Valerie Rich

I recently had work performed at Wilde. After the service I noticed a decline in fuel economy. I contacted the service writer then service manager with questions. No one bothered to followu After the service I noticed a decline in fuel economy. I contacted the service writer then service manager with questions. No one bothered to followup. More

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Don’t buy a used car from Wilde Honda without an independent inspection. Over $20,000 of repairs needed in the first 6 months of ownership for a vehicle that isn’t drivable. Either Wilde Honda did independent inspection. Over $20,000 of repairs needed in the first 6 months of ownership for a vehicle that isn’t drivable. Either Wilde Honda did a really poor inspection, or they were willing to sell a deep flowed vehicle to an unsuspecting customer. We live 2 hours away, so when we had some issues on the way home, we just had our local repair ship fix then – trim falling off, passenger door handle coming apart, serpentine belt replacement ($528). A week later, the lift gate strut broke slamming the hatchback down (the hydraulic pistons were both heavily corroded). Back lift gate is no longer functional (parts on national backorder). A month later, we tried to use the air conditioning for the first time and it didn’t work. A compressor pump needed to be replaced, plus a transmission fluid leak was discovered and a micro-V belt had to be replaced ($1399.27 for that trip). 2 months after that, the check engine check light came on – code read as emissions and was reset. On 9/28/23 while driving the exhaust system because very loud. We took the vehicle to our local shop immediately. The exhaust system was heavily corroded and needs major repairs. We asked the shop to do a full inspection of the vehicle before proceeding with the exhaust repairs. This is when we found the full extent of the horror… The transmission was showing multiple codes for Jerk/Shudder and needs to be replaced. The intake manifold isn’t functioning. The catalytic converter is broken. Wilde Honda later Estimated those repairs at $18,848.48. When we brought these issues to the attention of Wilde Honda’s general manager Peter Bothe, their initial response was that they would tow the vehicle to auction and would give use whatever it sold for ($2000?) toward another vehicle purchase at Wilde Honda. The used car manager (Brent Totten) also told us that legally the vehicle only needs to function until it leaves the lot – if only we had known their attitude toward their cars BEFORE our purchase. After numerous failed attempts to talk to Peter Bothe, my wife and I were able to speak to him on the phone. He suggested bringing the vehicle to Wilde Honda and having someone from the service team inspect the vehicle and see if they could make the repairs for a reasonable cost – which turned out to be 18,848.84 (not including the lift gate). Their final offer to use was to trade in the vehicle and get $2500 toward another vehicle at Wilde Honda. If a proper inspection had been performed on this vehicle a majority of these issues would have been known. Either Wilde Honda didn’t do a proper inspection, or they did know about these issues and decided to sell this vehicle to us anyway. Do you want to buy a vehicle from a dealership that won’t stand behind their products? More

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Sold me a car with multiple issues and failed to fix it completely the most recent time I took it in. They had my car for over a week and did nothing. Communication is terrible. The assistant service manag completely the most recent time I took it in. They had my car for over a week and did nothing. Communication is terrible. The assistant service manager Val tried to make it right and couldn’t even follow through with her promise. I’ve tried to contact her multiple times with no response. Will recommend anyone and everyone stay away from Wilde. More

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Scott and the rest of the Wilde crew have always been great. We would recommend them to everyone. great. We would recommend them to everyone. More

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Well, before new owners we loved this dealership. Syed was our go to sales person and Karen in financing always takes care of us. With new owners we see and noticed the changes and feel badly for t Syed was our go to sales person and Karen in financing always takes care of us. With new owners we see and noticed the changes and feel badly for the employees. We will continue to patronize since we really have an established relationship with Syed and he’s always taking really good care of us. More

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Since moving back to Madison, I've been incredibly grateful for the Wilde East Towne Honda's assistance, diligence, and care in my search for a vehicle. grateful for the Wilde East Towne Honda's assistance, diligence, and care in my search for a vehicle. More

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We,ve been getting vehicles from Wilde East Towne Honda since 2015 and have always had a positive experience when dealing with the dealership and with Scott. Having someone there who is always willing to since 2015 and have always had a positive experience when dealing with the dealership and with Scott. Having someone there who is always willing to go the extra mile for us is priceless. Top notch service every time, as long as Scott is there, we’ll be back again for our next vehicle. More

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I worked with Austin Rankin at Wilde East Towne Honda when my 2016 Odyssey was having some repairs done under warranty. Austin was simply outstanding in his level of support. He consistently updated me o when my 2016 Odyssey was having some repairs done under warranty. Austin was simply outstanding in his level of support. He consistently updated me on the status of the repair, immediately arranged a loaner car for me, and went to bat for me with Honda Care to argue that the required repairs should be covered under warranty (which they ultimately were). I've never left a review following a service before but felt I absolutely had to to recognize the simply stellar customer service provided by Austin. He is a rockstar and a credit to Wilde East Towne Honda. I'd also like to give a shout out to Val who helped me with moving my car seats and also arranged an extension of my loaner car after 6pm when an additional service was required for my Odyssey. I'm sure that when we inevitably replace our Odyssey with a newer model we'll shop at this dealer. More

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I have thoroughly enjoyed working with Wilde East Town Sales, especially Zahid Azimulla, Finance  and Service for the past 10+ years! Zahid was very attentive, kind, knowledgeable and he listened to my qu Sales, especially Zahid Azimulla, Finance  and Service for the past 10+ years! Zahid was very attentive, kind, knowledgeable and he listened to my questions and provided a solution! Zahid is a tremendous asset to Wilde and I look forward to working with him in the future! This is my 5th Honda Civic lease and I am thrilled with my new Honda! Thank you! More

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Have enjoyed working with Wilde East Town sales, finance and service for the past 10+ years! Always attentive, kind, knowledgeable and they listen!! Thank you! and service for the past 10+ years! Always attentive, kind, knowledgeable and they listen!! Thank you! More

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