Vaden Support

Worst experience in more than 50 years of buying vehicles. Have issues with internet pricing, did not honor website advertisement after agreeing to. False warranty given per contract. 6 weeks no tag vehicles. Have issues with internet pricing, did not honor website advertisement after agreeing to. False warranty given per contract. 6 weeks no tag, no title paperwork. I feel like I’ve been ghosted or blackballed. NO ONE is willing to return calls or text to resolve issues, including Corporate. The Customer Service Care department is a joke! Being a senior citizen I feel like my issues have been ignored and swept under the rug. Use this dealership at your own peril! Beware! Beware! More

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Buying a car is easy. ....for most dealers. Vaden Nissan is different. Most dealers have higher rankings due to sales. They're all nice because they are trying to sell you ....for most dealers. Vaden Nissan is different. Most dealers have higher rankings due to sales. They're all nice because they are trying to sell you a car. Also true here, but Thely Daust (Telly) actually cares. She goes above and beyond and is very interactive with the service department. So, if you have a problem, or need something, she's all over it. Mark Eden (service advisor) along with the other guys, are the best. Communication is KEY and that's what I love about this place. I wish they would buy autonation down the street and clean house over there because autonation, especially Jaguar/Landrover doesn't give 2 shyts about you. I have 3 people that are very close to me who have dealt with Autonation (Jaguar Land Rover and Jeep) and they all say the same thing.... Autonation looks out for themselves and their bottom line and that's it, with absolutely no communication at all. My ex wife's car sat on their lot for over 8 weeks waiting for service. My car sat on the lot for over 2 weeks trying to get in touch with the service manager with no call backs at all. The service advisor would text back hours after I texted them and still no status update on my vehicle. I finally pulled the plug on them. I'm 55 and have bought Fords, Mazdas, Audi, Lexus, Nissan and I usually rate a dealership on service alone. Buying a car takes a couple hours, but service takes years of trust. Sales with Thely coincides with service and vice versa. I have a few friends and family members who have bought a car from Vaden Nissan and everyone of them has had a great experience. I just bought a 2023 Hyundai Tucson for my daughter from here and so glad I did because I have no worries knowing that Thely or Mark will take care of any issues if I have them. Thanks for being who you are Vaden. More

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Very good experience here at Vaden. My sales person Thelly made it such a simple process. She found me a Rogue with all the features I was looking for. She has the greatest personality My sales person Thelly made it such a simple process. She found me a Rogue with all the features I was looking for. She has the greatest personality and I will always do business with Vaden Nissan because of her. She has made several follow up calls and also emails to make sure I was happy. Very satisfied!! More

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I have purchased 3 vehicles from this dealership and have been very pleased with each purchase. I would definitely recommend them. Mark frantz been very pleased with each purchase. I would definitely recommend them. Mark frantz More

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Super pleased with my purchase, Love my new jeep. Will return for service and reccomend friends! Will return for service and reccomend friends! More

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Very nice and helped when I was only in town for a few days. Thank yall days. Thank yall More

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Have always disliked going to dealers for repairs, however, after Vaden Nissan of Hilton Head fixed multiple issues on my 2014 Pathfinder, I have found one place I comfortable going. They were very co however, after Vaden Nissan of Hilton Head fixed multiple issues on my 2014 Pathfinder, I have found one place I comfortable going. They were very courteous and timely in their repairs, without being overpriced. In addition, the staff are so friendly and treat you with respect. Highly recommend. More

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Fantastic lease experience! Thely was amazing as my Salesperson. Everyone there is very friendly was congratulatory I’m getting my new vehicle Salesperson. Everyone there is very friendly was congratulatory I’m getting my new vehicle More

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I cannot thank Thely Daust & Vaden Nissan enough for everything they have done for my family! They are not just trying to sell you a car… they actually care about you and your situation! Thely Daust is everything they have done for my family! They are not just trying to sell you a car… they actually care about you and your situation! Thely Daust is so caring and welcoming! She listens to everything you’re looking for and will help you get into the best vehicle possible! I 100% Will be working with Thely again and sending all my friends and family to Vaden Nissan! Thank you again for such a fabulous experience! More

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Easy going, friendly, & very attentive to your needs. They didn't pressure me into buying something I didn't want just to sell a car. They didn't pressure me into buying something I didn't want just to sell a car. More

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