Tyler Slade

Customer service sucks. If I couldnt give zero stars I would. Too many issues to list here. Contact me and we'll talk about why you don't want to buy or have your car ser If I couldnt give zero stars I would. Too many issues to list here. Contact me and we'll talk about why you don't want to buy or have your car serviced here. More

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excited to share that I've got a new Nissan 2024! !!! thanks Bryan G for the great deal!! !!! thanks Bryan G for the great deal!! More

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If you are reading these 1 Star reviews for this place than you have probably been screwed out of several hundred, if not thousands of dollars. I want to encourage all of you. And I mean ALL OF YOU to rep than you have probably been screwed out of several hundred, if not thousands of dollars. I want to encourage all of you. And I mean ALL OF YOU to report them to the Division of Consumer Protection. What this company continues to do is illegal and unethical. We need to get as many legal complaints against them as possible. No one should have to give up their hard earned money to these scammers. More

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took my car for a Oil Change, Service Technician broke the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will n the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will not ever use their service and recommend you avoid it as well ever More

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Absolutely. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. They told me that because I was upset with the way they handled the service and the horrendous charge they gave me on a warrantied vehicle, they do not want me as a customer. You have to bend over and take it from them, then you can be welcomed in to be a customer. More

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This is the 12th car I've purchased in my lifetime. I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the s I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the sales side and on the service side. To begin, we were given a deal with a certain down payment and monthly payments which we agreed to on a Saturday. When Tuesday came around and I came to pick up the car, the individual who was to hand me the keys told me that I had to pay over $1000 more towards the down payment if I wanted to take the car. We felt that this practice was extremely deceptive and dishonest, especially after keeping us at the dealership for over seven hours the Saturday before. A few months later, we had an issue with our car that was covered by warranty. My husband goes to bring it in. He appears visibly young, and the service advisor attempted to trick him into thinking that he needed to spend over $900 in order to get this issue fixed. When he put me on the phone with the advisor, the advisor then clarified that the $900 was for recommended service items (On a vehicle we've only owned for three months and had less than 20k miles) He did not clarify this with my husband, and my husband noted that he looked visibly upset when I declined the recommended service items. Then, in a retaliatory effort, the service advisor denied my husband the Uber that Tim Dahle normally offers to customers that service their vehicles there. The advisor told my husband that he had to "Spend money," in order to get the Uber. I should mention that Tim Dahle covered my first oil change completely free of charge...and they called the Uber for me without a single fuss. We felt discriminated against and retaliated against simply because we did not want the recommended service items at the time the advisor coerced my husband to elect. Fast forward about six months, and our vehicle had an issue with water leaking into the interior via the A pillar. We brought our vehicle in, and it sat for several days before the advisor told us that they could not diagnose the problem, and that they wanted us to take the car home for the weekend and try again the next week. We did. Upon bringing the vehicle in a second time, it took them almost a week to "Diagnose" the problem. They ordered parts which took a few more days, and on the day that the parts came in, I received a call from the service advisor stating that either I took the car from the lot without advising them or that they simply lost the car... Neither was true. Thankfully, I have the Nissan app on my phone, and I sounded the panic alarm which I could hear over the phone when I was talking to the service advisor. He corrected himself, and said that they would get to work on the car right away. We then went through a process of several hours where we tried to contact the service advisor to which four times the operator told us that he was either busy or not able to be found. After three promises that he would call us back, I finally got through to him after insisting that I would not hang up until I was in touch with him. When he got on the phone, I found out the reason he had been avoiding us. They had lost my key. They told me to call back the next day to see if they had found it. When I did, they told me that they still didn't have it. One can imagine my frustration with almost all the personnel at this dealership. I finally wrote the general manager an email detailing everything in this review, and I left him a voicemail. 20 minutes after doing this, I get a call back from the service advisor stating that he had the key. fast forward a month later...they never fixed the problem...not to mention that I never had received any sort of apology from the GM regarding his dealership's unethical and discriminatory practices that we have experienced since day one. He did follow up asking me to call him if I needed anything, but that's about it. Never been so battered by car dealership. More

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Have had the worry free maintenance that is supposed to cover tire rotation, oil and filters. The last 3 times I have taken my car in they haven't done the tire rotation. I have had other issues with my ca cover tire rotation, oil and filters. The last 3 times I have taken my car in they haven't done the tire rotation. I have had other issues with my car and have spoken to them about it, all they want to do is charge me over $1000 to fix so called other issues. I will NEVER go back there. They over charge and don't deliver. More

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Seth was great and helpful! Great F&I team as well! Highly recommended on shopping here Great F&I team as well! Highly recommended on shopping here More

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Have asked 3 different times for Tim Dahle to replace a sensor on the front end of my car and they keep telling me they wont replace it, it just needs to be realigned, xxxxxxxxx, they havent fixed it , it sensor on the front end of my car and they keep telling me they wont replace it, it just needs to be realigned, xxxxxxxxx, they havent fixed it , it keeps going off. Will never buy nor go to them again. Horrible service. More

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Let me tell you about my experience with Tim Dahle Nissan Southtowne - We purchased a used but close to new Nissan Rogue April 2020, it was a trade in and they didn't put it through emmisions or inspection t Southtowne - We purchased a used but close to new Nissan Rogue April 2020, it was a trade in and they didn't put it through emmisions or inspection to get the vehicle licensed and registered so I took it back in August when they finally realized what needed to be done, while there I had an oil change done as well and they scratched the rear 1/4 panel so they said they would fix it, and it came back with the color not correct and it stands out to me and others. They have told me several times they would make an appointment and have it fixed. I went into the service department and was promised it would be taken care of and they would contact me once the appointment was set. Still to this day it hasn't been taken care of. I had to have them put in a new battery 6 months ago and now having issues with the vehicle starting, I CAN'T get ahold of anyone to assist me since it comes with the Lifetime Warranty (not worth it if they won't answer their phone or return VM). Then I get a phone call from the sales department wanting to know if they can help. I am at this point furious and frustrated with the whole situation. More

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