Tyrone Cypress | Page 3

Excellent customer service. Herman Dubick is an old man but has what it takes to understand and find solution to the need, concerns and limitations of a customer. He demonstrated Herman Dubick is an old man but has what it takes to understand and find solution to the need, concerns and limitations of a customer. He demonstrated uncommon patient and genuine heart of assistance that resulted in buying the car of my choice at a favorable deal. Generally, Koons Annaplolis Toyota Scion has a team of Finance/Business professionals that put customers first in dealership services. I highly recommend Koons Annapolis auto buyers. More

Report | Print

Everyone was nice kind and i was offer snacks ,food ,great d Great deals they with me made me happy comfortable and at home i learned more about my car then the last dearler i went to two years ago very nice peo Great deals they with me made me happy comfortable and at home i learned more about my car then the last dearler i went to two years ago very nice people joyful More

Report | Print

Found my Tahoe - hassle free!! I worked with Marlowe. He was the one to answer the phone when I called to inquire about a truck I found online. That evening we scheduled a visit & I worked with Marlowe. He was the one to answer the phone when I called to inquire about a truck I found online. That evening we scheduled a visit & that night we were driving home in the new ride. GREAT customer service which I am big about. I wanted no pressure and I got it. Thanks Marlowe & team!! More

Report | Print

Waiting time I'm really upset because I was waiting to talk to the financial representative it take me almost 3 hours to complete my paper work because he was real I'm really upset because I was waiting to talk to the financial representative it take me almost 3 hours to complete my paper work because he was really busy talking with his friend, the sales man was working so hard to accelerate all the paperwork but this financial guy was talking forever... But the sad part is I don't buy the car because I was so tired to be waiting, I wait in total more than 6 hours so disappointed. More

Report | Print

Friendly, Warm and Professional This is the 2nd car I've purchased from Marlowe Simms and I'd highly recommend him. I did not feel pressured at all and he was very patient with find This is the 2nd car I've purchased from Marlowe Simms and I'd highly recommend him. I did not feel pressured at all and he was very patient with finding the right car for me! My first Toyota had 223K miles on it before I had to replace it. Buying a car can be STRESSFUL but Marlowe made it fun. Tyrone in finance was also helpful and knowledgeable about various options. More

Report | Print

I was treated with respect I was greeted warmly and professionally by all the staff. I did not feel rushed. Everything was explained thoroughly. I knew I wanted a fairly new I was greeted warmly and professionally by all the staff. I did not feel rushed. Everything was explained thoroughly. I knew I wanted a fairly new Corolla, and no one tried to persuade me otherwise. More

Report | Print

Friendly, stress-free experience We lost our primary vehicle without warning and without any thoughts about what to replace it with. Thus started an eight week experience to research We lost our primary vehicle without warning and without any thoughts about what to replace it with. Thus started an eight week experience to research, locate and purchase what would be our fourteenth "pre-owned" car. This process is never easy. However, Koons Toyota had the right car and was able to assist us greatly in our decision process and the eventual purchase process. The key description here is "friendly cooperation", not to mention patience. This was an overall trait of everyone we worked with, and was really needed after eight weeks of stress build-up. Herman, our salesman, is a good man. He follows through and follows up. Buying a car, especially a used car, is always a difficult experience, but even more so when it must be done without prior planning. Herman spent three days with us while we evaluated the car. He was always helpful, courteous, patient and available. Well done Herman. Dennis Weaver was right there, as well, during the entire process, providing additional information and assistance. Tyrone obtained the best possible financing and completed the additional administrative work, more efficiently than one would expect, considering the mass of paper required More

Report | Print

Great Service, Low Stress Environment We purchased a used car this past weekend as a Christmas gift for our son. The entire Koons Toyota Scion team were great to work with. Low stress, l We purchased a used car this past weekend as a Christmas gift for our son. The entire Koons Toyota Scion team were great to work with. Low stress, low pressure, great service & a fun environment sum up our experience. Ask for Marlowe Simms in used cars, knowledgable sales person with a great attitude. More

Report | Print

Just what I needed Kelly took the time to help us find exactly what I needed and Tyrone took the time get get all the numbers to work for me. Kelly took the time to help us find exactly what I needed and Tyrone took the time get get all the numbers to work for me. More

Report | Print