Tyler Day | Page 5

My Second One, Great Experience Again Our Salesman was Tyler Day. He was fantastic. I had a 2014 Toyota 4Runner Trail Lease and I was about 32 months in on a 48 month lease. I was ready fo Our Salesman was Tyler Day. He was fantastic. I had a 2014 Toyota 4Runner Trail Lease and I was about 32 months in on a 48 month lease. I was ready for a new vehicle. I work crazy hours and knew I wouldn't have the time for a traditional sale. Meaning, I wanted to spend as little time as possible at the dealership. They are on the west side of town, I work downtown, but I live in the northeast, in Harford County. It's over an hour drive to my house. Tyler had no issues with all my requests. I knew exactly what I wanted. An Inferno Toyota Tacoma Sport with the Premium & Tech Package, with the Long Bed. Apparently this is a very sought after model and there were only three in the region. I now own one of them. Well, will own eventually. LOL. I ran these guys through the wringer. We must have emailed each other like 50 times. At one point Bobby, one of the managers stepped in to make sure everything was going as planned and that we were happy. Tyler was great though throughout the whole process. He was very diligent and professional the entire time. All in all the wife and I feel the process was very smooth and for a huge holiday sales event felt like our time there was spent well. We got to know Tyler a little, and his dad, and Vince the finance guy and I had a lot in common. This is our second Toyota from Heritage and I am sure it won't be the last. Rob More

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Ecstatic with our New 2017 Highlander Limited It is with great pleasure that i share my wife and i experience at Heritage Toyota Catonsville. When we first went to buy our first Toyota Highlander It is with great pleasure that i share my wife and i experience at Heritage Toyota Catonsville. When we first went to buy our first Toyota Highlander in 2015. It was then we meet David Day, He treated us with the utmost of respect, he did not try to sell us anything nor was he puchy, did not talk to much. He listened to what we had to say. He had tree different models and colors and put all other sales on hold until we made up our mind. So after one year i had keep on getting something in my tires. So as we was waiting to have my car service. Toyota was offering a 1500 rebate plus other one time deals. So what would you say if you could get out of your old car for a brand new 2016 for just 20 more per month. After driving the 2016 for two months, i just happened to be looking online and was shocked to find that Toyota had redesigned 2017 Highlander, the front grill looks just like a lexus. Also the 2017 adds several safety features. All of these extras plus we went from the XLE to a LIMITED plus Toyota certified platinum vehicle service agreement. For just 40 more then what we were paying. My special thanks goes to my Heritage Toyota, team. David Day- #1 Sales. Bong Lee, leed Finance Officer, extremely nice, patient knows how to get all of what you need, for a price that you can afford. When you pay for a vehicle you need to have a peace of mind that if something goes wrong then you can rest assure that your problems will be taken care of without any hassle. And that person is my Service Representative Mr. Chuck McMurray. More

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Very good I just want to let everybody know that if you want to buy a car ask for Tyler Day he is a young men but with a wonderful customer service skills I just want to let everybody know that if you want to buy a car ask for Tyler Day he is a young men but with a wonderful customer service skills More

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Great service I had been coming to Russell for 10 years always treated special and i appreciate that. Tyler day is just a great sales person who cares about my need I had been coming to Russell for 10 years always treated special and i appreciate that. Tyler day is just a great sales person who cares about my needs and do his best in pleasing me. More

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Top Toyota Salespeople and Service Our family has been buying and/or leasing Toyotas and Scions since 2000. Previously, we went from one dealer to another. Toyota cars are terrific, b Our family has been buying and/or leasing Toyotas and Scions since 2000. Previously, we went from one dealer to another. Toyota cars are terrific, but more important is the way a customer is treated and the car is maintained or repaired. David Day, his son Tyler and Russell service are top of the line. More

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A breath of fresh air After having the most terrible experience trying to buy a car, I found Russel Toyota. I walk in and there were nothing but smiling faces and helpful e After having the most terrible experience trying to buy a car, I found Russel Toyota. I walk in and there were nothing but smiling faces and helpful employees. The most helpful was Tyler Day, he was so informative and really knew what he was talking about. Unlike any other car salesman I have ever met he made me feel like I was actually important and took into account everything that I mentioned. He was phenomenal and extremely professional, I would highly recommend him to any costumer coming in. Overall this was an amazing experience. More

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