Check out Valerie Donaldson's reviews on DealerRater

November 03, 2024

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The entire sale was done remotely. Valerie was a pleasure to deal with, answered all my questions promptly, even late at night and on her day off. The only (2) complaints I had during Valerie was a pleasure to deal with, answered all my questions promptly, even late at night and on her day off. The only (2) complaints I had during the entire process were (1) having not seen the vehicle in person, I had asked about possible dents / scratches. When it arrived, there was a small scratch on the front driver's side fender. I will; however, give Valerie the benefit of the doubt and acknowledge the possibility this could have occurred during shipping. I've asked her to send me a bottle / tube of touch up point and clear coat. If she does that, this problem will be totally resolved. The only other issue was not her fault or the dealership's fault. Delivery was supposed to be made on Thursday evening / night. It didn't arrive until Friday morning, but the delivery person made no contact with me and did not communicate that he would not be arriving that night, so I sat here the entire evening and night waiting, but again, I don't blame the dealership for this. I blame the delivery person for lack of communication. Overall the entire buying experience was great, dealing with Valerie was a pleasure and once I receive that touch up paint and clear coat, even though I don't live in the area, I'll still highly recommend the dealership and her as a salesperson. Definitely 5 Star, especially taking into account everything was done remotely. More

by mckreside

Verified Customer

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Recommend Dealer

Yes

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Nov 03, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

October 07, 2024

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Fantastic experience with the team at Kelly. Valerie Donaldson was amazing. She treated me like a friend and really came through. Sales Manager Hunter dove right in and found me the truck I w Valerie Donaldson was amazing. She treated me like a friend and really came through. Sales Manager Hunter dove right in and found me the truck I wanted and helped clinch the deal. The service at Kelly is top notch. I will call this My Ford Dealer from now on. More

by jwkumher

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Yes

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Oct 07, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

August 03, 2024

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Great dealership. Easy to deal with. Valerie did a great job putting the deal together. They are not pushy like other dealerships. Easy to deal with. Valerie did a great job putting the deal together. They are not pushy like other dealerships. More

by vkent

Verified Customer

Recommend Dealer

Yes

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Aug 03, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

June 20, 2024

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Thank you for making car buying a great experience! Always a pleasure dealing with Kelly ford. Always a pleasure dealing with Kelly ford. More

by PLEASANT_JAP

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Sandra Van Hook, Paul Cotton

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Jun 21, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

May 14, 2024

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Absolutely outstanding Ford dealership with a sales & service force far above any others in Melbourne. service force far above any others in Melbourne. More

by Anthony's

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Recommend Dealer

Yes

Other Employees Tagged: Wison Vazquez, Lee Mercier , Ryan Braun

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May 14, 2024 -

Kelly Ford responded

Anthony's, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

May 07, 2024

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Always feel like I’m treated fairly. Valerie is always a pleasure to work with. Valerie is always a pleasure to work with. More

by COREYCASEY

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Sandra Van Hook

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May 07, 2024 -

Kelly Ford responded

Corey, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

March 28, 2024

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I love my salesperson Valerie, this is the third vehicle I purchased from her and recommend her to all my friends. I purchased from her and recommend her to all my friends. More

by joet63

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Sandra Van Hook

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Mar 28, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

March 28, 2024

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Good job Valerie ! ! Extra words extra words extra words extra words extra words extra word ! Extra words extra words extra words extra words extra words extra word More

by svochuck

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Clayton Flynn

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Mar 29, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

February 17, 2024

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Was a complete pleasure buying my F350 from Kelly Ford . Valerie and Clayton are both great people. I would recommend them to anyone. I’m very happy. Valerie and Clayton are both great people. I would recommend them to anyone. I’m very happy. More

by Jim L

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Mike Karpowich, Paul Cotton, Clayton Flynn , Steven Rothe

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Feb 18, 2024 -

Kelly Ford responded

Jim, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

December 15, 2023

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Our experience ordering our 2024 Maverick and buying it from Kelly Ford was excellent. There were no surprise up charges and the truck was ready to go when we came in to do the final paperwork. We have no from Kelly Ford was excellent. There were no surprise up charges and the truck was ready to go when we came in to do the final paperwork. We have no complaints. Thank you Phil & Valerie @ Kelly Ford. More

by sdfreeland0825

Verified Customer

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Clayton Flynn , Phil Pettus

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Dec 16, 2023 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325