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Victor Mercado

Overview Reviews (1144) Inventory (240)

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Victor Mercado

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Victor Mercado

Service Manager

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.5

1,144 Reviews

Overview Reviews (1144) Inventory (240)

4.5

1,144 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1144 Reviews of Victor Mercado

March 28, 2025

Dealership Rating

Employee Rating

Exactly Customer Service from pulling into Bronx Honda and entering I was in and out. and entering I was in and out. More

by ms.antonio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala, Anthony Austin

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Mar 29, 2025 -

Bronx Honda responded

Thank you so much for the kind words, we appreciate you! All the best, Marcie

February 27, 2025

Dealership Rating

Employee Rating

Muy bien excellente amable. cortesia respect buena attention servicing tentative simpatico buen services eficiente.amable cortesia respect buena attention servicing tentative simpatico buen services eficiente.amable More

by VICTORDELEON0719

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala, Anthony Austin

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Mar 02, 2025 -

Bronx Honda responded

Muchas gracias, te lo agradecemos, esperamos verte pronto nuevamente para el mantenimiento de tu vehículo. --Marcie

February 25, 2025

Dealership Rating

Employee Rating

Can’t complain it’s very busy Just like any other dealership, but the staff were Nice and professional and Diana was the best. Plus I got my car the same day dealership, but the staff were Nice and professional and Diana was the best. Plus I got my car the same day More

by Alslakerss

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Diana Matehuala

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Mar 02, 2025 -

Bronx Honda responded

Thank you so much for the great feedback about Diana, we appreciate you! Welcome to the Bronx Honda family! We are currently hiring more technicians in order to reduce your wait time in the future. All the best, Marcie

February 20, 2025

Dealership Rating

Employee Rating

The staff was very helpful and very knowledgeable about all aspects. Also they were extremely friendly and helpful with their time and effort to help me with my questions. all aspects. Also they were extremely friendly and helpful with their time and effort to help me with my questions. More

by JAIMECITO2000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala, Anthony Austin

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Mar 02, 2025 -

Bronx Honda responded

Thank you so much for sharing your great experience with Bronx Honda, it means a lot to all of us! We hope to see you again for your next maintenance! All the best, Marcie

February 18, 2025

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Employee Rating

Very professional very nice people l be happy to come back for my next service back for my next service More

by juniortavarez_10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala, Anthony Austin

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Mar 02, 2025 -

Bronx Honda responded

Thank you so much, and welcome to the Bronx Honda family! All the best, Marcie

January 26, 2025

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Employee Rating

Great, fast, and professional service. Staff is very knowledgeable and friendly and take their time to explain things to you. Staff is very knowledgeable and friendly and take their time to explain things to you. More

by chambers074

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala, Anthony Austin

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Jan 30, 2025 -

Bronx Honda responded

Thank you so much, we love to exceed our customers' expectations! We hope to see you again for your next maintenance! All the best, Marcie

January 19, 2025

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Employee Rating

Scammers, dishonest, overpriced, I wouldn’t recommend this place to my worst enemy. They try to milk the insurance company and try to scam you out of money this place to my worst enemy. They try to milk the insurance company and try to scam you out of money More

by NCONTRER1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Diana Matehuala

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Jan 20, 2025 -

Bronx Honda responded

Please email me at marcie@bronxhonda.com as soon as possible. We have been in business for 50 years, I can assure you we do not "scam" our customers or their insurance companies. We work with insurance adjusters all the time to help customers get their repairs authorized and completed quickly. We always work to achieve the best possible outcome based on the facts and documentation, while navigating high deductibles, policy exclusions, and unexpected delays. I understand your frustration at having to pay out-of-pocket for several repairs after your car was stolen and recovered, but we waived diagnistic fees and gave you significant discounts after your insurance company refused to pay for certain items. We also replaced the clip and cleaned the headliner so that it looked brand new. I hope to hear from you. --Marcie

January 17, 2025

Dealership Rating

Employee Rating

Awesome customer service thanks to Victor the Service Manager!!! Also, Mike in the arrival lot was professional, friendly and efficient!!! An excellent experience in every way possible!!! Manager!!! Also, Mike in the arrival lot was professional, friendly and efficient!!! An excellent experience in every way possible!!! More

by TBOHME

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 19, 2025 -

Bronx Honda responded

Thank you so much for the incredibly kind words and feedback on the occasion of our 50th Anniversary, we are very grateful! 🙏🙏🙏 Please refer your friends and family to Bronx Honda, we will always work hard to exceed expectations! All the best, Marcie

January 10, 2025

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Employee Rating

It very good dealer ship and there people are very nice , good and great with the people good and great with the people More

by chivinatasha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex Alexander, Diana Matehuala

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Jan 12, 2025 -

Bronx Honda responded

Thank you so much, we are very grateful to you! All the best, Marcie

January 09, 2025

Dealership Rating

Employee Rating

Mike did an excellent job he. Made sure I got what I wanted i've been going to Bronx Honda for many years. They are excellent. Made sure I got what I wanted i've been going to Bronx Honda for many years. They are excellent. More

by COOKIE6060MOJICA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 12, 2025 -

Bronx Honda responded

We are grateful to you for your amazing loyalty to Mike and to Bronx Honda, especially on our 50th anniversary! We are always here for you! All the best, Marcie

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