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Victor Mercado

Overview Reviews (1123)

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Victor Mercado

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Victor Mercado

Service Manager

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.5

1,123 Reviews

Overview Reviews (1123)

4.5

1,123 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1123 Reviews of Victor Mercado

November 05, 2024

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Honda peoples do great work that why I keep coming back and they also make their Cusmter happy and they also make their Cusmter happy More

by SHIRLEYNORED

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Nov 05, 2024 -

Bronx Honda responded

Thank you so much, we are grateful to you for your loyalty to Bronx Honda! All the best, Marcie

October 25, 2024

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Great customer service and very knowledgeable. Kevin was very friendly and did not hesitate to answer any questions Kevin was very friendly and did not hesitate to answer any questions More

by Drew N

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Recommend Dealer

Yes

Other Employees Tagged: Peter "Cars" Steiniger , Tony Morales, Alex Alexander, Damion Moncrieffe , Kevin Graham

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Nov 05, 2024 -

Bronx Honda responded

Thank you so much, we are very grateful to you! Welcome to the Bronx Honda family! All the best, Marcie

October 20, 2024

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You going there to do one thing and they always check so they can charge you for other things which is not fair they can charge you for other things which is not fair More

by Angelruiz

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Oct 20, 2024 -

Bronx Honda responded

Hi, many customers appreciate when we make suggestions, knowing that today's maintenance can save them a lot of money down the road. We also believe it's important to inform a customer about possible pitfalls that they may not realize. Rest assured, we never perform work without a customer's consent, so you do not need to worry about unauthorized charges. All the best, Marcie

October 13, 2024

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Love Katie's bright attitude. And the service department was amazing. Love going here for service And the service department was amazing. Love going here for service More

by LUIS.ANDUJAR13

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Oct 18, 2024 -

Bronx Honda responded

Thank you so much, we appreciate you! 🙏🙏🙏 All the best, Marcie

October 12, 2024

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The service is excellent. All of my questions are always answered.the workers are very helpful , and warm All of my questions are always answered.the workers are very helpful , and warm More

by dianamercurius66

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Damion Moncrieffe , Mario Michel, Ivan Then, Latoya Thompson, Katie Lovos, Diana Matehuala

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Oct 18, 2024 -

Bronx Honda responded

Thank you very much, we are very grateful to you! Welcome to the Bronx Honda family! All the best, Marcie

October 06, 2024

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Muy buen servicio. Personal capacitado, muy educados, capacidad de ventas sin hacer sentir al cliente maltrato. 10/10 para mo Personal capacitado, muy educados, capacidad de ventas sin hacer sentir al cliente maltrato. 10/10 para mo More

by uhamlet1829

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Mario Michel, Katie Lovos, Ivan Chavez

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Oct 18, 2024 -

Bronx Honda responded

¡Muchas gracias y bienvenido a la familia Bronx Honda! --Marcie

September 29, 2024

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I was so impressed by the level of personal attention and care. Latoya Thompson was a life saver in explaining the insurance process, answering my many questions, dealing with the insurance agent (who told m care. Latoya Thompson was a life saver in explaining the insurance process, answering my many questions, dealing with the insurance agent (who told me he was also so impressed with her knowledge and care) and her keeping me updated. I will definitely recommend Bronx Honda service center to others. More

by loranjes

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Sep 29, 2024 -

Bronx Honda responded

Thank you so much, and welcome to the Bronx Honda family! We are always here for you! All the best, Marcie

September 22, 2024

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Katie was wonderful and help me understand everything about my vehicle. Sat in office long time but understandable about my vehicle. Sat in office long time but understandable More

by DGFRANCIS05

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos

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Sep 22, 2024 -

Bronx Honda responded

Thank you so much, we are very grateful to you! 🙏🙏🙏 All the best, Marcie

September 22, 2024

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Excellent people excellent services. Make us feel like family and treat us like a family Make us feel like family and treat us like a family More

by Rahman.sonia31

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jerzy Czaczkowski, Ivan Then, Richard Paulino

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Sep 22, 2024 -

Bronx Honda responded

Thank you very much, and welcome to the Bronx Honda family! We are always here for you. Congratulations on your brand new Honda! All the best, Marcie

September 21, 2024

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Well I bought my car in for oil change and to get a service check never been so disappointed I know my windshield wipers wanted to change nothing my coolant sensors wasn’t working they gave me back my service check never been so disappointed I know my windshield wipers wanted to change nothing my coolant sensors wasn’t working they gave me back my car nothing but yet I was told my timing belt need to be changed with out you checking anything on my car just disappointed ☹️ More

by mellbeponyo

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Sep 21, 2024 -

Bronx Honda responded

Hi, please email me at marcie@bronxhonda.com or stop by to see our service manager, Ralph, at your convenience. We will review your repair order and Multipoint Inspection with you, and show you the work we did on your car. If we were supposed to replace your wipers and did not, please allow us to remedy this oversight and also address your concerns. All the best, Marcie

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