Vanessa Vazquez

They gave us a loaner and resolved the issues with our 2018 BMW. Even sent us a video explaining what was done. Good communication through text- saved us time instead of having to play phone tag. 2018 BMW. Even sent us a video explaining what was done. Good communication through text- saved us time instead of having to play phone tag. More

by cheryl36 Verified Customer Verified Customer

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I purchased my car new form Pacific BMW in 2001 and have been a satisfied customer for the past 23 years. Galo has been my Service Advisor for the past 10 years and has always been great! been a satisfied customer for the past 23 years. Galo has been my Service Advisor for the past 10 years and has always been great! More

by JJZIGA Verified Customer Verified Customer

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They provide quick and efficient service. Their service department loaner availability is great and Jesus’s customer service was and has always been exceptional. Their service department loaner availability is great and Jesus’s customer service was and has always been exceptional. More

by Aslan_Petrosyan Verified Customer Verified Customer

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The service department at Pacific BMW is great everyone is so nice & attentive especially Vanessa & Manuel thank you ! is so nice & attentive especially Vanessa & Manuel thank you ! More

by CRABITLADY Verified Customer Verified Customer

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Upon turning my vehicle in at lease end, I was haggled to pay service charges that weren’t due for months. My car was left in the service department for over a week leaving me to pay for Ubers out of pocket pay service charges that weren’t due for months. My car was left in the service department for over a week leaving me to pay for Ubers out of pocket every day I didn’t have a vehicle. I called service and reached out to Jesus to have a manager call me back and i never heard from him/her. I was able to argue my way out of many charges but would have appreciated honest, ethical treatment from the get go. Had i been treated better i would have chose to lease a new BMW through Pacific but they lost my loyalty. More

by shani1 Verified Customer Verified Customer

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Great service. A good degree of professionalism but not too stuffy. I’m very satisfied with the service department. A good degree of professionalism but not too stuffy. I’m very satisfied with the service department. More

by JAY_HUH Verified Customer Verified Customer

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The ease of scheduling a service/with a loaner car is exceptional! 5 stars all around! exceptional! 5 stars all around! More

by seashellnlcf Verified Customer Verified Customer

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Vanessa was most helpful in scheduling my appointment and arranging a loaner while service was performed. arranging a loaner while service was performed. More

by dlawchurch Verified Customer Verified Customer

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