Tyler Akins
Tyler Akins at Shottenkirk Toyota Granbury
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Tyler Akins

Finance Manager

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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3.8
35 Reviews
3.8

35 Reviews

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35 Reviews of Tyler Akins

September 05, 2024

Dealership Rating
Employee Rating

Great experience friendly staff! Have been there 3 times and plan to continue to go back. More

by TRACILYNNDAVIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aidan Adams

Sep 06, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

August 28, 2024

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Employee Rating

The added fees that were non-negotiable are absurd and should be part of the listed price. Paul was amazing. Tyler was frustrated when he couldn’t upsell warranties and seemed to lose interest in my o More

by STEPHM98AGGIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Denman

Aug 29, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

August 17, 2024

Dealership Rating
Employee Rating

Everyone I dealt with was very friendly despite the dealership being very busy. I enjoyed working with Zach and appreciate Hassan working on my trade in value before I arrived at the dealership. More

by LORRAINE.TROYER
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Hassan Tutson, Zachary Hartmann

Aug 19, 2024

Shottenkirk Toyota Granbury responded

LORRAINE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 16, 2024

Dealership Rating
Employee Rating

Zach did an awesome job getting the price I wanted for my new toyota camry ! Just one problem was told that new floor mats come with it but in the end they did not ! More

by texasfirentx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Hartmann

Aug 17, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

November 15, 2023

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Employee Rating

The process was fantastic, had to make the salesman go back more then he should, I understand negotiating is part of the process, but when someone says the payment they’re willing to pay, don’t come back More

by FTWTX82
Recommend Dealer
Yes

Other Employees Tagged: Garland Robinson, Tyronne Wells

Nov 16, 2023

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

October 29, 2023

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Employee Rating

Be sure you are prepared and know what you are doing. They will take advantage of you otherwise. It was our fault, elderly, retired, unsure, and 10 plus years since we purchased a vehicle. They are a More

by ALICIA.ALLEN1859
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Schwerdt Jr. , Juan Espinoza

Oct 31, 2023

Shottenkirk Toyota Granbury responded

ALICIA.ALLEN1859, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

Nov 01, 2023

ALICIA.ALLEN1859 responded

I called and although I was told that I could pay the car off in a week, they now tell me it will take the whole month and I will owe about $200 extra on top of the payment. I spoke to Jason, and no one is taking responsibility for having taking advantage of us.

September 22, 2023

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Employee Rating

Alexus did a good job of presenting the car, and its features and communicating what the dealership was offering. More

by JGD53
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alexus

Oct 03, 2023

Shottenkirk Toyota Granbury responded

hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

August 25, 2023

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Employee Rating

Our experience was great Tyrone is a kind and professional man that is aiming to make your dreams come true. More

by bodielee5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Moore, Garland Robinson, Tyronne Wells , Nick Castro, Juan

Aug 27, 2023

Shottenkirk Toyota Granbury responded

bodielee5, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

August 03, 2023

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Employee Rating

Great service was in and out and a lot of friendly people, thanks for all your help More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 28, 2023

Dealership Rating
Employee Rating

Nice people gave me great deal on my trade in when I had paperwork issues called took care of it well update. Once I get my paperwork back nightmare was charged over $7500 for gap and extended warranty when More

by MOTOCROSSED27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 29, 2023

MOTOCROSSED27 responded

So I found out today that on my truck I traded in I had something called shotenkirk customer care for $2000 that I didn’t ask for wasn’t explain to about or even know I had so now I’m trying to figure out if I can get my money back on that then I was told that a warranty was only going to cost me $17 a month and then I found out that they upped charge me over $7500 for gap and a extended warranty and the salesman promised me that it was only gonna cost $17 a month or the finance manager. I called the company that financed the Jeep and was told how much that 7500 dollars cost me I’m beyond mad I also was told when I bought my Tacoma that if I didn’t buy the gap insurance that the bank wouldn’t finance me and so we needed the truck so I said OK that’s fine so we got the truck. I called the bank to verify everything and I asked them why they would say that they said that was a total lie so I was lied to about that. Also Be careful when you sign your contacts on these don’t be stupid like me and just sign because you’re excited read the fine print because I’ve been screwed three different times now I didn’t even realize I had customer care on my other vehicle. They didn’t even tell me about it and I paid over $100 to get a new key made. Apparently that also was included which nobody told me about im so stupid. Sometimes I need to start reading contracts better be aware. I would not ever ever purchase a vehicle from these people again.

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