Vanessa Harris

It’s easy for a large car dealer to be gracious and courteous when things are going smoothly, but the I believe the true measure of a dealership is when things go awry. I brought my RDX into Courtesy A courteous when things are going smoothly, but the I believe the true measure of a dealership is when things go awry. I brought my RDX into Courtesy Acura for an oil change. It was found that the timing belt replacement was 10 months overdue and the tensioner was leaking. Courtesy gave me an overnight loaner and I picked up the car the next day. Strangely, I smelled coolant when I parked in my garage and lifted the hood. The odor was stronger, and additionally the engine cover had been damaged in several places. I phoned the service manager and he (embarrassed and apologetic) had me return the RDX for an inspection (which remedied the coolant issue) and a new engine cover replacement part. I appreciate Chris Z’s efforts to make things right and will certain bring the RDX back to Courtesy Acura for future service needs. More

by nels2000 Verified Customer Verified Customer

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Flat tire. ..Got me in that day...Repaired leak in tire...Away I went! Thanks! ..Got me in that day...Repaired leak in tire...Away I went! Thanks! More

by Phyllis K Verified Customer Verified Customer

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Awesome service department! !! We have been going here for 10+ years! Venessa and Steele are the best!! They make a great team! They are like family! Vanessa always helps map out !! We have been going here for 10+ years! Venessa and Steele are the best!! They make a great team! They are like family! Vanessa always helps map out the best plan for our budget and Steele is the best technician!! He educates us and what our car needs and is always available for questions. Steele does amazing work! Always top notch! More

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Very good people to work with. Lou worked hard to make the sale as smooth as possible. Natalia was very detailed and pleasant to work with. I have done business with this dealer Lou worked hard to make the sale as smooth as possible. Natalia was very detailed and pleasant to work with. I have done business with this dealership over a number of years and have found all the employees to be professional. More

by prevoh Verified Customer Verified Customer

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Vanessa is a great service writer. She understands the car and my needs to get the car back as quick as possible. The shop always does great work. She understands the car and my needs to get the car back as quick as possible. The shop always does great work. More

by fjelms Verified Customer Verified Customer

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I always love bringing my MDX in to Courtesy, Jack is always awesome and attentive and responsive if I have kids to pick up, waiting area is great - very happy with the service I get here, see you in 6 m always awesome and attentive and responsive if I have kids to pick up, waiting area is great - very happy with the service I get here, see you in 6 months :) More

by STEPHANIEJOHNSON05 Verified Customer Verified Customer

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My service experience at Courtesy Acura was amazing. My service advisor was very knowledgeable and the service was done extremely quickly. My service advisor was very knowledgeable and the service was done extremely quickly. More

by whitevvolf22 Verified Customer Verified Customer

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I greatly appreciate the excellent service I received last week. Your promptness and professionalism were impressive and made all the difference. last week. Your promptness and professionalism were impressive and made all the difference. More

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The Best service department ever! !!!Venessa is my service representative she is FANTASTIC and honest !!! !!!Venessa is my service representative she is FANTASTIC and honest !!! More

by KATHANITES Verified Customer Verified Customer

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The service department is fantastic and I want to give a shout out to Vanessa who is my service rep. She’s fabulous. shout out to Vanessa who is my service rep. She’s fabulous. More

by KATHANITES Verified Customer Verified Customer

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