Tyray Johnson

My overall experience was not a good one. I came in because I saw a special on the website. There was a special for the 2025 Terrain for $299. I sit down with my fiancé and keep in mind the s I came in because I saw a special on the website. There was a special for the 2025 Terrain for $299. I sit down with my fiancé and keep in mind the salesman is taking to my fiancé the whole time even though I’m the one buying the vehicle. We told him about the special and he said yes of course let’s get you to test drive it. He drives us down to another lot and I take it for a spin. I loved it! On the way back to the original dealership the salesman asked if we wanted to see something cool the Hummer EV(he drove us down to the other lot in the Hummer EV). We said sure. He waited for traffic to clear and did a complete 360 in the middle of the road with a police officer right behind us. Then proceeded to speed off from 1-60 in 3 seconds. We came back and decided to go over numbers. They come back and said it would be close to 600 a month. My fiancé asked why we didn’t qualify for the special. He was unaware that there was a special (apparently).They come back and said it was a typo and the special was actually for the 2024 Terrain. They then said they could put me in a 2024 Terrain and I wasn’t happy with that option. They then tried to do a so called “aggressive offer” on the 2025 terrain and lowered it by about $40 a month. So just beware that they falsely advertised for the 2025 GMC Terrain. They wasted my time and put my safety at risk. More

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I really appreciate the salesman that helped me out with my lease. Thanks again for everything. my lease. Thanks again for everything. More

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The Employees were very pleasant and friendly everyone gave me the feeling of home and Love. gave me the feeling of home and Love. More

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This dealership is amazing, quite a distance for me to go , but worth it for quality of service, prompt and complete! Not to mention the charming, delightful reception, TAMMY! , but worth it for quality of service, prompt and complete! Not to mention the charming, delightful reception, TAMMY! More

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They didn’t perform the services they said they did, they are LIARS! They didn’t rotate the tires, or fix the flat tire (had to take it elsewhere and pay for that), and they didn’t check the air conditioner are LIARS! They didn’t rotate the tires, or fix the flat tire (had to take it elsewhere and pay for that), and they didn’t check the air conditioner issue. When I called them to tell them they didn’t perform the services they said they did, nobody ever returned any of my numerous calls and messages that I left over the course of 5 days. Worst customer service ever from the service team to the service manager since nobody ever called me back to remedy this. They will cheat you by telling you they performed services on your vehicle, when in reality, they don’t! More

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I love this dealership and my salesperson. But, I went to get an oil change that took 3 hours.. But, I went to get an oil change that took 3 hours.. More

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Everyone was extremely helpful, pleasant to deal with and got the deal done....left feeling like I was taken care of very well. Tom was our sales person and he was extremely knowledgeable and was able to ans got the deal done....left feeling like I was taken care of very well. Tom was our sales person and he was extremely knowledgeable and was able to answer any and all questions..will definitely be back for our next car... More

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The dealership was well run, organized, clean and had friendly and competent staff. Staff was patient with interest in multiple vehicles. friendly and competent staff. Staff was patient with interest in multiple vehicles. More

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They are very professional, polite, and friendly. They’re very thorough and made sure I didn’t need anything else before I left. They’re very thorough and made sure I didn’t need anything else before I left. More

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Customer service was OUTSTANDING! My vehicle was ready as promised within an hour. I love Les Stanford in Ferndale. I would recommend them for sales and services! This place treat you My vehicle was ready as promised within an hour. I love Les Stanford in Ferndale. I would recommend them for sales and services! This place treat you better than family! More

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