Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Nissan
Arlington Heights, IL
1,219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,219 Reviews of Arlington Nissan
December 18, 2024
Went there today to meet with "Alex". Arrived at around 11:30am and had a coffee. Made small talk a bit, looked at the truck (2025 Frontier King Cab) and took it for a spin on the propert Arrived at around 11:30am and had a coffee. Made small talk a bit, looked at the truck (2025 Frontier King Cab) and took it for a spin on the property. Loved the little truck! Went back in side and I asked how much the rubber mats were. He said 800.00 but that we could "work something out" Said he would talk to his manager for a starting point. During my wait I called the parts dept and learned rubber mats were less than 300.00 including tax. First red flag. Then it happened. I overheard an argument between a customer and what appeared to be the sales manager because it was taking place in the office where Alex the salesman was talking with two or three other gentlemen. The man was obviously very angry and was saying things like his time was wasted and he was disrespected, and the sales manager was provoking him. The angrier the customer got the more insults came. Then came the customer asking the sales manager to "come outside and say it" "let's go outside and see how tough you are then" Lucky for the salesman the man stormed out because he would have killed at least two from the looks of him. Then I said to the salesman that this didn't help them. The manager said to me "**** you too" and then said ok and I left. I then get a text about an hour or so later asking if "had a good experience today?" I replied are you kidding?! I then called and said the manager owed me an apology. The manager sends a text trying to say I said something in appropriate to a female employee. This never happened. He then called me on the phone and attempted to provoke me too. After four calls I texted him and said I would sign a complaint if one more call came. It stopped. You can't make this stuff up people! I went there to buy a truck and knew what I wanted. More
by warde1071
Employees Worked With
Alex Arias
November 27, 2024
Called 3 hours in advance, set an appointment time. Car was not ready to see, took over 2 hours past the appointment to test drive it. Vehicle was advertised at $16,926, first round of paperwork came b Car was not ready to see, took over 2 hours past the appointment to test drive it. Vehicle was advertised at $16,926, first round of paperwork came back at list price $17526 plus all their add ons added up to almost $24,500. Went back and forth third round of print out came to $19566 as the base price plus fees came out to over $21k. Going back and forth was told they took a bad deal on the purchase and needed to make up costs. It's not their customers problem that they made a bad purchase and was trying to add so much more on the possible sale. There was damage to the vehicle, battery was 2 years out of date, they did not have a window sticker on the vehicle, and wasted over 2 hours to get into the vehicle to begin with. They would not show us itemized breakdowns of what was optional to decline. Wasted 5 hours of all our time. Received several text messages and comments on my reviews about wanting to turn my negative reviews into a positive one, so I called and they just repeated that they thought we had a deal at $21k, I said no $18.5 out the door with tax title license which would honor the online price. They doubled down about it. So no. Inflating numbers, giving breakdowns with all $0's for costs, and then doubling down on their own mistakes does not turn my negative review into a positive one. More
by Melinda M.
Employees Worked With
Jamie
November 16, 2024
Mike was the best! He’s very nice and very helpful! If I could leave an extra star I would! If you’re planning a visit anytime soon you must ask for him! He’s very nice and very helpful! If I could leave an extra star I would! If you’re planning a visit anytime soon you must ask for him! More
by Arijanahc
Employees Worked With
Mike
November 16, 2024
The recent experience I had at Arlington Heights Nissan dealership was a disappointing portrayal of the brand's integrity. The advertised price for the vehicle was contingent upon financing at a high APR o dealership was a disappointing portrayal of the brand's integrity. The advertised price for the vehicle was contingent upon financing at a high APR of 9.99%. When I expressed my intention to pay in cash, the price increased by $5,000 immediately. Notably, neither the dealership website nor listings on platforms like cars.com specified that the listed price applied solely to financing customers. The dealership manager candidly explained that their profit margins are primarily derived from lending institutions, and they assert they offer the lowest prices, implying that I would be unable to find better deals elsewhere. Having previously purchased vehicles in multiple states, I have never encountered such practices. The manager seemed almost boastful about what appears to be misleading advertising, highlighting a significant disparity—his dealership sold 52 cars in a day compared to only 6 by their competitors. This approach to sales feels disreputable, and I will opt to purchase my next vehicle from a dealership that prioritizes transparency and ethical business practices. More
by Ann Quiring
Employees Worked With
The manager said his name too quickly
May 18, 2024
I have my car serviced with this dealer and it is fabulous. Very personable and go through your cars need with details, video and costs. We bought the car here 7 years ago and I as with anyone wh fabulous. Very personable and go through your cars need with details, video and costs. We bought the car here 7 years ago and I as with anyone who drives must go through the pain of buying a new car. All I can say is know what you can afford ahead of time and stay within your budget. We went from no car payment to $$$ per month and that is the shock. Then the insurance cost goes up and adds to the shock. It's the cost of mobility in our lives and you have to plan ahead for it. It is not easy. More
by le0nw
Employees Worked With
Michael Librizzi, Benson Bansil, Kiah McGee, Vincent Sereyka, Brian Weisbond
