Tyler Holtzman

I came to the dealership about three months ago with the intention of leasing a new GMC Terrain. I explained to the salesman what I wanted. In particular, I I who told him we could put running boards on t intention of leasing a new GMC Terrain. I explained to the salesman what I wanted. In particular, I I who told him we could put running boards on the vehicle. Great. The salesman asked me to give him two hours to do his homework and he would call me. I didn't realize two hours meant TWO MONTHS. Yes he called back two months later. Frustrated, angered, upset, understatements. This would have been the four vehicle I would have leased from organization. Instead, I figured you didn't want/need my business, I had running boards put on the vehicle I was leasing and in October I bought it outright. Your parts team wanted to charge me $950 for the running boards, this did not include installation. I found a place that put on the best running boards you could buy, they are guaranteed for life and it cost me $825 total. This dealership went from a five to a two with me. The sad part is three of my family members have bought the same vehicle I have because of my belief in Henry Brown. This is no longer the case. More

by FSANDUCCI1 Verified Customer Verified Customer

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Thank you Tyler and Henry Brown, I had a great experience. I'm enjoying my truck. experience. I'm enjoying my truck. More

by XAVIER_X11 Verified Customer Verified Customer

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Tyler has been very patient and did not pressure me which ensured that I came back to purchase this vehicle 2 months later. Once there he knew what I wanted and I bought the first GMC Terrain Denali. Car is ensured that I came back to purchase this vehicle 2 months later. Once there he knew what I wanted and I bought the first GMC Terrain Denali. Car is fabulous. So happy. More

by ASTRINGHAM69 Verified Customer Verified Customer

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He is very friendly. Listened to our needs and answered our questions. No pressure from him and didn’t try to upsell as he knew our needs. When we came to a roadblock, he Listened to our needs and answered our questions. No pressure from him and didn’t try to upsell as he knew our needs. When we came to a roadblock, he was helpful & even called his manager to help us, who was just as helpful. When we came back to pick up truck from installations, he recognized us & helped to remove our blocked in truck. He is a valuable person for Henry Brown. More

by MONTOYA.LAWRENCE Verified Customer Verified Customer

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