Cole/ Taylor were great he made sure I didn’t leave
empty handed
Great customer service
empty handed
Great customer service
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by kishaindia
Verified Customer
Verified Customer
Other Employees Tagged:
Cole
Feb 03, 2025 -
Bob Tomes Ford responded
kishaindia, thank you for sharing 5-stars! We're glad to hear Cole and Taylor were great! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Tyler Zienty and Aaron Loya took really good care of me.
That was hands down the best car buying experience I’ve ever had!
That was hands down the best car buying experience I’ve ever had!
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by CODYTISEO
Verified Customer
Verified Customer
Jan 30, 2025 -
Bob Tomes Ford responded
CODYTISEO, thank you for sharing 5-stars! We're glad to hear Tyler and Aaron took really good care of you! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
They were very helpful and accommodating.
Tyler was great to work with and took all my questions seriously. Would recommend them to anyone in the market for a new vehicle.
Tyler was great to work with and took all my questions seriously. Would recommend them to anyone in the market for a new vehicle.
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by lamont.hearn
Verified Customer
Verified Customer
Jan 26, 2025 -
Bob Tomes Ford responded
lamont.hearn, thank you for sharing 5-stars! We're happy to hear Tyler and the rest of our team are helpful and accommodating! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!
Best experience I’ve received while purchasing a car.
Everyone was so nice and helpful.
Everyone was so nice and helpful.
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by TLK
Verified Customer
Verified Customer
Jan 17, 2025 -
Bob Tomes Ford responded
TLK, thank you for sharing 5-stars! We're glad to hear our team is nice and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Sales and finance took great care of me.
Top notch team, helpful and much appreciated
Top notch team, helpful and much appreciated
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by Carboninck
Verified Customer
Verified Customer
Jan 10, 2025 -
Bob Tomes Ford responded
Carboninck, thank you for sharing 5-stars and noting that our team took great care of you! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Great crew easy to deal with purchase was a breeze and
Tyler was very helpful throughout the process!
Tyler was very helpful throughout the process!
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by JUSTIN@JLGALLC.COM
Verified Customer
Verified Customer
Jan 10, 2025 -
Bob Tomes Ford responded
Justin, thank you for sharing 5-stars and noting that Tyler took great care of you! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Review for Bob Tomes Ford
If I could give Bob Tomes
Ford zero stars, I absolutely would. This is by far the worst Ford dealership in the DFW area, and my experience here has been nothing short of infur
Ford zero stars, I absolutely would. This is by far the worst Ford dealership in the DFW area, and my experience here has been nothing short of infuriating.
First, they are extremely pushy when it comes to sales. From the moment you step on the lot, you feel bombarded and pressured into making a purchase. There’s no regard for what you actually want or need—they’re solely focused on closing a sale at all costs.
To make matters worse, they sneak over $3,000 worth of useless add-ons into the final price without even telling you. It’s shady, dishonest, and feels like a total bait-and-switch. I didn’t even realize the inflated costs until it was too late.
We’re a fast-growing company, and this dealership completely ruined what could’ve been a strong, long-term business relationship over a few thousand dollars. Recently, we were in the market for both an F-250 and an F-350. I personally called their salesperson and asked them to match a price from another dealership. Instead of working with us, he called back claiming that he had spoken with the other dealership and that their pricing was “wrong” and “misleading,” accusing them of lying just to get people in the door. This was an obvious and unprofessional attempt to undermine the competition, but guess what? I’ll save my time by never stepping foot in Bob Tomes Ford again.
Their service department is just as bad, if not worse. Any issues with the vehicle are met with indifference and subpar customer care. They clearly don’t prioritize their customers, and you get the distinct feeling that once the sale is made, you’re no longer important to them.
I deeply regret buying my truck from Bob Tomes Ford and would never recommend this dealership to anyone. Save yourself the headache and go elsewhere. This place is a nightmare, and I will never do business with them again.
Avoid at all costs.
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by Ashkan
Jan 10, 2025 -
Bob Tomes Ford responded
Ashkan, we offer our most sincere apologies that your experiences with us have been so negative and appreciate you taking the time to provide notes. We would like to speak with you so we can gather a few additional details so we may use your experience to train our staff for the future. Our New Car Sales Manager, Blake Slawson wanted his direct contact information left behind so that you may reach him at your convenience to discuss your feedback. You may reach Blake directly at bslawson@tomesautogroup.com or 972-632-2084. Blake is anticipating your contact. Talk soon. Take care.
Sneaky deals to many add ons.
Deal took too long to finish. Ok service to get vehicle delivered
Deal took too long to finish. Ok service to get vehicle delivered
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by lauradavidcandler
Verified Customer
Verified Customer
Jan 13, 2025 -
Bob Tomes Ford responded
lauradavidcandler, we re so sorry to hear that you did not have the experience you hoped for in sales. We appreciated the opportunity to serve you and apologize that you were upset regarding the items that were included in your purchase. Our Pre-owned Director, Daniel Benitez noted he reached out and had a good conversation with you and that we will be delivering the vehicle soon. We greatly appreciate your feedback regarding the add-ons and want you to know we will take your notes into consideration in our leadership meetings. We hope despite that fact that you enjoy your new car and let us know when we may serve you additionally. If you need anything at all, you may always reach Daniel directly at dbenitez@tomesautogroup.com or (214) 544-5043. Take care and best wishes!
Brandon took amazing care of us without the pressure of a
sales person which we have encountered in the past at other dealerships. Would absolutely work with Brandon or Tyler again.
Thanks,
Kristina
sales person which we have encountered in the past at other dealerships. Would absolutely work with Brandon or Tyler again.
Thanks,
Kristina Benson
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by kristinabenson2
Verified Customer
Verified Customer
Jan 06, 2025 -
Bob Tomes Ford responded
kristinabenson2, thank you for sharing 5-stars! We're glad to hear Brandon and Tyler took amazing care of you! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Great dealership with great professionalism guys were
very helpful and got me in the truck I wanted .
very helpful and got me in the truck I wanted .
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by davtorres1
Verified Customer
Verified Customer
Jan 01, 2025 -
Bob Tomes Ford responded
davtorres1, thank you for sharing 5-stars and noting our great dealership with great professionalism! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!