Victor Llano | Page 3

Very professional and helpful. No hidden costs and upfront about what will be done and the cost No hidden costs and upfront about what will be done and the cost More

by jeff.larosa13 Verified Customer Verified Customer

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I would NOT recommend Hollywood Kia to anyone. I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone is dangerous. On top of that, I’ve experienced: A/C going in and out Horn not working Loose components under the hood Poor and careless service My vehicle was also damaged while in their care, and they denied responsibility even though I reported it immediately. I’ve contacted Kia America multiple times, and even they have struggled to get proper responses from this dealership. Communication has been extremely poor throughout this entire process. Instead of fixing the problem, they offered a cash settlement that is honestly a joke, while expecting me to keep an unsafe vehicle and continue making payments. That is completely unacceptable. I do not feel safe driving this vehicle, and I have zero trust in this dealership. Avoid this place. More

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The best service, very quick, very attentive, solved my problems and felt like a family problems and felt like a family More

by ENDYSUAREZ Verified Customer Verified Customer

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Excellent service. We were informed every step of the way what had been done. Great job. Thank you! We were informed every step of the way what had been done. Great job. Thank you! More

by jb051620 Verified Customer Verified Customer

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Personal muy amable y atenciosos ,no tengo nada pra reclamar ,siempre fur muy bien atendida reclamar ,siempre fur muy bien atendida More

by bette Verified Customer Verified Customer

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Great service from every employee at the store very friendly easy to make my appointment. I like the video they sent of my vehicle and what it needed. Highly recommend Hollywood Kia. friendly easy to make my appointment. I like the video they sent of my vehicle and what it needed. Highly recommend Hollywood Kia. More

by dayanafedz Verified Customer Verified Customer

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I waited 4 hours for 2 recalls to be done, but after all that time only one was. I asked for a rental car, and had to pay $50 deposit, and when I came back the next day I couldn’t find anyone that would tak that time only one was. I asked for a rental car, and had to pay $50 deposit, and when I came back the next day I couldn’t find anyone that would take that rental car back. One person said I had to drop it off at an enterprise, and another one said someone would come there. Even now I don’t know when or how I will receive my deposit back because I never received any confirmation or signed off on anything. It is disorganized, and not very efficient. Every experience I have with service, either it takes longer than expected or I have to come back because they either don’t have the part or can’t finish the work. More

by SAM Verified Customer Verified Customer

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The time required to provide the service is excessive, and the prices—considering that it is a Kia vehicle—are very high. and the prices—considering that it is a Kia vehicle—are very high. More

by YEKA919 Verified Customer Verified Customer

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Thorough and expedient My service advisor explained work that was needed. The whole job appeared professional work that was needed. The whole job appeared professional More

by childhill Verified Customer Verified Customer

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Felipe was knowledgeable, very good service, I received my vehicle clean Thank you for your help my vehicle clean Thank you for your help More

by salmata10 Verified Customer Verified Customer

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