Umer Iqbal | Page 3

I visited Mercedes Benz of Boston yesterday and the attentiveness of all the staff was excellent. Dana and Ricardo were particularly helpful and thorough.. Thanks to all! attentiveness of all the staff was excellent. Dana and Ricardo were particularly helpful and thorough.. Thanks to all! More

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I had a great experience at this dealer ship ! Manuel and Carlos were amazing! Over all experiences was great Carlos were amazing! Over all experiences was great More

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The service department at Mercedes Benz of Boston is highly competent, efficient, and courteous. The staff communicates well. highly competent, efficient, and courteous. The staff communicates well. More

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The most knowledgeable, professional, and honest dealership I’ve ever visited. Service is nothing short of outstanding. I would never buy an MB elsewhere. dealership I’ve ever visited. Service is nothing short of outstanding. I would never buy an MB elsewhere. More

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They sold a car to another buyer after I signed the sales agreement. Cheesy, underhanded, unprofessional move. agreement. Cheesy, underhanded, unprofessional move. More

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Sold a car from under me after I signed the purchase agreement. Low class, cheesy, bad car dealer transaction. Herb Chambers needs to teach an ethics class for his sales team. agreement. Low class, cheesy, bad car dealer transaction. Herb Chambers needs to teach an ethics class for his sales team. More

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Carlos Romero was great and responsive. He made the experience of buying a Mercedes-Benz grand and luxurious. My wife and I love our new car. experience of buying a Mercedes-Benz grand and luxurious. My wife and I love our new car. More

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The service at MB Boston is the best ever. There are other dealerships closer to my home but my dealership of choice is MB Boston. other dealerships closer to my home but my dealership of choice is MB Boston. More

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I found a used Range Rover on their website, I emailed and inquired about it. Was met with Kim who told me (and I have the emails) that they wouldn't be able to sell to me as I was out of State and they w and inquired about it. Was met with Kim who told me (and I have the emails) that they wouldn't be able to sell to me as I was out of State and they would not make an exception on their 2 step process of going in and signing the paperwork and then going back to pickup the vehicle. I emailed Carlos to which I was told must be a miscommunication. Then Dana reached out, we started talking about the deal - I was instantly approved, trade price offer was good, all set to sign. Said I would like to come down Saturday but could come sooner if needed. Asked about them needing a deposit to hold it till Saturday, said they don't take deposits but she would send me the preliminary paperwork to sign. All was good, got my insurance binder all ready and emailed to her, temp plates done - all I needed was a signature on the paperwork. At 1pm today I was told 'oh oops' someone else looked at it several days ago and decided today they want to buy it. So sorry, but I will let you know if their deal falls through. I have never in my life of purchasing vehicles have dealt with so much nonsense. I called Carlos back after finding this out and was basically told that I must not have paid attention to what was told to me. Pretty sure I have it all in email and that I would have driven down if need be. Just an FYI for anyone out there looking to do business with this particular outfit. More

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I live in Virginia, and I contacted this dealership to purchase a 2019 e300. I was directed to a sales manager and it was very clear from the beginning that he was not interested in selling to an out of purchase a 2019 e300. I was directed to a sales manager and it was very clear from the beginning that he was not interested in selling to an out of state buyer. In fact, he said that stock was moving so fast that he was reluctant to sell to any out of state buyers unless it was a cash-only purchase. He reasoned the customer service nightmares involved with financing cars and completing registrations for out of state buyers. Welcome to the new world. I have bought two cars from other out-of-state dealers, completely at arms length, without any hang-ups. Suffice to say, I cannot recommend this Mercedes dealership. As a Mercedes “aficionado,” I can honestly say that I have never encountered a Mercedes employee so disinterested in serving the customer—even more odd for a sales manager. I am glad to hear that business is so good in Boston that this dealership can turn away eager buyers, especially buyers for a car that has been available online for purchase for more than 67+ days. More

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