Tyler Lein
Tyler Lein at Volkswagen of Ocala
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Tyler Lein

Service Advisor

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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4.5
31 Reviews
4.5

31 Reviews

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31 Reviews of Tyler Lein

September 13, 2024

Dealership Rating
Employee Rating

Since we arrived they treated us very well. They gave us water, coffee, food, they made me and my husband feel very good. Carlos gave us an excellent price and I got my car. We left happy. If y More

by ChaconFlores
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Volkswagen of Ocala responded

Thank you for your wonderful review! We’re so glad to hear that you and your husband felt well taken care of during your visit. It’s great to know that Carlos provided you with an excellent price and contributed to your happy experience. Your recommendation means the world to us, and we truly appreciate the review! We look forward to seeing you again soon. Enjoy your new car!

September 13, 2024

Dealership Rating
Employee Rating

Hands down a great experience Shawn and TJ made sure that every step to buying our new SUV was easy! Took their time to make sure we were satisfied in the vehicle and the purchasing process! Definitely would More

by Brittnie Werstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Girton

Sep 23, 2024

Volkswagen of Ocala responded

Thank you so much for your amazing review! We’re thrilled to hear that Shawn and TJ provided you with a seamless experience while purchasing your new SUV. It’s wonderful to know they took the time to ensure your satisfaction every step of the way. We truly appreciate your recommendation and look forward to welcoming you back in the future! Enjoy your new Volkswagen!

August 27, 2024

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Employee Rating

Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% More

by Dagoberto Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Volkswagen of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear you’re so satisfied with the work. If you need anything else or have more feedback, don’t hesitate to reach out. Thanks again for your support!

August 21, 2024

Dealership Rating
Employee Rating

Courteous, friendly and professional service. Had the previously purchased Auto Butler reapplication. There was some white spotting on top and sides of the car but overall a positive experience o More

by marcafennimore
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker-Service Manager

Aug 21, 2024

Volkswagen of Ocala responded

Thank you for your feedback! We apologize for the white spotting issue with the Auto Butler reapplication and appreciate you bringing it to our attention. Please reach out to us directly so we can address this concern and ensure you’re completely satisfied. We look forward to the opportunity to make things right and to serve you again in the future!

August 16, 2024

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Employee Rating

Great service department. I went in for a service and they thoroughly looked over my vehicle and found a safety issue that need to be addressed. Thanks for the great work! More

by mm7ocala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department and that we were able to address the safety issue. Your safety is our top priority, and we're glad we could help. If you need anything else in the future, please don't hesitate to reach out. Safe driving!

August 15, 2024

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Employee Rating

They did a very good job and were very helpful , the service writer went above and beyond to help me More

by bowtie120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our service writer went above and beyond to assist you. We strive to provide exceptional service and it's wonderful to know we met your expectations. If you need anything else or have further questions, don’t hesitate to reach out. Thanks again for your support!

August 05, 2024

Dealership Rating
Employee Rating

Volkswagen of Ocala always goes above and beyond! Great staff and great service. Wouldn't go anywhere else ! More

by 12345ASDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2024

Volkswagen of Ocala responded

Thank you for your fantastic review! We’re delighted to hear that our staff and service have consistently exceeded your expectations. It’s wonderful to know you’re so satisfied with your experience at Volkswagen of Ocala. We look forward to continuing to serve you and appreciate your loyalty!

July 26, 2024

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Employee Rating

Took car in because it wouldn’t crank when engine was warm. Dealership had car for two weeks. Claimed they couldn’t get car to replicate the problem they said “we are chasing a ghost”. Was also told More

by Ms. Disappointed
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 30, 2024

Volkswagen of Ocala responded

Thank you for sharing your experience with us, we sincerely appologize for the communication issues and being unable recreate your concerns. We’ve reached out to you directly to discuss the issues you encountered and to ensure we address all of your concerns thoroughly. We value your feedback and are committed to improving our communication and service. Please feel free to contact us if you have any additional questions or need further assistance.

July 23, 2024

Dealership Rating
Employee Rating

The staff is very efficient and courteous, even when they are really busy. I love the wash the car anytime perk. More

by susanwinchel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fez Fuentes

Jul 24, 2024

Volkswagen of Ocala responded

Thank you so much for your positive feedback! We're thrilled that you had a great experience with our team. We're glad you appreciate our car wash perk—it's our pleasure to provide that extra touch of care for your vehicle. If there's anything else we can do to enhance your visits please don't hesitate to reach out. We look forward to welcoming you back again soon!

July 21, 2024

Dealership Rating
Employee Rating

Great salesman the best time ever very helpful had a good time buying A car More

by Rusty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Shawn Girton

Jul 22, 2024

Volkswagen of Ocala responded

Thank you so much for your wonderful review! We're delighted to hear that you had the best time ever with our team and that your car-buying experience was enjoyable and helpful. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. Thank you again for choosing us, and we look forward to serving you for many miles to come!

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