Vanessa Quinones

If you want a good car buying experience where you’ll receive patience, kindness, and positive attitude, then this is where you need to go! I had a great experience here and special thanks to Vanessa and receive patience, kindness, and positive attitude, then this is where you need to go! I had a great experience here and special thanks to Vanessa and Aubrey for seeing me as a human and not just a dollar sign. If I need a vehicle again, I will come here. Customer service is top notch!!! More

by INDIADASHEA1 Verified Customer Verified Customer

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I will never use this location specifically and 90% sure I will never buy a Toyota again due to our experience at this dealership. We came with our own financing which is when it all went down hill, they to I will never buy a Toyota again due to our experience at this dealership. We came with our own financing which is when it all went down hill, they told us to go through them it would be 17% with a pymt of 950$, our credit union got us 6.5% with a pymt of 625$. Then they said we could swipe our card for the full 6500$ down pymt it would need to be 2 swipes, then even though it isn't anywhere on the website or documented anywhere they were not allowed to give me the military discount since I wasn't financing through them. More

by lndzerz13 Verified Customer Verified Customer

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Vanessa Q. made my RAV4 Hybrid purchase easy—seamless online start, smooth dealership finish. Highly recommend! made my RAV4 Hybrid purchase easy—seamless online start, smooth dealership finish. Highly recommend! More

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I had a great experience buying a Tacoma from Rockwall Toyota! My salesman Phuc “PJ” Le was great, very helpful and plenty knowledgeable about the truck! It was a very quick and easy process with him. He Toyota! My salesman Phuc “PJ” Le was great, very helpful and plenty knowledgeable about the truck! It was a very quick and easy process with him. He guided me through the process without issue and Vanessa Quinoñes was equally awesome on my last purchase from this dealer! More

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Very friendly and patient. No pushy sales. Awesome experience, really took the time to find what I wanted . No pushy sales. Awesome experience, really took the time to find what I wanted . More

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Went in looking to purchase a vehicle and got attended by Vanessa Quińones and everything went smooth. Vanessa Quińones and everything went smooth. More

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The service team did an excellent job with the scheduling and the maintenance . A good experience . and the maintenance . A good experience . More

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Place was very nice and clean, I liked how they were Accommodative to customers and ourselves Lady was amazing and super sweet! Definitely recommend this place! I can’t remember her name but she sold us Accommodative to customers and ourselves Lady was amazing and super sweet! Definitely recommend this place! I can’t remember her name but she sold us a 2023 red rav4. She was amazing! Thanks for all y’all’s help! More

by Russellshannon08 Verified Customer Verified Customer

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Our salesperson, Vanessa Quinones was incredible. She was knowledgeable & helpful throughout the whole purchase process. Vanessa & sales manager, Sam were complete professionals. Both made negotiatio She was knowledgeable & helpful throughout the whole purchase process. Vanessa & sales manager, Sam were complete professionals. Both made negotiations efficient & fair, and we were happy with speed of transaction. Vehicle was prepped and we were able to drive home that day. Had prior financing secured with hometown bank. Rebecca, finance clerk implied we could pay a higher Toyota interest rate since it was only (blank) more dollars -we declined. Rebecca got visibly upset we didn’t buy her additional upsell warranty. She was reluctant to deal with my banker. Questioned his identity because PDF draft instructions weren’t in preferred format. Ultimately Sam, stepped in and handled it. Rebecca might re-learn value of customer service, she almost lost the dealership this sale. However overall, we highly recommend Toyota of Rockwall and their sales staff. More

by jasonlhammonds Verified Customer Verified Customer

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I went to Toyota of Rockwall on Saturday 3/31/2024 @ 9am to look at a vehicle I was interested in buying I was told on the phone the vehicle only had 12 miles so went I arrived I was greeted by a salesman a to look at a vehicle I was interested in buying I was told on the phone the vehicle only had 12 miles so went I arrived I was greeted by a salesman and escorted to Ms.Vanessa Quinones where she again stated it had only 12 miles and asked would you like to go on a test drive I said sure and when we got to the car I got in and she said we can't take it on the road only in parking lot which I thought was strange but ok I was listening to the vehicle because I read other buyers complaining of road noise so the short test drive was fine I then went back inside not thinking about looking at the miles on vehicle since I was told only 12 miles and being brand new model so we signed everything no problem until I got back to the car and noticed when I got on the highway the car was not detailed properly and the miles was almost at 100 which I paid for 12 not 100 miles and being lied to about that and they even told gap insurance and warranty that only 12 miles was on the vehicle and finding out i paid for a vehicle inspection that was already paid then I get home and get all my stuff out to detail and find a chip in the paint I have filed a complaint with Toyota but doesn't seem to have gone anywhere More

by Billyrc30 Verified Customer Verified Customer

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