Tyler Horn

Been dealing with them for 5 weeks. 4 of them waiting for them to fix vehicle i bought and Never took possession of. Twice they said it had to be taken to the ford dealership cause they 4 of them waiting for them to fix vehicle i bought and Never took possession of. Twice they said it had to be taken to the ford dealership cause they didnt know how to trouble-shoot and fix s ford. Into the 5th week they said something else was wrong with the 2013 F-150 and it would take 2 or 3 days for Ford to get part in then a few days for the Ford dealership to get to it. Thats when i said no more cancel my contract and please return my down payment. Management said, after trying to convince me it would only be a few days and the truck will be as good as a new truck, that i didnt need to sign anything even though truck funded, $8,800.00 cashed and first payment made. They did assure me the corporate office will process asap. It would take just 3 or 4 days to process at corporate then sent to Clay cooley hyundai of dallas. I chose to have the check delivered by courier to clay cooley hyundai of dallas which they said was an option. This started Friday afternoon the 25 of july. It is now Wednesday the 30th of july. After speaking to two different sales managers from two different local clay cooley dealerships i was told it is a family business and there is NOT a Corporate office and all i had to do was sign a contract cancellation form while they print out the check the same day at the clay cooley hyundai of dallas. This is not just one person but from the sales team to service department to sales managerS even finance. Everybody says its someone elses job. I left several messages Never received a call back or they left me on hold for 15 to 17 minutes before giving up on the clay cooley hyundai of dallas and hanging up. If i were buying what do you think the clay cooley hyundai of dallas would have done? Courtney Harris, my salesman was put in a difficult position having to take my calls and returning some calls while trying to sell on the sales floor with No support from his clay cooley hyundai of dallas sales managers. Here is a copy of other reviews. Wow! What a pattern Negative Reviews Highlight: Deceptive Sales Practices: Some reviewers accuse the dealership of trying to sell vehicles with hidden issues, overcharging for vehicles, and undervaluing trade-ins. High-Pressure Sales Tactics: Several reviewers mention aggressive sales tactics and pressure to purchase additional products or financing. Poor Quality of Vehicles/Repairs: Some reviews mention problems with the condition of vehicles sold or the quality of repairs. Unsatisfactory Customer Service: Some reviewers were unhappy with the dealership's response to their complaints or requests. Overall: Clay Cooley Hyundai has a mixed reputation. While some customers have had positive experiences, others have reported serious issues with the dealership's sales and service practices. It's important to carefully research and consider all available reviews before making a decision about purchasing or servicing a vehicle at this dealership, according to customer reviews. More

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I wanted to get a used vehicle so I applied online through the website. After a couple of minutes, I did not get a call. So I called the number on the website and spoke with Elexus. She said that the through the website. After a couple of minutes, I did not get a call. So I called the number on the website and spoke with Elexus. She said that the call was monitored so she will call me back on her personal phone to get my information since they do not use the credit application online company anymore. After providing my information, she said she will call me back. After 15 minutes, she asked if I had any credit and needed a co-signer. I told her that I have purchased cars in the past and my credit report is not new. FYI, a few minutes later my TransUnion was pulled via notification from credit karma. She said that she was going to check back with her manager and call me back. I have not received a call back yet. This was a very poor customer service experience. More

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Service is always great at Clay Cooley Hyundai! I really appreciate the great personalities there! I really appreciate the great personalities there! More

by pnherrera Verified Customer Verified Customer

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Good service g g g f f f f f. F f f fg g F f f fg g More

by solowayadam Verified Customer Verified Customer

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I never get cheated. I get treated like family. Honest and trustworthy. Great mechanics. Wonderful experience. Great cars. Great hospitality. I get treated like family. Honest and trustworthy. Great mechanics. Wonderful experience. Great cars. Great hospitality. More

by luzloya1 Verified Customer Verified Customer

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Everything was fast and quick not a long wait thank you for your service I will see you again when it’s time to service my vehicle thank you Letitia Simmons for your service I will see you again when it’s time to service my vehicle thank you Letitia Simmons More

by llsimmons29 Verified Customer Verified Customer

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My service experience has been subpar. Drop my vehicle for repairs haven't heard any updates. I had to pay for a rental because the dealership only has 5 loaner cars. Can't call in today a Drop my vehicle for repairs haven't heard any updates. I had to pay for a rental because the dealership only has 5 loaner cars. Can't call in today all the phones lines are not working. Website is not updated to reflect. Today is 7-22-24. I dropped my vehicle 7-18- 24. More

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Good customer service. Would definitely be going back. They offer snacks and TV. Very comfortable and fasr Would definitely be going back. They offer snacks and TV. Very comfortable and fasr More

by richard.mclaughlin16 Verified Customer Verified Customer

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Low pressure. Very friendly. Went out of his way to hold a very popular vehicle. He personally drove us to a gas station to fill up the newly purchased car. All ar Very friendly. Went out of his way to hold a very popular vehicle. He personally drove us to a gas station to fill up the newly purchased car. All around enjoyable car buying experience. More

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