and head to Sullivan's in Torrington. Margaret Tylutki More

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Great Easy Simple purchase. Friendly Staff ,I would recommend this dealer for a Cadillac AAAAA+ Friendly Staff ,I would recommend this dealer for a Cadillac AAAAA+ More

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Very pleased with both the dealership and Vin. The whole experience was great. Vin’s knowledge of the car was very helpful and look forward to working with him in the future. The whole experience was great. Vin’s knowledge of the car was very helpful and look forward to working with him in the future. More

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Very professional, knowledgeable, and patient through the entire process. Really felt comfortable and confident with making my choice thanks to the excellent service provided entire process. Really felt comfortable and confident with making my choice thanks to the excellent service provided More

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Great experience. Vin answered all the questions I had and was easy to work with. Vin answered all the questions I had and was easy to work with. More

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Awesome sales staff love our new GMV Thank you. .Vin is very nice and helpful with all of our questions. Thanks again .Vin is very nice and helpful with all of our questions. Thanks again More

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I have to say this was my best experience with any dealership I have ever dealt with. Vin my salesperson went above and beyond with the help from his finance manager Roger and Darrian to get me the be dealership I have ever dealt with. Vin my salesperson went above and beyond with the help from his finance manager Roger and Darrian to get me the best possible deal and rate! The communication was top level kept me updated on every step of the process. I would highly recommend them especially Vin. Thanks for a great experience! More

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UPDATE 4/25/2023: A month and a half after I bought the ZL1, which was on April 24, 2023, I brought the car to my Auto detailer to have it ceramic coated and PPF'd. My detailer gave me a call today Apr the ZL1, which was on April 24, 2023, I brought the car to my Auto detailer to have it ceramic coated and PPF'd. My detailer gave me a call today April 25th to tell me that the car's paint needs correction. The car has swirl marks on quite a few areas. I picked up the car in this condition and just noticed recently. The car sat in my garage till the weather warmed up as driving on the Eagle F1 tires in cold temps is not advisable. And plus, my auto detailer shop was booked for a few weeks. To make a long story short without going into details, Sullivan Chevy was able to resolve the situation. Car was sold with swirl marks but the dealership took care of me and it is what matters in the end. -------------------------------------------------------------------------- This is now my original experience with purchasing the vehicle. I've always leased my vehicles but this time I wanted to own a special vehicle. I contacted Sullivan via the Internet at first. The Internet Sales rep gave me all the info I needed. I scheduled an appointment and came to see Vin. Vin is a a "straight to the point" individual as I came to find out and it's what I look for. No beating about the bush, just straight to the point tell me what's up. He told me exactly how things were going to go with the Special vehicle order (ZL1). Next thing you know the vehicle arrived to the dealership and I was out the door. Historically, I've been one to dread stepping into dealerships because it takes a lot of energy out of me as my experience with dealerships in the past haven't been so great. At least, NY dealerships where they're pushing and hawking you down to buy options left and right and they won't let you leave until you say NO 100 times. This wasn't the experience here. Of course, Vin's job is to sell so he offered me options but ultimately it was up to me and he respected that. Big difference here. Another dreadful aspect of stepping into a dealership is the final step when you need to go into the Finance Manager's office to sign the contract and you find other things on the contract not talked about. (True story). Again, not the case here. The contract was written as originally agreed upon. I would recommend Vin and Darren as your go to people when in search of a vehicle. More

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