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Tyler Erhardt
Tyler Erhardt at Sport Mazda North

Tyler Erhardt | Page 17

Service Consultant

Sport Mazda North

400 N US Hwy 17 92
Longwood, FL 32750

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4.8
209 Reviews

Dealership Experience

6 yrs, 2 mos

4.8

209 Reviews

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209 Reviews of Tyler Erhardt

March 27, 2024

Dealership Rating
Employee Rating

Great customer service and Management. Took care of my cars every need and more. Will be buying a new car there soon! More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Balula, Dan Parker, Ryan Parker

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Mar 29, 2024

Sport Mazda North responded

Hello Hal, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2024

Dealership Rating
Employee Rating

I will never go to this dealers service department again unless it is unavoidable. They are very unprofessional to say the least. Mealey family owns this dealer and many others which I will avoid as well. S More

by re.knowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Navas , Carlos Balula, Jay Diaz

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Mar 26, 2024

Sport Mazda North responded

Hello. This is Jay Mealey and I own Sport Mazda North. I appreciate your feedback but I would like to have some more details as to what led to your review. I would be happy to help you resolve any issues you have. Please reach out to me directly at jaymealey@gmail.com. Thank You

Apr 08, 2024

re.knowles responded

I responded privately as the owner asked on 3/27/2024 and never got a response from this dealer. I wrote; Good morning, I took my truck (which I purchased from you) in for service because I could not fill it with fuel and left it on a Friday, my Service advisor Jay Diaz told me it would be looked at early the following week which was fine. I texted a few times the next week to check progress and never got a reply then called and was put on perpetual hold. After close to a week, I called and finally got through because I asked to speak to someone in charge and was given to a woman in in the service department who didn't know anything about my repair, I then asked to speak to her supervisor or just someone who could tell me what was going on. I was transferred again to a Ms. Garcia who also could not give me any information then told me Jay Diaz was checking on my repair and I would definitely hear from him that same day, I never got a call, probably because Jay was promoted and was no longer at that dealership (I found out later) So either she didn't know or care to find out or she just lied. I was understandably upset at this point. She absolutely escalated the situation instead of handling a situation clearly created by your service department. I called midday the next day and Ms. Garcia answered, when I asked about my repair, she told me "I already told you it was ready" with an attitude but still could not tell me how much it was, what was repaired or whether it was warranty or not. Normally by that time I would have heard about my repair along with a video of what was done and told when I could pick it up. If I hadn't called, I would not have known when it was ready, and this woman acted like it was my fault. She raised her voice to talk over me to the point that people in my office could hear her. I finally came to pick it up the following Saturday, paid $470 for the repair and drove to a gas station and tried to fuel the truck, but I could not. They had not fixed the problem and immediately drove back to the shop where Carlos (service manager) got involved, was very nice and offered me a loaner while they repaired the vehicle. Finally, someone that acted like they cared that I was a customer. Jay, put yourself in my shoes, when Jay Diaz left, he left my repair and who knows what else and ran without any regard for your customers. By the way Jay also lied to me in previous repair where I asked for a transmission oil & filter change which he told me they would do but when I got the video from the tech, he said he sucked the oil out and refilled and did not change the filter. Pretty sure Jay charged me $390 for that "repair" and when I called him on it he said it isn't recommended on a 90+ thousand-mile vehicle which I understand but don't lie to me and overcharge me. Totally unethical. That is why I will not spend money with your dealerships again. I look forward to your response. Russ Knowles

March 07, 2024

Dealership Rating
Employee Rating

this is a great dealership from the buying experience to the service department, and the fact that they sell awesome vehicles doesn't hurt either More

by jay.cole4223
Recommend Dealer
Yes

Other Employees Tagged: Ray Navas, Jujuan Reilly , Jay Diaz, Isander Plaza

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Mar 10, 2024

Sport Mazda North responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

January 02, 2024

Dealership Rating
Employee Rating

I never have any issues when I come to get my car serviced. I have been dealing with this dealership for over 5 years now. More

by AngSmith36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 04, 2024

Sport Mazda North responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

January 02, 2024

Dealership Rating
Employee Rating

Very good the service fast nice goof job mechanic Efctive place clear big beatiful excellbet More

by THIAGO2235375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Celso, Ray Navas, Jujuan Reilly , Carlos Balula, Jay Diaz, Isander Plaza

Print
Jan 04, 2024

Sport Mazda North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 28, 2023

Dealership Rating
Employee Rating

Really a great experience if you have to have your car worked on. I was kept updated while the car was being serviced. Could not have been any easier. Kudo's to Tyler. More

by PHODGES646
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Print
Dec 30, 2023

Sport Mazda North responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2023

Dealership Rating
Employee Rating

Great customer services! Thank you Xavier Beth Campbell, thank you as well. Keep up the great work Mark David Not sure who is who?? Fast talking did not register wit More

by SLAYSILVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Fant, Brian Celso, Bud Daley, Ray Navas, Jujuan Reilly , Carlos Balula, Jay Diaz, Xavier Pena, Isander Plaza, Service depth, really needs to be more welcoming. Simple smile goes a long way. This is for all that sees a potential buyer/customer that possess by.

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Dec 23, 2023

Sport Mazda North responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 08, 2023

Dealership Rating
Employee Rating

My recent experience at mazda dealer was good. there was just one minor problem but it was resolved by Beth Campbell.the car wash comes with maintenance. but the job was done so poor so I had call More

by pkplata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 09, 2023

Sport Mazda North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sport Mazda North. Please don't hesitate to reach out to us if there's anything more we can do!

November 29, 2023

Dealership Rating
Employee Rating

Tyler was very nice but seemed to lacking the the experience of a senior service advisor. I was assigned to Tyler because my regular advisor was on PTO and I needed my car to be looked at. His lack o More

by COLLEENLA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Diaz

Print
Dec 01, 2023

Sport Mazda North responded

Hi, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (407) 734-2953.

November 25, 2023

Dealership Rating
Employee Rating

N/a Was a drop off. Did not stay at the sport Mazda north to wait for my car More

by arl.dc
Recommend Dealer
Yes

Other Employees Tagged: Tyler Erhardt

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Nov 25, 2023

arl.dc responded

Dropped the car off around 10:30 and it was ready around 1pm. Tyler sent me the video of their recommendations for next service. Very helpful to plan for future maintenance

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