Tyler Usary
Tyler Usary at Walter's Mercedes-Benz of Riverside

Tyler Usary

Service Manager

Walter's Mercedes-Benz of Riverside

3213 Adams St
Riverside, CA 92504

4.3
90 Reviews

Tyler is the Service Manager here at Walter's Automotive and he is the guy that keeps the service department running so smoothly. Tyler works long days to keep things in order so your service experience here at Walter's Automotive is the best it can be. When he does occasionally sneak away he enjoys spending his time off with family and friends. Some of his favorite things to do are wake-boarding, off-roading, vacationing in tropical climates like Hawaii and Mexico and following the Angels and San Diego Chargers. At heart he is a car guy and his favorite Mercedes-Benz is the CLS63 AMG. Say hello to Tyler next time you stop in for service.

4.3

90 Reviews

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90 Reviews of Tyler Usary

May 11, 2024

Dealership Rating
Employee Rating

Simon was excellent. Found the exact vehicle I was looking for and made it an easy purchasing experience. More

by kdengland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2024

Walter's Mercedes-Benz of Riverside responded

Thank you for choosing Walter's Mercedes-Benz of Riverside and for your positive review! We are so glad that Simon took great care of you and made your experience with us an all-around success. We warmly congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 26, 2024

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Great Extended Warranty Service My C300 has been trouble free for almost 7 years. I had purchased the 7 Year Extended Warranty and I am glad I did as I had a computer fail one month before the Warranty exp More

by EraSprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JR Rodriguez , Sam the System Technician

Apr 29, 2024

Walter's Mercedes-Benz of Riverside responded

EraSprinter, We are grateful for you leaving Sam this wonderful review! We are thrilled to hear that Sam took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she quickly found the problem with your Mercedes-Benz C300. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 17, 2024

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Employee Rating

Edwin Correa was very helpful and professional in our transactions. I admired him on being not to pushy. I will recommend him to my friends and relatives. More

by jojo_olega
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Loera, Edwin Corea , Andy Towns

Apr 17, 2024

Walter's Mercedes-Benz of Riverside responded

JoJo, Providing impeccable service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Edwin's efforts could meet your satisfaction and recommendation! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was very helpful and professional. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 16, 2023

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I cannot even express how impressed I was with this beautiful dealership. The people were genuinely nice and I would love to refer friends to you. More

by Linda Ascher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erwin Artacho , Nick Hays

Dec 18, 2023

Walter's Mercedes-Benz of Riverside responded

Linda, Thank you so much for leaving us this positive review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that our team could provide you with A+ service. We are happy to know that they impressed you and were genuinely nice. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 17, 2023

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Employee Rating

I am ordering my next 2024 C300 with Pinnacle/Driver Assistance. I currently have a 2017 C300 with all of the Technical options. I wanted to see all of the new changes and how they work. Christian has More

by EraSprinter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 20, 2023

Walter's Mercedes-Benz of Riverside responded

Era Sprinter, We greatly appreciate you for leaving Christian this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Christian could provide you with top notch service. We are delighted to know that he made your car buying experience here at Walter's Mercedes-Benz of Riverside a pleasant one. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new 2024 C300- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

August 02, 2023

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It was a pleasure buying my vehicle at this dealership. Excellent customer service and all of the staff are friendly. More

by liltravieza.yz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Garcia, Nick Hays, Rami Jaouhari

Aug 02, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this positive review! We are honored to have had the opportunity to work with you here at Walter's Mercedes-Benz of Riverside, and we are so glad that our team could provide you with 5-star service. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

July 16, 2023

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Employee Rating

Fast , no hidden fees purchase . They were prepared everything in advance so we’ve got the there and picked up the car and left More

by Vrej39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 18, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! We are delighted that our team could provide you with a smooth, 5-star experience. We greatly appreciate the opportunity to work with you. We warmly congratulate you on your new vehicle- on behalf of the entire team here at Walter's Mercedes-Benz of Riverside! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

June 06, 2023

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This has to be the worst dealership I've ever encountered. They promise you the world but won't deliver, the supposed 24point inspection is a joke, you can drive it home and it fails, had to brin More

by dany693
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christian Aparicio

Jun 13, 2023

Walter's Mercedes-Benz of Riverside responded

Hi, Thank you for the feedback here. I’m sorry that this was the service that you got with us. Would you please call me so I can solve these issues for you? Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

Jun 08, 2023

dany693 responded

Walter's Mercedes-Benz of Riverside Jun 6, 2023 dany693 This has to be the worst dealership I've ever encountered. They promise you the world but won't deliver, the supposed 24point inspection is a joke, you can drive it home and it fails, had to bring it back the next day for a week of service because they did not finish the inspection correctly. If they ever promise you something like a second key fob and you drive off the lot with it nope never going to get it. No matter how much you ask them to live up to the sales contract, and yes it was promised during the sales speech then when asked where is it they only say do you have in writing, rudest rudest bunch of liars ever. Nope once the deal is done they dont't give a flyinf f. And if I could give the salesman Christian A. negative 100 oh boy would I. Also the sales manager will try to say oh that was just an impression of your experience not ours so xx all around. And now we want to go refinance just to get away from them and Maintenace in a different dealership. Sooo, If I could warn you more not to buy from them I would. good luck

June 02, 2023

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Nice clean dealer with great customer service and support. I would definitely recommend this place for your next vehicle purchase More

by gutierrezjosh99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaid Barragan, Toni Hajj, Brennan Ruiz , Adam Garcia

Jun 05, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review and recommendation! We are so glad that our team could provide you with 5-star service. Our guests' satisfaction is our utmost priority here at Walter's Mercedes-Benz of Riverside and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

May 28, 2023

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Employee Rating

Love Riverside Mercedces dealer they always take care of me !!! Thanks KJ for everything you’re truly appreciated bro !!! More

by jerni848
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Hays, Karon Johnson, Enrique Velez, Jason

May 30, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star rating! We are delighted Karon and the team could consistently provide you with the quality care that you deserve. Karon will be honored to hear of your kind words. We hope that you continue to choose us here at Walter's Mercedes-Benz of Riverside for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

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