Tyler J. Leopizzo

I’ve had a very frustrating experience with the service department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was s department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was still charged for repairs that I never authorized. To make matters worse, these repairs did absolutely nothing to fix the original problem. Even more concerning, they attempted to charge me for a repair that was supposed to be covered under warranty — which is not only unethical but also illegal. When I questioned the charges, I received vague responses and no real explanation. I ultimately had to file an official complaint with the Department of Motor Vehicles just to get a refund for the unauthorized charges. I was told by the DMV agent he would be investigating my complaint and fining Executive Jeep for their unethical practices. This entire experience was a complete waste of time and money. There was a total lack of transparency, accountability, and basic customer service. Based on my experience, I strongly recommend avoiding the Executive Jeep service department. More

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Executive Jeep continues to be an excellent dealership, in large part, due to their service. Their service advisors, like Tyler L, are courteous, knowledgeable, detail oriented, and look to resolve service in large part, due to their service. Their service advisors, like Tyler L, are courteous, knowledgeable, detail oriented, and look to resolve service issues at a fair price. This is one of the chief reasons why we trust the Executive brand. More

by fjb07 Verified Customer Verified Customer

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Very please with service I received and presentation from service personnel. The video was very helpful. service personnel. The video was very helpful. More

by shellshell598 Verified Customer Verified Customer

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Great communication very knowledgeable service center is a great place to do business excellent service a great place to do business excellent service More

by CASEP Verified Customer Verified Customer

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Great service at the dealer. No problem after I pick up my car at the dealer No problem after I pick up my car at the dealer More

by CORIANO_RAMON Verified Customer Verified Customer

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At first they pay attention, but then they become completely indifferent. No answers, long delays. completely indifferent. No answers, long delays. More

by Clarice/janette Verified Customer Verified Customer

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Tyler was great and knowledgeable. Customer service was above and beyond expected. Will go back Customer service was above and beyond expected. Will go back More

by laur_disanto Verified Customer Verified Customer

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Very attentive and kept me posted on the progress at all times Easy to schedule the service via the website times Easy to schedule the service via the website More

by PalaiaPatricia Verified Customer Verified Customer

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This is the 3rd survey that I’m receiving for the same service. I had a great experience. service. I had a great experience. More

by WMTAURUS510 Verified Customer Verified Customer

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They were very kind and professional and prompt in the assessment and keeping me informed about what was going on. assessment and keeping me informed about what was going on. More

by gsrohleder Verified Customer Verified Customer

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