VICTOR RIVERA-SOTO

As always, courteous, fast and complete service, with recommendations for necessary repairs and future recommendations. recommendations for necessary repairs and future recommendations. More

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It was supposed to be a fix of a recall but at some point the grill was damaged and now needs to be replaced before the recall can be fixed. I have only taken my Sierra to GM certified shops and only to one the grill was damaged and now needs to be replaced before the recall can be fixed. I have only taken my Sierra to GM certified shops and only to one other location which was for a software update and oil change so I’d doubt they did anything to the grill. I use this truck to make money via renting it out and I cannot re-list it until the recall is fixed. As a result I’m loosing hundreds of dollars each week. When I took it in for the recall remedy I was told it couldn’t be completed and I’d have to wait till the new grill was installed. I was told it would arrive the following week. Although upset I accepted it and waited till the following week. I was never contacted so at the end of that following week I reached out and I was told there is no eta available for the grill. I don’t understand how I went from being told it would arrive the following week to now it has no ETA available at all. Now I’m loosing thousands of dollars over this and I haven’t received an update in almost 2 weeks. Even when I have received one it was after I’d inquired via text. I haven’t been contacted once without reaching out to get an update first. I haven’t been given a time frame or any idea of when it will arrive and I just don’t think any of this is acceptable. Especially since it could only have been damaged by a mechanic who’s worked on it. I’m not sure if a camera can see that a peg was broken when put back together at a previous service, but if it had to be taken off before for any reason, then that explains why it’s damaged. Nobody is explaining or taking responsibility and now I’m out thousands of dollars with no end in sight. I’m never buying a GM vehicle again and I recommend driving the extra distance to find another shop with people who will be more forthcoming and transparent. More

by md2078 Verified Customer Verified Customer

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No communication at all about delays on vehicle repairs. Made an appointment to get a tire replaced and wheel repaired and was given an estimate of 24-48 hours. After waiting 48 hours we had to call and fig Made an appointment to get a tire replaced and wheel repaired and was given an estimate of 24-48 hours. After waiting 48 hours we had to call and fight thru the automated phone system then wait several hours for a call back that it would be another day or two before the car would be ready. Waited and called back to go thru the same phone hassles to only be told it would now be at least another 3 days before the car would possibly ready. Planning on being without our car for two days is one thing but now at least a week is another and they have no loaner vehicles available? Come on you are a car dealership you have cars!!! Biggest complaint is none of this was communicated to us unless we made multiple phone calls and waited hours for responses. Sales experience was great but we will never go back for service even if that means we lose the service plans that we purchased with the vehicle. More

by Klsilli Verified Customer Verified Customer

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Great service! All the personnel are very professional and knowledgeable highly recommend this dealership for cars sales and service All the personnel are very professional and knowledgeable highly recommend this dealership for cars sales and service More

by MBMASLANIK Verified Customer Verified Customer

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We had a great experience at Emich. We went for one vichle and left with two. Bart was great to work with. He took time to hear our wants and ensured we fully understood both vichles. We went for one vichle and left with two. Bart was great to work with. He took time to hear our wants and ensured we fully understood both vichles. Gideon who was shadowing, also offered us fine service. We can't leave without mentioning Gloria who was friendly and great to work with through the financing process. Overall we were pleased with Emich Cherolet and we would definitely recommend them to family and friends. More

by Vicki Verified Customer Verified Customer

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Victor was so helpful in getting our tire sensors fixed on our cargo van. He even helped us understand how to repair the problem in the future. on our cargo van. He even helped us understand how to repair the problem in the future. More

by CONTACT26 Verified Customer Verified Customer

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Getting my vehicles scheduled and serviced with Emich has always been easy and seamless. Victor Rivera-Soto is great to work with and he comunicates well. always been easy and seamless. Victor Rivera-Soto is great to work with and he comunicates well. More

by maria_woolard Verified Customer Verified Customer

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They have always cared form vehicle with the utmost professionalism. The appointment system works very well, and my vehicle maintenance is typically completed within the time stated if not sooner. professionalism. The appointment system works very well, and my vehicle maintenance is typically completed within the time stated if not sooner. More

by DSCOMER Verified Customer Verified Customer

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They are always helpful as soon as I walk in. They make it easy to check my truck in for service. They finished with the service when they said they would be and there were no hidden charges. They make it easy to check my truck in for service. They finished with the service when they said they would be and there were no hidden charges. More

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Not happy with the effort in finding the problem with my truck worst experience there truck worst experience there More

by DALESISNEROS Verified Customer Verified Customer

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