Tyler Neal
Tyler Neal at Lithia Ford Lincoln of Boise
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Tyler Neal

Service Advisor

Lithia Ford Lincoln of Boise

8853 West Fairview Ave
Boise, ID 83704

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4.8
753 Reviews

Dealership Experience

8 yrs, 6 mos

Industry Experience

8 yrs, 6 mos

4.8

753 Reviews

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753 Reviews of Tyler Neal

December 21, 2024

Dealership Rating
Employee Rating

They were helpful and very kind. My car was making a horrible noise and they took care of me very quickly More

by JIM.SALAZAR
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2024

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For the 2nd time : excellent perserverence in meshing our schedules so we could actually get it done. And quick action to do it. Nuff said. More

by CUSS83709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

December 19, 2024

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Tyler was a great service advisor and made sure my truck was repaired correctly even though there was trouble disguising the issue the first time he was great at communicating and giving me update by phone More

by 1LUVCOLLINS
Service Price Transparency
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Recommend Dealer
Yes
Dec 20, 2024

Lithia Ford Lincoln of Boise responded

Thanks for sharing your thoughts about your experience with Tyler here at Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

December 16, 2024

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The persistence of the technician was the reason this recall was completed. Many thanks for his taking the time to contact and complete the service. More

by CUSS83709
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

December 14, 2024

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Tyler is always on point. Gets me back on the road quickly and keeps me updated More

by ERIK1031
Service Price Transparency
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Recommend Dealer
Yes
Dec 15, 2024

Lithia Ford Lincoln of Boise responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Erik, and look forward to your next visit. Best Regards, Jim Sterk General Manager

December 09, 2024

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I was charged $800 for a parasitic draw test and a battery replacement. My alternator was overcharging my battery and they wanted to replace it when it was under warranty. I had it replaced and cars r More

by dariannab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sara Curry

Dec 12, 2024

Lithia Ford Lincoln of Boise responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Jim Sterk General Manager

December 07, 2024

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Tyler was smiling and had a very good attitude, and was very helpful Thank you More

by SUSANLEE1268
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Logan Bird, Brian Sucher

Dec 09, 2024

Lithia Ford Lincoln of Boise responded

Thanks for sharing your thoughts about your experience with Tyler here at Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

December 07, 2024

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Employee Rating

The staff was responsive, thorough, efficient, friendly, and fast - even during the holiday season! Made communication easy and I knew my vehicle was well taken care of. More

by Kcatonn
Service Price Transparency
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Recommend Dealer
Yes
Dec 09, 2024

Lithia Ford Lincoln of Boise responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Jim Sterk General Manager

December 07, 2024

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They came to my house and fixed my f150 in my drive way. Great service! More

by johnsielaff33
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Allen Oltman

Dec 09, 2024

Lithia Ford Lincoln of Boise responded

Thank you, John, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Jim Sterk General Manager

December 04, 2024

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It good service and the treatment was wonderful I was satisfied and hopefully the same next time More

by ECADSADI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 05, 2024

Lithia Ford Lincoln of Boise responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Ford Lincoln of Boise to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Jim Sterk General Manager

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