Tyler Smith

My battery died, so after getting road service I went to Rick Case ... I was told "the service manager said no unscheduled service today" ... apparently they are having staffing issues ... I replied that I' Rick Case ... I was told "the service manager said no unscheduled service today" ... apparently they are having staffing issues ... I replied that I'd had a dead battery and had bought 5 cars from them so turning me away was NOT the direction to take ... a salesman standing by told them to take me (and tried to sell me a new car) ... the young man writing up my order tried to discourage me from replacing the battery ... 3.5 years old and dead that morning and he thinks i should keep it? I dont think I've ever worked so hard to spend money someplace. When I went back 5 hours later to get my car, my "writer" was away from his desk so I was told to just hang there til he came back. After about 8 minutes someone walking by said "someone will be with you shortly" ... later they decided to actually call the writer of the repair and track him down. Ultimately, the work got done ... but I felt like more of a nuisance than a valued customer ... and finding out that there was a recall on my auto of which I'd never been informed was the icing on the cake ... the faulty wiring to the headlamps has resulted in my replacing both of the fog lamps .. might have been nice if Hyundai/Case cared enough to let one know there was an issue. really mixed emotions on how this shop is running these days. More

Report | Print

I’ve become a regular buyer here. My family and I are happy that in all these years plantation Hyundai have been able to retain familiar faces to help us. A special dealership My family and I are happy that in all these years plantation Hyundai have been able to retain familiar faces to help us. A special dealership indeed.. More

Report | Print

Great customer service, clean facility everyone was very friendly, knowledgeable Wait time very low provides snacks friendly, knowledgeable Wait time very low provides snacks More

Report | Print

This is my fours car and I’ve always had a good experience friendly people and on time Honest mechanics and sales people that you don’t find too many for maintenance or anything to do with my car I experience friendly people and on time Honest mechanics and sales people that you don’t find too many for maintenance or anything to do with my car I wouldn’t take it any other place More

Report | Print

Since i met tyler and orlando i decided to never back to another dealership.stefano did my regular maintenance.they are just great A+personality great costumer service i can't go anywhere because of them another dealership.stefano did my regular maintenance.they are just great A+personality great costumer service i can't go anywhere because of them BEST BEST BEST More

Report | Print

Even with limited stock due to shortages, they were able to help me find a car that worked great for me. to help me find a car that worked great for me. More

Report | Print

Ryan and the Rick Case team were amazing! I was extremely well taken care of start to finish. Great customer service. well taken care of start to finish. Great customer service. More

Report | Print

Excellent customer service, friendly salesman Tyler Smith, can’t complain of anything, just very happy that I found this dealer and got a great deal with my new car. Smith, can’t complain of anything, just very happy that I found this dealer and got a great deal with my new car. More

Report | Print