Tyler Rayford

Car wasn't ready wait too long ,long enough to take the license plates off of my Silverado . Had to borrow screwdriver paint blister no fix.no receipt. insisted he gave me a receipt.on top of all this my license plates off of my Silverado . Had to borrow screwdriver paint blister no fix.no receipt. insisted he gave me a receipt.on top of all this my son works for Yark and I just wasn't going to say anything so it's ,not to rock the boat so I presume this will stay confidential . NoSirius turn no orientation trade $11,500 ask $18,500 ! Waat !Tim was great he explained everything in detail step by step he was very kind and got me a loaner car. This is no new information I've answered 3 questionnaires. I would give him six stars! Hidden money !the comment was made for what I paid for the car they won't fix it got a new windshield and key fob. That should be enough. Spent $20 on touch up paint fixed it myself. I still have a rattle in the overhead console. More

by jinner2020 Verified Customer Verified Customer

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Very nice people and so kind they have help me out anyway they can to get my vehicle I love my dodge dart so much they can to get my vehicle I love my dodge dart so much More

by TIFFANY.SCHUSTER2 Verified Customer Verified Customer

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My service was great, everyone was very friendly Nice clean shop quick to help and started up a wonderful conversation The technician was very friendly Brandon clean shop quick to help and started up a wonderful conversation The technician was very friendly Brandon More

by JOSEPHSTOUGH Verified Customer Verified Customer

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I am beyond disappointed in this company. I was warned about them but I found a car on carguru and gave them a shot. I specifically said to everyone that I wanted to deal with my credit union only and not about them but I found a car on carguru and gave them a shot. I specifically said to everyone that I wanted to deal with my credit union only and not their financing and their loan specialist Ramone still managed to screw that up. They asked how I was going to do my loan and I said I already secured a loan with my credit union. They then asked if I was putting money down and I said again, through my credit union. They faxed all the paperwork work to my credit union which they added in that I was putting $1500 down for them which is not true. I had to do everything over the phone for the loan due to Covid so at no point was I able to go over paperwork. Ramone told me he would communicate total price to my credit union rep. I went and got the check from my credit union and brought it to Ramone, signed papers during which he spent a lifetime trying to upsell me and finding a way for me to go through him and not my credit union. Eventually he gave me the keys and said congrats. Two weeks later I get a call demanding a deposit of $1500. We went back and forth. He explained the check was short yet agreed to it all and let me walk out of the building with the keys the day I gave him the check. I started getting 20+ calls from him in a single day and a massive amounts of text messages claiming they are gonna hold my title that my temp tags will expire and they will send it to collections. The next day hes blowing me up again with calls and texts demanding the car back. He told me the company doesn't care about customers and only he does and to only talk with him stating that he's “on my side” and “they won't understand”. Finally the 3rd day I politely told him to not contact me that I would contact his supervisor the following day since it was already late and he was harassing me non stop at all hours of the day. He said sounds good and gave me a name to ask for like I'm that ignorant ?! I was even getting 3 calls back to back while I was working then texts right after. I told him previously I would fix the discrepancy with the check and to please give me time and he explained that its not acceptable and he needs the car back because it has an outstanding balance, yet he was the one that gave me the keys and said congrats on the new car. The next morning I got a call from a man who claimed to be his supervisor named Chris saying ramone came to him and gave him the story... This whole situation just sounded like Ramone was trying to cover his mistake and his coworker had his back. The supervisor immediately started blaming my credit union and I explained that Ramone from the get go stated it was his fault. I even have text messages of Ramone saying it was his fault and that he miscommunicated with the sales person. The guy immediately started going on about how this sales person was the best in the company and defending the sales person when I never said anything was wrong with the sales person to begin with. Therefore, I don't see why he was being so defensive. The guy didn't want to hear me and said he wasn't going back and forth on this saying the credit union should have been able to fix this. He was also trying to say I said something I didn't because that's what Ramone told him. I even said to both of them the conversation between Ramone and I was recorded so why not listen to the recordings to prove I was being truthful? Also no one answered me on how Ramone let me leave with the car without paying this so called deposit I supposedly said I would pay? I would have clarified before I even got the keys that I was not going to put down a deposit with them. All in all, I just went to purchase a vehicle through you and all financials were to be dealt with with my credit union. I paid quite a bit of money for this vehicle and even if something came up short, the fact that Ramone would not even give me TWO days without harassing me every hour at least is sad to say the least. Especially considering your company has already received $16k from me for the car. I have all the call logs and text messages to prove how often and what times of day this man called me. I'm highly disappointed in this company and their lack of customer service. More

by Baneegordon Verified Customer Verified Customer

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This dealership is the best everyone there is the best and respect Full good price good people helpful people I like everything about the dealership and respect Full good price good people helpful people I like everything about the dealership More

by sabrije1234 Verified Customer Verified Customer

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Tyler and Kenny helped with the process of purchasing my certified Jeep Cherokee and were extremely helpful and personable throughout the experience. The dealership also had a great selection in regards to certified Jeep Cherokee and were extremely helpful and personable throughout the experience. The dealership also had a great selection in regards to their inventory. I would highly recommend this dealership due to selection and customer service!! More

by JAKEDESKOVITZ Verified Customer Verified Customer

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Advertising Only the lowest possible price, which needs an employee of Chrysler to submit something is a bad practice. At least lost the average along with it because customers end up disappointed with wha an employee of Chrysler to submit something is a bad practice. At least lost the average along with it because customers end up disappointed with what they end up paying. My car and Tyler are great, but advertisement practices suck. More

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I had a great experience at Yark. My salesman Tyler Rayford did a great job helping me finding what I wanted. Thank you for your help! Rayford did a great job helping me finding what I wanted. Thank you for your help! More

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We worked with Tyler R. in sales. He was attentive and We worked with Tyler R. in sales. He was attentive and helped us with finding the perfect car for our family. He was attentive and understanding and We worked with Tyler R. in sales. He was attentive and helped us with finding the perfect car for our family. He was attentive and understanding and so patient with this picky car shopper. Cody in financing was amazing and worked so hard with the banks on our behalf. This is only the second car I have ever bought from a dealership and after this experience I will be returning to Yark for any needs that I may have in regards to cars. I can't thank Tyler and Cody enough for a low stress buy. I 100% will be recommending Yark to any and everyone who will listen to me. We worked with Tyler R. in sales. He was attentive and helped us with finding the perfect car for our family. He was attentive and understanding and so patient with this picky car shopper. Cody in financing was amazing and worked so hard with the banks on our behalf. This is only the second car I have ever bought from a dealership and after this experience I will be returning to Yark for any needs that I may have in regards to cars. I can't thank Tyler and Cody enough for a low stress buy. I 100% will be recommending Yark to any and everyone who will listen to me. More

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Tyler is a true professional. He was very thorough and made sure we found the right truck we were looking for... when my son got cranky he even went to the vending machine and bought him a bag of chips. W made sure we found the right truck we were looking for... when my son got cranky he even went to the vending machine and bought him a bag of chips. We felt like family!! More

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