Valencia Wallace
Valencia Wallace at Russ Darrow Kia of Wauwatosa

Valencia Wallace

Finance Manager

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

4.8
128 Reviews

Here to help you have the best car buying experience ever!!

4.8

128 Reviews

Write a Review

Dealership Experience

7 yrs, 6 mos

Industry Experience

7 yrs, 6 mos

Specialties & Trainings

Presidents Club Member

128 Reviews of Valencia Wallace

November 19, 2025

Dealership Rating
Employee Rating

Russ Darrow Kia is clean, efficient and professional in their service. Very happy with the sales team and my new, used vehicle! More

by audrey.kraiss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Malvin Silva-Ables

Nov 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

November 06, 2025

Dealership Rating
Employee Rating

Kenny Crump was our salesman he was outstanding. The service there was amazing people were friendly. GOD bless!! More

by teri.whitworth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenney Crump

Nov 06, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Wauwatosa are glad to have you as a customer. Matt Kiscellus matt.kiscellus@russdarrow.com

October 22, 2025

Dealership Rating
Employee Rating

It was a pleasure working with Malvin, very upfront and easy to work with! I appreciated the honesty and professionalism. More

by tjdwyer2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Malvin Silva-Ables

Oct 22, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for your feedback on your recent visit to Russ Darrow Kia of Wauwatosa. It's great to hear that we were able to assist you and that you had such a positive experience. Matt Kiscellus matt.kiscellus@russdarrow.com

October 15, 2025

Dealership Rating
Employee Rating

I had an amazing experience working with Joe Towers. He was very patient and knowledgeable walking me through every step of my purchase. I am very pleased with my purchase and highly recommend asking fo More

by Smedwards31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Towers , Dogan Gregory III

Oct 15, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

September 04, 2025

Dealership Rating
Employee Rating

The dealership had lots of cars, good salesman and very respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot. More

by JKEHOE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Elmer

Sep 04, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

August 25, 2025

Dealership Rating
Employee Rating

The sales experience was awesome. We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when More

by BRAEMER
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Aug 25, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

The service I received while purchasing my vehicle was exceptional. I didn't feel pressure or coercion from my salesman. I felt very much at ease and confident that I was making a safe and feasible purc More

by WILLIAMGUNN66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sherman Thompson

Aug 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

August 17, 2025

Dealership Rating
Employee Rating

Very caring atmosphere my salesperson was outside as if she was waiting for me, love it, I was very impressed with her convenience n her ability to get me a deal, and it paid off for me in a surprising wa More

by HELIVES4U25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brianna Holbrook , Sazare Cunningham

Aug 17, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for choosing Russ Darrow Kia of Wauwatosa! Please let us know if we can be of any more assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

August 10, 2025

Dealership Rating
Employee Rating

Bernardo was extremely helpful and willing to work with me on pricing. He was very flexible when plans changed and helped me get into my preferred car. However, financial department proved to be difficult More

by ALICIAMANDERSON16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bernardo Solano

Aug 14, 2025

Russ Darrow Kia of Wauwatosa responded

We appreciate your business, Alicia. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Matt Kiscellus matt.kiscellus@russdarrow.com

July 31, 2025

Dealership Rating
Employee Rating

We have always had a good experience with Russ Darrow Kia . I really love my Kia and they made it so I was able to purchase it. More

by DGWETZEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Bell

Jul 31, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

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