Victor Rivera

Overall experience was excellent. Victor Rivera is pleasant and very professional. All requested services were performed. Victor Rivera is pleasant and very professional. All requested services were performed. More

Report | Print

Thank you for the quality of the service and assistance with loaner/pickup of vehicle. with loaner/pickup of vehicle. More

Report | Print

I always get great service from this dealership. Victor Rivera has been my service advisor and he does a great job explaining what needs to be done and getting the work completed as quickly as poss Victor Rivera has been my service advisor and he does a great job explaining what needs to be done and getting the work completed as quickly as possible. More

Report | Print

Great service - quick turnaround and the car was returned with a complete cleaning. Thanks folks with a complete cleaning. Thanks folks More

Report | Print

The staffing is efficient and knowledgeable . Car was ready as promised. Transport to residence was excellent .. This service was like previous ones excellent . Car was ready as promised. Transport to residence was excellent .. This service was like previous ones excellent . More

Report | Print

I am always provided by excellent service and Victor is amazing. I never worry about anything at all. amazing. I never worry about anything at all. More

Report | Print

Always a pleasure to come in for service. Excellent customer focus, punctual and timely service. Thank you. Excellent customer focus, punctual and timely service. Thank you. More

Report | Print

My service experience was excellent. It started with how very easy it was to book my appointment online, exactly when it was convenient for me. I was greeted on arrival and kept informe It started with how very easy it was to book my appointment online, exactly when it was convenient for me. I was greeted on arrival and kept informed of status while I waited in the very comfortable lounge. The time it took for the service to be performed was exactly what i was told. When my service was completed, I asked Victor to look at a couple of blemishes on the exterior and he was very accomodating to take care of those while I waited. I appreciated that he has reached our several times to confirm that I was satisfied with the service. Overall experience gets an A+ rating from me. More

Report | Print

Victor was great! Service appointment was smooth from start to finish. Victor kept me apprised, accurately, of what was going on with my car; the repairs it needed and Service appointment was smooth from start to finish. Victor kept me apprised, accurately, of what was going on with my car; the repairs it needed and when I could expect to get my car back. Of course I didn't like the expense, but the repairs were necessary for safety. Thank you to the mechanic, Bryant who sent me video back-up of the areas on my car that needed repair. That was cool, and a great way to let the customer know that these weren't just bogus repairs that were being suggested. Thanks Mercedes! More

Report | Print

I had a complicated invoice problem, which was satisfactorily resolved by my service manager. Thank you. satisfactorily resolved by my service manager. Thank you. More

Report | Print