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Victoria Gilliland

Overview Reviews (53) Inventory (856)

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Victoria Gilliland

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Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.1

53 Reviews

Overview Reviews (53) Inventory (856)

4.1

53 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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53 Reviews of Victoria Gilliland

November 21, 2024

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Employee Rating

Nice clean an friendly people It was a great in an out quick keep you informed quick keep you informed More

by Frank

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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November 19, 2024

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Employee Rating

Outstanding salesman, Edgar Ramirez. Other staff very cordial and helpful. The overall atmosphere at the dealership is very positive and customer friendly. Other staff very cordial and helpful. The overall atmosphere at the dealership is very positive and customer friendly. More

by David ddls

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edgar Ramirez

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Nov 21, 2024 -

Beck & Masten Buick GMC North responded

Hi David, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 16, 2024

Dealership Rating

Employee Rating

Wesley best advisor ever before great job and best service ever I have done before service ever I have done before More

by prezeslewy84

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wesley Onajobi

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Nov 18, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Wesley here at Beck & Masten Buick GMC North! We look forward to your next visit! Take care!

November 15, 2024

Dealership Rating

Employee Rating

Jarvis was friendly and knowledgeable, dealership had a good selection of vehicles to choose from. Worked well with us to meet our price! good selection of vehicles to choose from. Worked well with us to meet our price! More

by turquoisedragonrider

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jarvis Payton

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Nov 18, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jarvis here at Beck & Masten Buick GMC North! We look forward to your next visit! Take care!

November 14, 2024

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Employee Rating

Been using Beck & Maston since 2010 and they are still my go-to dealership for both new vehicles and service. go-to dealership for both new vehicles and service. More

by OkieLongShot

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Oscar C

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Nov 18, 2024 -

Beck & Masten Buick GMC North responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2024

Dealership Rating

Employee Rating

This dealership is a great neighborhood dealership caters to the area and other surrounding counties and cities near me. I've purchased three pickup trucks from this dealership my most recent purchase was aw to the area and other surrounding counties and cities near me. I've purchased three pickup trucks from this dealership my most recent purchase was awesome excellent customer service but then again it has always been excellent I have no reason to think this dealership is not tops when it comes to customer first satisfaction etc etc I recommend this dealership to all my friends and anyone that is looking for a GMC I send them that way. Ken Banks More

by ken Banks

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe new and used car sales guy

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Nov 18, 2024 -

Beck & Masten Buick GMC North responded

Hi Ken, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 13, 2024

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Employee Rating

Great Courteous Friendly company. Fast in finding what you want. Paper work simple and fast. Fast in finding what you want. Paper work simple and fast. More

by Rosie Red

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Terrence Johnson

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Nov 18, 2024 -

Beck & Masten Buick GMC North responded

Hello Rosie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

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Employee Rating

I showed up without an appointment to get an oil change and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. More

by louiscaldwell

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 14, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 09, 2024

Dealership Rating

Employee Rating

Amazing Service so many things was wrong wth my vehicle and they got it all done and they got it all done More

by jameryous

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Adrian

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Nov 12, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

Dealership Rating

Employee Rating

Had to wait 4 1/2 hours just for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. More

by attitude7020

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the longer than normal wait time. We know that your time is valuable and aim to complete your service in a reasonable amount of time. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

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