Victor Mercado
Victor Mercado at Bronx Honda
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Victor Mercado

Service Manager

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.5
1,149 Reviews
4.5

1,149 Reviews

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1149 Reviews of Victor Mercado

April 20, 2025

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Employee Rating

Customer service was excellent, speed was phenomenal convenience, Will recommend anybody who have a Honda to come to Bronx Honda More

by sharonwalker50
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Diana Matehuala, Anthony Austin

April 19, 2025

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Overbooked, waiting on line before 6:30am for a 7:30am scheduled appointment for an oil change, I was the three car in line and I didn’t get out of there until 11:30am and had to cancel my 11:00an appoint More

by vinnmike1
Service Price Transparency
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Recommend Dealer
No
Apr 19, 2025

Bronx Honda responded

Please accept my sincere apology for your unacceptable experience. We had several emergencies occurring at the exact same time, and unfortunately we did not meet our high standards that we set for ourselves. Please feel free to email me at marcie@bronxhonda.com. --Marcie

April 18, 2025

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Katie was extremely pleasant and courteous . It’s very refreshing to deal with an employee who has a smile on her face and is willing to help. The entire dealership was great! Thanks to Katie a More

by opiwon
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Recommend Dealer
Yes

April 18, 2025

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I had my car serviced at Bronx Honda - Service Center yesrerday. I want to give a big shout-out to Katie, who checked me in for my vehicle service. Katie displayed a warm welcome and provided a measured More

by angel.cabreras
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Recommend Dealer
Yes

Other Employees Tagged: Katie Lovos

April 14, 2025

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Everyone is professional and courteous and reliable I only have one issue my Honda is a 2024 and is asking for an update but there is none available to download I find that disappointing please help me w More

by GYRORICAN
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Recommend Dealer
Yes

March 28, 2025

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Exactly Customer Service from pulling into Bronx Honda and entering I was in and out. More

by ms.antonio
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Recommend Dealer
Yes
Mar 29, 2025

Bronx Honda responded

Thank you so much for the kind words, we appreciate you! All the best, Marcie

February 27, 2025

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Employee Rating

Muy bien excellente amable. cortesia respect buena attention servicing tentative simpatico buen services eficiente.amable More

by VICTORDELEON0719
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Recommend Dealer
Yes
Mar 02, 2025

Bronx Honda responded

Muchas gracias, te lo agradecemos, esperamos verte pronto nuevamente para el mantenimiento de tu vehículo. --Marcie

February 25, 2025

Dealership Rating
Employee Rating

Can’t complain it’s very busy Just like any other dealership, but the staff were Nice and professional and Diana was the best. Plus I got my car the same day More

by Alslakerss
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Recommend Dealer
Yes
Mar 02, 2025

Bronx Honda responded

Thank you so much for the great feedback about Diana, we appreciate you! Welcome to the Bronx Honda family! We are currently hiring more technicians in order to reduce your wait time in the future. All the best, Marcie

February 20, 2025

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The staff was very helpful and very knowledgeable about all aspects. Also they were extremely friendly and helpful with their time and effort to help me with my questions. More

by JAIMECITO2000
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Recommend Dealer
Yes
Mar 02, 2025

Bronx Honda responded

Thank you so much for sharing your great experience with Bronx Honda, it means a lot to all of us! We hope to see you again for your next maintenance! All the best, Marcie

February 18, 2025

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Employee Rating

Very professional very nice people l be happy to come back for my next service More

by juniortavarez_10
Service Price Transparency
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Recommend Dealer
Yes
Mar 02, 2025

Bronx Honda responded

Thank you so much, and welcome to the Bronx Honda family! All the best, Marcie

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