Tyler Ratledge

Michael Dylon was an outstanding salesman, the best we have had! We looked at two very different cars and we loved that he didn’t try to push one over the other. Tyler, the manager was pleasant and made u have had! We looked at two very different cars and we loved that he didn’t try to push one over the other. Tyler, the manager was pleasant and made us feel special (especially when he gave us the fireworks!). We were impressed with Crystal. She was so professional, both when checking our credit and presenting us with different warranty options. Our overall experience was excellent and we have already spread the word to our friends! More

Report | Print

Kenny Jones was our salesman. We’ve dealt with a lot of different ones at other dealerships both good and bad and he was definitely one of the good ones. He was very knowledgeable We’ve dealt with a lot of different ones at other dealerships both good and bad and he was definitely one of the good ones. He was very knowledgeable with the technical questions, but spoke in layman terms to make it understandable to my wife. He was cordial and friendly, and worked hard to make us happy. He was upfront and not pretentious so it made us feel like we were dealing with someone honest. Crystal Thompson did our financing and she was very kind and patient and worked hard as well. I felt a little bad because I had a work meeting so we were rushing, but she did the paperwork as fast as she could and was still polite and had a smile the whole time. I’ve also never had a manager ant a dealership introduce himself to us, which Tyler Rutledge did. He came over a few times to check on us and see if everything was being taken care of to our liking. Lastly, Weston Whitaker took care of getting our car ready to drive off the lot. Because we were in a rush it put a lot of pressure on him, but we are thankful he got us our car as quickly as possible and thank him for going the extra mile to make us happy. Our overall experience with Toyota of Cleveland? One of the best and we give it a 5 out of 5 stars! More

Report | Print

Our salesman, Logan Maddox, was great! He made the shopping experience a pleasure. He has followed up in regard to getting the second set of keys for the vehicle that we purchased. I just He made the shopping experience a pleasure. He has followed up in regard to getting the second set of keys for the vehicle that we purchased. I just received them in the mail today. The driver side interior light did not work. We noticed this while driving home from the dealer. This was missed in the inspection process of the vehicle prior to it being sold. Mr Maddox contacted us concerning the replacement of the light bulb. He is planning on mailing us a new light bulb to install. Mr Maddox is a fine young man. Mr Rutledge was easy to talk to in regard to the purchasing of the vehicle. However, I do think he could have gave us an additional $500 off of the price that we paid for the vehicle. But, in fairness he did give us a good discount. Mr. Allinder discussed with us the financial and warranty package that was available for the vehicle. He did not pressure us into purchasing a warranty, but he did use many selling points in regards to possibly purchasing a warranty package. I cannot forget to mention Cameron who works in the online sales department. I contacted the dealership and she spoke to me in regards to purchasing a used Toyota Tundra truck. The vehicle that we purchased was not even listed on the website. She informed me about the 2019 Toyota Tundra that we purchased. She went outside and took pictures of the vehicle and sent them to me. Cameron answered several questions that I had about the vehicle. She was very instrumental in our family purchasing the 2019 Toyota Tundra. Overall, the staff was very professional and courteous to our family. More

Report | Print

We had an excellent experience from the moment we stepped on the lot until we walked off with signed papers for our new car! Josh Howard and Justice Goodner were great to work with, as well as Tyler Ratledge on the lot until we walked off with signed papers for our new car! Josh Howard and Justice Goodner were great to work with, as well as Tyler Ratledge during the negotiation process. They were friendly, informative, and didn't pressure us. After we left, we noticed the mirror was broken, and they ordered a part and fixed it to make things right! More

Report | Print

Thanks Cameron, Michael, Tyler and Justice. Great service. Everybody was very friendly and easy to talk with. Enjoyed our time with them. I had looked at the 4 Runner online and reached out Great service. Everybody was very friendly and easy to talk with. Enjoyed our time with them. I had looked at the 4 Runner online and reached out to them. Due to my husband working and our distance away, we didn't get there until about 6:00pm which was an hour before they closed. We hadn't told them we would buy it, but that we were interested. We did buy the 4 Runner and brought it home that night. We didn't leave until about 9:30pm. They were pleasant and in no hurry even though it was past time for them to go home. Highly recommend them. Have a Merry Christmas! More

Report | Print

Toyota of Cleveland helped me find the perfect car for me and were so patient with me through the chaos that can be car buying! and were so patient with me through the chaos that can be car buying! More

Report | Print

Purchased this car last night and very happy with the professional service we received from everyone, especially our sales consultant Juan Carlos. No heavy high pressure or rush just informative and kno professional service we received from everyone, especially our sales consultant Juan Carlos. No heavy high pressure or rush just informative and knowlegeable on everything about the car. We were looking at 2 cars and he helped us to decided which one would be best for us. We would recommend this dealership. More

Report | Print

All associates were professional. No pushy sales tactics. I did not feel pressured at all. No pushy sales tactics. I did not feel pressured at all. More

Report | Print

Callaway was wonderful, very nice, and not pushy. He answered all my questions and made sure I was well taken care of as I purchased a new 2024 Toyota Venza. Awesome customer service and care. He answered all my questions and made sure I was well taken care of as I purchased a new 2024 Toyota Venza. Awesome customer service and care. More

Report | Print

A good experience in our vehicle purchase. Fidel was professional and answered all of our questions and addressed our concerns. Tyler helped us get to the number we wanted. And then Justice go Fidel was professional and answered all of our questions and addressed our concerns. Tyler helped us get to the number we wanted. And then Justice got us through the papers and out the door. All 3 of these guys were very professional and explained details so there were no misunderstandings. We were in and out in less than an hour. A pleasant experience visiting this dealership. We appreciate the service they provided. In the past we have not had good experiences with other dealerships. From the start,being greeted with no pressure all the way to handing ove the keys to our vehicle, nice and clean and a full tank of fuel. More

Report | Print