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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury

Tyler Duncan

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
68 Reviews
5.0

68 Reviews

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68 Reviews of Tyler Duncan

July 24, 2025

Dealership Rating
Employee Rating

Another good overall experience with Shottenkirk Ford Service Department. Service Rep Tyler was very good, and Matt too. More

by gatewoodjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Jul 25, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 18, 2025

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Employee Rating

They are a personable and professional group. They bend over backwards to make every experience a positive one. We will be doing all our car business with them.😎 More

by joseph.boll.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Melissa Cates, Matthew Roth, Eric Smalley, Matt Jewett , Matt Roth

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Jul 23, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

July 01, 2025

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Great Service Center, keep me informed on all the services and repairs performed in a timely manner. More

by Russell.bauman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Denise Bone

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Jul 06, 2025

Shottenkirk Ford Granbury responded

Russell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 21, 2025

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Employee Rating

Everyone there is so nice and friendly. They go out of their way to make sure you are taken care of. More

by freeamanda96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Jun 28, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury !

June 17, 2025

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Employee Rating

The service is outstanding and Tyler was very helpful with getting my oil changed today More

by audreysharp2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 12, 2025

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Employee Rating

I am 100% satisfied with the service and sales. There is an issue with the key fob not only did they fix it, but they came out and picked my vehicle up and delivered it back to my address. It is di More

by Deppars
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Brian Curtis

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Jun 13, 2025

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 09, 2025

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Employee Rating

Great Customer Service from Tyler and Team! Valet service was perfect and so very easy! More

by Jcd21963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Eric Smalley, Matt Jewett

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Jun 10, 2025

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 02, 2025

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Employee Rating

Fast,friendly service and staff. I was abe to get right in. My wait time was thirty minutes or so. The service lounge was comfortable and clean. More

by armyjumper21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 28, 2025

Dealership Rating
Employee Rating

Service department was very friendly and there was a very short wait time. They also vacuumed and washed my vehicle. I will return for all service work on my vehicle. More

by Kshell7911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Jun 03, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 13, 2024

Dealership Rating
Employee Rating

They were really kind, and very upward, I was asking questions during the process and they explain it to me without getting bother. Very kind people and good team as well. More

by sauronicolas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Brandon Holtzinger, Randy Lancaster, Katie Marler , Tom Dyer

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Nov 14, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

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