Tyler Reis
Tyler Reis at EchoPark Automotive Raleigh

Tyler Reis

Experience Guide

EchoPark Automotive Raleigh

2333 Walnut St
Cary, NC 27518

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4.5
8 Reviews
4.5

8 Reviews

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8 Reviews of Tyler Reis

November 29, 2025

Dealership Rating
Employee Rating

Alex G was very knowledgeable and helped me have an enjoyable time as a first time buyer! More

by Alyna gonzales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez

Dec 03, 2025

EchoPark Automotive Raleigh responded

Thank you for the positive feedback, we are thrilled to hear that Alex was able to make your first buying experience enjoyable through his knowledge and expertise. We appreciate your business and hope to see you again soon!

October 24, 2025

Dealership Rating
Employee Rating

Mert was extremely pleasant to work with, listened all my concerns patiently and found me the best car that fits my needs. More

by denisec
Recommend Dealer
Yes

Other Employees Tagged: Mert Heybet

Nov 18, 2025

EchoPark Automotive Raleigh responded

Thank you for the kind words, we are thrilled to hear about your positive experience with Mert! Our team is dedicated to providing exceptional customer service and finding the perfect car for our clients. We appreciate your feedback and hope to continue serving you in the future.

October 12, 2025

Dealership Rating
Employee Rating

Mert and Tyler did an excellent job on getting me the deal I was looking for. No xx, no games. Straight to the point. Give these guys a raise! More

by drew96
Recommend Dealer
Yes

Other Employees Tagged: Mert Heybet

Nov 18, 2025

EchoPark Automotive Raleigh responded

Drew, thank you for the glowing review! We are thrilled that Mert and Tyler were able to provide you with the perfect deal, without any hassle. We will definitely pass along your praise. Thanks for choosing us! 😄

August 08, 2025

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If I could give 0 stars, I would. I purchased a 2023 Subaru Crosstrek from EchoPark and had one of the worst first time car buyer experiences of my life. A few days after purchase, More

by Mharrison2309
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 13, 2025

EchoPark Automotive Raleigh responded

Thank you, Michaele for reaching out and sharing. It is important to share all of the details regarding your repairs and experience. Please remember that we offered to purchase all of the necessary parts directly from the dealer, install them, and then take the vehicle to the dealer to have an inspection completed to verify that the work was completed to your satisfaction at no cost to you, to which you agreed to do and we put in writing. After you decided to pursue the repairs on your own through the dealer, we called them on your behalf to reduce the costs and bill that they were attempting to charge you and got a parts cost reduction. The $700 goodwill check that we sent you was to cover the actual cost of that repair job ($612), as well as cover the gas expense utilized coming to see us twice before. At EchoPark, we know that humans are not perfect and can make errors. We take our core values such as Be Transparent and Take the High Road seriously, which is why we will always work with our guests to rectify the issue they experienced. We are saddened to hear that you are not satisfied and thank you for your feedback as it helped us to make significant changes to the quality control process to prevent a situation like this from occurring in the future.

Aug 14, 2025

Mharrison2309 responded

EchoPark’s response to my previous post leaves out the most important fact: the vehicle should never have been sold to me in unsafe conditions in the first place. The “offer” to do repairs after the fact does not change that the car needed $1,500+ in safety-related work immediately after purchase. I chose to have the work done at the Subaru dealer for my own safety and peace of mind, which is my right, especially given that the issues were missed in your inspection process. The $700 check you offered was based on your own discounted internal repair cost, not the $1,500+ I actually had to pay to make the car safe. This feels like classic corporate damage control: framing it as though you went above and beyond, while conveniently skipping over the core issue that the car should never have been sold in unsafe conditions. It also does not address the time, stress, and inconvenience caused by selling me a defective vehicle. I’m sharing this so others know to inspect vehicles thoroughly before purchase and to be cautious about trusting “quality control” claims that do not match reality. I believe companies should be held accountable when they fail to deliver on their own quality and safety standards.

March 25, 2025

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Employee Rating

I was helped by Schelette Rickenbacker , she was very helpful with the whole process and made everything quick and easy ! I would definitely ask for her again . More

by Katiechalk99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brittany Shytles , Schelett Rickenbacker

Nov 18, 2025

EchoPark Automotive Raleigh responded

Thank you so much for your kind words, we are thrilled to hear that Schelette provided excellent service and made your experience quick and easy. We appreciate your loyalty and will definitely pass on your compliments to her. We look forward to welcoming you back soon!

March 22, 2025

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Tyler did a great job understanding are needs and guided us to find a great car. Definitely recommend him. More

by Lancemanzon40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2025

EchoPark Automotive Raleigh responded

We are thrilled to hear that Tyler provided exceptional service and helped you find your perfect car! We couldn't agree more, he is definitely a valuable member of our team. Thank you for recommending us!

March 22, 2025

Dealership Rating
Employee Rating

Tyler helped us find a car that was perfect for us! The experience was a relief from other dealerships - no haggling, hovering, or anxiety throughout our time here. He was informative and efficient thr More

by Rewilis4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2025

EchoPark Automotive Raleigh responded

Thank you for your kind words about your experience at our dealership! We're thrilled to hear that Tyler helped you find the perfect car with a hassle-free and informative process. We appreciate your recommendation and look forward to assisting you with any future car needs!

February 17, 2025

Dealership Rating
Employee Rating

Tyler was very thorough and made the whole car buying experience quick and easy. I highly recommend Echo Park if you are buying a car!! More

by lmwells2009
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2025

EchoPark Automotive Raleigh responded

Thank you for your kind words and recommendation! We're so glad Tyler was able to make your car buying experience a smooth and efficient one. We appreciate your business and hope you love your new ride from Echo Park!

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