Tyler Torres

Very easy to work with did not have to spend a lot of time haggling price Was very fair. There was a small issue with turning over the plates from another truck management took care of me as well as Rob time haggling price Was very fair. There was a small issue with turning over the plates from another truck management took care of me as well as Rob McMahon More

by robert@guindonscape.com Verified Customer Verified Customer

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Everyone I dealt with was fair and professional, rare these days in New car dealerships. these days in New car dealerships. More

by tommullins1 Verified Customer Verified Customer

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had great inventory --very easy to deal with--efficient & concerns were addressed promptly with ease concerns were addressed promptly with ease More

by GERALD.DACOSTA Verified Customer Verified Customer

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Nov 14: I worked with a 19 year old member of a liquidation team from North Carolina contracted with the dealership named Dillon to trade-in my vehicle. Dillon was helpful. I struck a deal with... liquidation team from North Carolina contracted with the dealership named Dillon to trade-in my vehicle. Dillon was helpful. I struck a deal with...someone. I really only worked with Dillon for the deal. Nov 15: I emailed required paperwork to finance department for registration. Nov 19: I received response from finance that all I need to do is insure the vehicle and come in and sign off on a duplicate title (out of state title transfer). I contact my insurance agency and I'm all set. I respond to finance by email saying my insurance agency is waiting for the dealership to contact them as the dealer is part of the DRIVE program. Nov 20: I come in and sign a form and am told "okay it'll just be a few days." All has been okay up to this point. I know registration can be tedious with an out of state transfer. That's all understandable. November 23: I called the dealership to ask for an update and am told "The finance manager is in his office now and he's not with a customer. He will be able to call you in about 15 minutes." I received no call back. November 27: I called the dealership to ask for an update. I spoke with Kevin the sales manager who said there's no notes in my file other than "processing" and that someone should be calling me after Thanksgiving. Kevin was understanding that all I wanted was an update/communication. December 2: I call the dealership again and am connected to a sales person who then transferred me to finance with no answer. I call back again, frustrated, and was graciously told "I'm going to put you on hold and physically find a person to talk to you" (thank you, whoever you are). She finds me the finance manager who tells me "all we are waiting on is for you to insure the vehicle so we can register it." I insured the vehicle 13 days prior and notified them of such and that my insurer is waiting on their end. "Oh we will contact them right away then and when I have plates in my hand, you can come pick it up." What happened the last two weeks? I did my due diligence. The dealership did not do theirs. Dec 4th: I call to seek information. I speak Tyler who said that all I need to do is come with the new title and that they will get it registered today. At this point, I'm afraid to ask how long this has been available for me to sign. So, I drove in and signed it. December 4th, at 3:11pm I'm asked to review the dealershipship by text message. ALMOST 3 WEEKS IN AND I STILL DO NOT HAVE POSESSION OF THE VEHICLE I WILL BE MAKING A FIRST PAYMENT ON. I'm grateful for Dillon from North Carolina who worked with me but he doesn't even work with your dealership. If I ever wanted to purchase a vehicle here again, he's not going to be there. I don't know who my sales person is despite how many times they ask me when I call. I worked with Dillon. He went into an office to talk to the salesman and came back to talk to me. Then back to the office, then back out to me. Then someone from the dealership comes out with an offer letter. I assume that's who my salesman was. I'm grateful for the ladies who answer the phone. I was the frustrated customer that they had to speak with and they were all gracious and understanding. All I wanted was clear communication. It didn't matter how long the deal took, I just wanted someone to tell me what was happening. It's been 20 days since I walked into the dealership and signed a deal. More

by michaelseanmahoney1 Verified Customer Verified Customer

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Has always provided me with high quality service. Recently purchased a new p/u some problems registering it but they got it done Thankful. Recently purchased a new p/u some problems registering it but they got it done Thankful. More

by bbdlg77 Verified Customer Verified Customer

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Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. They actually care about getting you what u want and at a great price. More

by Jpdorego Verified Customer Verified Customer

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Kevin Bancroft was my salesman and was a total professional. I custom ordered a complex vehicle and he was extremely knowledgeable and helpful throughout. Kevin made the process simple and I was t professional. I custom ordered a complex vehicle and he was extremely knowledgeable and helpful throughout. Kevin made the process simple and I was treated fairly with no surprises. He communicated with me throughout the build and delivery and everything went as planned. I couldn’t recommend him more highly. More

by bathglass Verified Customer Verified Customer

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Non-responsive, incomplete work, car not clean, smelly, paperwork never sent in a timely manner, poor telephone skills. paperwork never sent in a timely manner, poor telephone skills. More

by Mnb Verified Customer Verified Customer

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They were able to work with me to come to an agreement for my truck for my truck More

by Jay Verified Customer Verified Customer

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Great dealership! ! The people are friendly and knowledgeable. They were so easy to work with on our recent vehicle purchase. Highly recommend Empire Ford! ! The people are friendly and knowledgeable. They were so easy to work with on our recent vehicle purchase. Highly recommend Empire Ford! More

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