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Victor Mercado
Victor Mercado at Bronx Honda
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Victor Mercado

Service Manager

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.5
1,139 Reviews
4.5

1,139 Reviews

Write a Review

1139 Reviews of Victor Mercado

January 19, 2025

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Employee Rating

Scammers, dishonest, overpriced, I wouldn’t recommend this place to my worst enemy. They try to milk the insurance company and try to scam you out of money More

by NCONTRER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diana Matehuala

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Jan 20, 2025

Bronx Honda responded

Please email me at marcie@bronxhonda.com as soon as possible. We have been in business for 50 years, I can assure you we do not "scam" our customers or their insurance companies. We work with insurance adjusters all the time to help customers get their repairs authorized and completed quickly. We always work to achieve the best possible outcome based on the facts and documentation, while navigating high deductibles, policy exclusions, and unexpected delays. I understand your frustration at having to pay out-of-pocket for several repairs after your car was stolen and recovered, but we waived diagnistic fees and gave you significant discounts after your insurance company refused to pay for certain items. We also replaced the clip and cleaned the headliner so that it looked brand new. I hope to hear from you. --Marcie

January 17, 2025

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Employee Rating

Awesome customer service thanks to Victor the Service Manager!!! Also, Mike in the arrival lot was professional, friendly and efficient!!! An excellent experience in every way possible!!! More

by TBOHME
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2025

Bronx Honda responded

Thank you so much for the incredibly kind words and feedback on the occasion of our 50th Anniversary, we are very grateful! 🙏🙏🙏 Please refer your friends and family to Bronx Honda, we will always work hard to exceed expectations! All the best, Marcie

January 10, 2025

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Employee Rating

It very good dealer ship and there people are very nice , good and great with the people More

by chivinatasha
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Alexander, Diana Matehuala

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Jan 12, 2025

Bronx Honda responded

Thank you so much, we are very grateful to you! All the best, Marcie

January 09, 2025

Dealership Rating
Employee Rating

Mike did an excellent job he. Made sure I got what I wanted i've been going to Bronx Honda for many years. They are excellent. More

by COOKIE6060MOJICA
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 12, 2025

Bronx Honda responded

We are grateful to you for your amazing loyalty to Mike and to Bronx Honda, especially on our 50th anniversary! We are always here for you! All the best, Marcie

January 05, 2025

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Employee Rating

Reliable professional convenient. Latoya is always warm and welcoming. I Love working with her. Very clean space. More

by D_JOHNSON1987
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Jan 05, 2025

Bronx Honda responded

Thank you very much, we appreciate you for supporting Bronx Honda and of course Latoya! We are always here for you. All the best, Marcie

December 25, 2024

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Employee Rating

Customer service depends on a happy employees, and well being paid, if the company understands this simple task, you will have a prosperous team workers. More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Dec 25, 2024

Bronx Honda responded

Hi, I appreciate the feedback, but I would like to understand it better. You can reach ne at marcie@bronxhonda.com. Merry Christmas, and we hope to see you again for your next maintenance! --Marcie

December 17, 2024

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Employee Rating

My process was efficient and quick. Effective communication and no barriers. I am satisfied with the service and work accomplished on my vehicle. More

by Eimy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Jan 12, 2025

Bronx Honda responded

Thank you so much for the kibd words, and welcome to the Bronx Honda family! All the best, Marcie

December 05, 2024

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Employee Rating

The service was great, thanks for be nice and professional. I can use for the future More

by Tferreras2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Dec 05, 2024

Bronx Honda responded

Thank you very much, we appreciate you! All the best, Marcie

November 27, 2024

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Employee Rating

The team at BRONX Honda is very nice and they treat me with the upmost respect, but the vehicles I have has recalls and I’m really not happy about that cause I cannot work with them as long as they have r More

by Gil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos

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Dec 05, 2024

Bronx Honda responded

Thank you for the five stars and valuable feedback. We agree with you about the recalls! All the best, Marcie

November 24, 2024

Dealership Rating
Employee Rating

Great service call me to keep me informed of my cars repairs ok ok ok More

by Hector50934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Nov 24, 2024

Bronx Honda responded

Thank you! We hope to see you again for your car's next maintenance! All the best, Marcie

Dec 05, 2024

Bronx Honda responded

Thank you so much, we are very grateful to you! We hope to see you again for your next maintenance! Al the best, Marcie

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