Tyler Ratledge

If you're looking for a salesman who is knowledgeable, trustworthy and goes above and beyond, I recommend Evan Hicks. He gave me the best car buying experience that I have ever had. From the start he was trustworthy and goes above and beyond, I recommend Evan Hicks. He gave me the best car buying experience that I have ever had. From the start he was professional, approachable and never pushy. He is an honest man. He provided answers to every question and concern with patience. Toyota of Cleveland has had my business for years. All the service employees have always been very helpfull with any situation we have had. More

Report | Print

Went to Toyota of Cleveland to test drive a Tundra Hybrid that I have been looking at for some time. At 7pm, I met with Kenny Jones in the rain at the front door. He was great from the start. We test drov that I have been looking at for some time. At 7pm, I met with Kenny Jones in the rain at the front door. He was great from the start. We test drove in the rain and returned. Kenny has a great personality and does not pressure you into anything. After returning, I answered a few simple questions as to what I was thinking of doing and I felt so comfortable with him that I told him I wanted to move forward and see if we could make the purchase happen. My wife and I had a great experience with Kenny from the beginning to the end. Kenny introduced me to Tyler Rutledge, Sales Manager. He checked out my trade, made a solid offer that I was looking for without having to debate. Kenny, Tyler and I sat down and discussed the numbers and came to a very quick agreement. This experience of agreeing to the price for the trade and purchase of the Tundra Hybrid was the absolutely best experience I have ever had in my 62 years. Absolutely no pressure, no hassle, no disrespect. After completing the paperwork for my purchase, we met with Crystal Thompson in finance. Crystal picked up where Kenny and Tyler left off with absolutely the best customer service while getting into the financing paperwork. She went on to explain warranty options, and then getting all of the paperwork completed. It may not mean much to some, but I had the one request to transfer my Submarine Veteran tag from my Jeep to the Tundra, since we recently moved to the area and did not want to have to through the hassle of getting a new one. Crystal made it happen for me. It is the little things that mean so much. To sum my experience with Toyota of Cleveland, I had absolutely the best experience! Kenny did everything I asked of him, and went above and beyond to ensure I was pleased with my purchase. He also did a thorough walk through regarding the features of my Tundra at time of delivery. As for Tyler Ratledge, he was very polite and down right a friend. I came away with the feeling he treated me fairly and respectfully. My experience with Crystal Thompson was nothing short of awesome also. She was very thorough and very friendly. By the time we ended the sale, it was after 10pm and we were apologizing to all three for keeping them away from the families after closing time. These folks were away from the families because it was raining so hard and major parts of Chattanooga were flooding. These folk’s families were being affected by the rain, but stayed with us to complete the sale. We were the last couple at the dealership, said we would come back the next day, but after making calls the their respective families to check up on them, they stayed the course to finish the sale. I can’t think of better dedication to a customer than this experience. All I can say is, if you are looking for a new vehicle please go to Toyota of Cleveland and see these folks. They are the best!!! More

Report | Print

There was no pressure at all. Everyone was transparent and clear in delivering the information. Hospitality was also natural and added to the ease the process. Everyone was transparent and clear in delivering the information. Hospitality was also natural and added to the ease the process. More

Report | Print

Had a great experience with Toyota of Cleveland. Big thanks to Josh Howard who was very patient with me and went above and beyond to make sure I got the deal I was looking for on a car I love. Also Big thanks to Josh Howard who was very patient with me and went above and beyond to make sure I got the deal I was looking for on a car I love. Also to Julien Allinder in Finance who answered all of my questions and helped me make sense of the financing process. More

Report | Print

Buying my first car was such a smooth and enjoyable experience thanks to the amazing team. Julian Popa was super friendly and really helpful in guiding me through finding the right car. Caleb answered experience thanks to the amazing team. Julian Popa was super friendly and really helpful in guiding me through finding the right car. Caleb answered all of my questions with a great balance of professionalism and humor, and he even helped me get my insurance set up. Tyler did a great job walking me through the financial side and made everything easy to understand. Everyone I interacted with was welcoming and supportive—it truly made the whole process stress-free! More

Report | Print

Everyone at the dealership was very professional and courteous. Kenny Jones was great during the test drive. Tyler Ratledge and Julien Allinder were great with the closing of the deal. courteous. Kenny Jones was great during the test drive. Tyler Ratledge and Julien Allinder were great with the closing of the deal. More

Report | Print

Michael Dylan Covington was very nice and took the time to explain everything my 2025 corolla hatchback had. He never acted pushy and made me feel like he would take as much time as needed. Mike Coving to explain everything my 2025 corolla hatchback had. He never acted pushy and made me feel like he would take as much time as needed. Mike Covington was also very helpful as well as Tyler Ratlidge. More

Report | Print

Very friendly staff and service is excellent. They advised an approximate time to take for the service and usually completed earlier. The dealership is top notch and and the sales staff will wo They advised an approximate time to take for the service and usually completed earlier. The dealership is top notch and and the sales staff will work hard to fit a vehicle within your budget. I would highly recommend this dealership to anyone looking for a vehicle. More

Report | Print

Tyler helped tremendously in making our purchase of our new Rav 4 seamless. He was attentive to our needs and desires in a new vehicle. He worked very well with us in trading in our much loved, 2005 To new Rav 4 seamless. He was attentive to our needs and desires in a new vehicle. He worked very well with us in trading in our much loved, 2005 Toyota Highlander. Thank you to all for helping us with the purchase of our new Rav 4, that I know we will enjoy and love driving for years to come! Pat and Don Lanza More

Report | Print

I have purchased many vehicles from this dealership and will continue due to their exceptional customer service and their second to none service department. If anyone is shopping for a vehicle, this is th will continue due to their exceptional customer service and their second to none service department. If anyone is shopping for a vehicle, this is the place to go! More

Report | Print