Tyler Day | Page 4

Exemplary service experience I wanted to thank Alec Breslaw for going well beyond the extra mile to help ease my mind after an incident I had in my new Tacoma this past week. I wanted to thank Alec Breslaw for going well beyond the extra mile to help ease my mind after an incident I had in my new Tacoma this past week. I was driving at night several days ago in the rain, and decided at the last moment to pull into a gas station. I didn't know the road and wasn't seeing it very well apparently. To my very unhappy surprise I felt my truck bouncing over a median in the center of the road as I made the left turn into the station. While the truck seemed to be perfectly alright afterwards, I was upset and worried, and realized I should have it inspected as soon as possible to make sure I didn't mangle something underneath. (Spoiler: the truck really was fine. Chalking it up it's tough design!) So anyway, the next day I reached out to Tyler Day (my sales person) and asked if he could help get my truck in for inspection asap. He assured me he would. What I didn't expect however was for Alec in Service to reach out to me at the end of his long day (it was after 8pm!) to make sure my appointment was set. Talk about dedication! I was extremely impressed. He really deserves to be commended for that. The next morning I had the truck in the service bay, thanks to Alec. My peace of mind was immediately restored, and I was not charged a dime for the courtesy. I have met nothing but great people at Heritage in Catonsville, and I felt they gave me a really great deal on my purchase as well. I just want to give credit where it's due. Thank you Alec, thank you Heritage. More

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Excellent new purchase experience working with Tyler Day Recently went shopping for a Tacoma. Worked with Tyler. He certainly went all out in working for my business. Very nice guy, knowledgeable. and hard w Recently went shopping for a Tacoma. Worked with Tyler. He certainly went all out in working for my business. Very nice guy, knowledgeable. and hard working. I really felt at ease throughout the process. The negotiation was low stress. Had a similar pleasant experience with Eric, the business manager. I'd recommend this dealer and these folks. More

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Great Overall Experience I would highly recommend this dealership and especially Tyler. He was patient and answered all of my questions. He went over and beyond every step o I would highly recommend this dealership and especially Tyler. He was patient and answered all of my questions. He went over and beyond every step of the way. I really appreciated how much time he spent helping me find the truck I wanted with every option I wanted. Overall a truly pleasant car buying experience. Thank you Tyler. More

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Sales and Finance made buying my car easy Sales (Tyler) and Finance (Eric) was excellent. Highly recommend purchasing a car at this dealership. Everyone knows their products and speaks very Sales (Tyler) and Finance (Eric) was excellent. Highly recommend purchasing a car at this dealership. Everyone knows their products and speaks very professionally. I will be returning to service my vehicle. More

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Excellent service Great experience buying my new car. Tyler Day was a great salesman in presenting all the information concerning the car we got. The whole process went Great experience buying my new car. Tyler Day was a great salesman in presenting all the information concerning the car we got. The whole process went very well. Tyler was determined t get us a good deal. He went above and beyond he also provided excellent customer service and advice to my wife and I , and we born greatly appreciated it. Thank you again Tyler. .... More

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Our Sixth Toyota While living in MD we bought, leased, and had our cars serviced at Heritage Toyota. In all, it was five cars while living in MD and after moving to FL While living in MD we bought, leased, and had our cars serviced at Heritage Toyota. In all, it was five cars while living in MD and after moving to FL I still drove back to MD to work with David and lease our sixth. All the required information to get the process going was done via phone, email, and text. When I got to the dealership all I had to do was sign the paperwork and I was in the car headed back to FL. I even just contacted him for help with purchasing my 2014 Trail Teams FJ. Again, David got the process started with the Heritage finance guys and it was a pain-free process. I can't say enough good things about my experiences working with David over the last 15 years but I guarantee when it's time for the next car he will be who I'm contacting again. More

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Robin Yokum & staff are the Best!! I have always appreciated the top notch service i have received from Robin Yokum & the staff at Heritage Toyota of Catonsville service department. I a I have always appreciated the top notch service i have received from Robin Yokum & the staff at Heritage Toyota of Catonsville service department. I also have been pleased with the sales experience with Tyler Day. Everyone truly cares about my complete satisfaction! More

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Great Experience! I recently purchased a new 4Runner from Tyler Day! The experience was excellent and he is very helpful. I would highly recommend him as your next sale I recently purchased a new 4Runner from Tyler Day! The experience was excellent and he is very helpful. I would highly recommend him as your next salesman! Bong Lee in financing was also a big help in finishing the process. Thank you both!! More

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Very good Enjoyable experience my sale rep was very polite knowledgeable and easy to deal with. There was no pressure he worked with me to get the deal I was lo Enjoyable experience my sale rep was very polite knowledgeable and easy to deal with. There was no pressure he worked with me to get the deal I was looking to receive. After the purchase he sat in the car and explained how everything operated. I even returned the next morning and had a couple of questions about certain controls on the dashboard. He showed me how to operate them. He wasn't sure about one thing do he went and had Tyler come out to explain and show how it worked. He took the extra time to make sure I understood. That was very thoughtful. More

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Great experience with Tyler!! Just bought a RAV 4 from Tyler. He was great! Helpful and courteous. Not pushy and really knowledgeable about the cars. Shoppped around at different Just bought a RAV 4 from Tyler. He was great! Helpful and courteous. Not pushy and really knowledgeable about the cars. Shoppped around at different dealers before making the decision to purchase at Heritage. Love the car and the entire experience was a pleasure. I've been servicing my 2004 Highlander at Heritage (Russell) for years and that positive experience brought me back for a new car! More

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