Velvet Houser
Velvet Houser at Forrester Lincoln
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Velvet Houser

Office Manager

Forrester Lincoln

832 Lincoln Way E
Chambersburg, PA 17201

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8 Reviews

Velvet is a 1989 class graduate from Chambersburg Area High School. She has been at Forrester Lincoln since 1990. Velvet is married and has one daughter who has blessed her with twin grandsons in 2018, another grandson in 2021 & a granddaughter in 2023. She adores spending every minute with them. Velvet enjoys crocheting & having quality time with family and friends.

Dealership Experience

34 yrs, 4 mos

not yet
rated

8 Reviews

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8 Reviews of Velvet Houser

July 26, 2024

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Employee Rating

Great service, friendly employees and work was finished on time with washed and clean vehicle More

by Robert richards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2024

Forrester Lincoln responded

Thank you, Robert, for taking the time to share your positive experience with Forrester Lincoln. I'm delighted to hear that you received great service and that our team was friendly. I'm thrilled that your vehicle was washed and cleaned to your satisfaction. I look forward to welcoming you back in the future! Sincerely, Michael Manning, Owner mike@forresterlincoln.com

December 24, 2023

Dealership Rating
Employee Rating

Forrester Lincoln is my favorite dealership around. They are more than friends, they are family. Erin in the office was extremely helpful. More

by Matthew McKenrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 28, 2023

Forrester Lincoln responded

Matthew, thank you for recognizing your experience at Forrester Lincoln. I consider customers as part of our family, and as an extended part of our family, I want you to receive the kind of treatment each of us would want and expect. I look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Michael Manning, Owner mike@forresterlincoln.com

December 16, 2023

Dealership Rating
Employee Rating

Travis is the best salesman. Definitely go see when searching for your next Lincoln at Forrester More

by andrew.mowrer
Recommend Dealer
Yes
Dec 18, 2023

Forrester Lincoln responded

Thank you so much for taking the time to write such great feedback, Andrew. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Travis was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Michael Manning, Owner mike@forresterlincoln.com

November 21, 2022

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Employee Rating

Travis Mummert displayed excellent customer service, was attentive, and extremely knowledgeable. Overall, it make the car buying process much easier and very low stress. We left with car we wanted at the ri More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Mummert, Amy Plasterer

Nov 28, 2022

Forrester Lincoln responded

Chris, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Travis' efforts have made the difference in your car-buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best regards, The Forrester Lincoln Team

July 02, 2022

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Employee Rating

It was good working with Mike Manning again. Always a professional. Very knowledgeable and helpful. Forrestor Lincoln -It’s good to know you have a local service department you can count on. F More

by Mentzer’s
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Manning, Andy Forrester

Jul 07, 2022

Forrester Lincoln responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best regards, The Forrester Lincoln Team

August 19, 2021

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Employee Rating

Travis Mummert is everything a salesman should be . He is very knowledgeable and trustworthy. . He goes well above and beyond the call of duty to make sure the customer , any customer is completely satisfied More

by canarybob86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Travis Mummert, Yvette Rife, Andy Forrester, Amy Plasterer , Toby Forrester, Troy Forrester

Aug 24, 2021

Forrester Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best regards, The Forrester Lincoln Team

March 15, 2015

Dealership Rating

Thanks Spoke to a Velvet on the phone. She was able to help me solve my problem very quickly. She was professional and friendly. She took the time to direct More

by peacemaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 16, 2015

Forrester Lincoln responded

Hi and thank you for your kind words. We are very happy to hear that Velvet was so attentive during your query to our dealership, and that she gave you some insight on your issue! You learn something new everyday! Thank you again and we look forward to working with you again in the future! Best Regards, Toby Forrester

September 25, 2014

Dealership Rating

Great service experience!!!! I dealt with David Forrester in the service Deptartment. Not only did he go over with me what needed to be done, he also explained why I needed that More

by cindymyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Forrester

Sep 26, 2014

Forrester Lincoln responded

Thanks for your awesome review, Cindy! I'm very happy to hear that David was such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best Regards, Toby Forrester

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