Troy Lockett

Disappointing Experience at Route 46 Auto & Route 46 Nissan I had a very disappointing experience with Route 46 Auto and Route 46 Nissan. I strongly advise anyone considering a visit think 1000 times be Nissan I had a very disappointing experience with Route 46 Auto and Route 46 Nissan. I strongly advise anyone considering a visit think 1000 times before doing so. Before scheduling my appointment, I made it explicitly clear that I wanted full transparency regarding all charges. I was assured multiple times that the only fees involved would be sales tax, DMV, and documentation fees--nothing more. Since the dealership is 60 miles from my home, I wanted to avoid wasting my time and that of my family. However, after the test drive, the salesperson unexpectedly added a $4,000 certification fee, claiming it was mandatory. This was never mentioned during our earlier conversations, despite my direct questions about hidden fees. I did mistake even after reading so much bad review's I took chance of visiting this dealership & regretting on my decision. If you visit this dealership I can bet you waster your precious time and money. Why wasn't this disclosed upfront? Why mislead potential customers and waste their time? I interacted with three individuals--Troy Lockett, Chris, and Schuyler Miller--during this process, all three are biggest frauds. Based on my experience, I would caution others to be extremely careful when dealing with this dealership. If you value your time and money, I recommend exploring other, more transparent dealerships. Update on this review (07/20/2025) : Stefanie contacted me to ask how my appointment went. She mentioned that the Certification Program, which all three salespeople—Troy Lockett, Chris, and Schuyler Miller—claimed was mandatory for purchasing the car, is actually optional. Stefanie said she confirmed this with one of the managers. She also told me she would send me an email by tomorrow morning with this information and arrange an appointment with another manager so I can proceed with purchasing the 2021 Nissan Sentra SV. Now, I’m waiting to see whether Stefanie is being genuine or if she’s just like the other three who misled me. Review Update (07/21/2025) : Now, these individuals have also begun concealing their identities. The person who gave us the test drive introduced himself as 'Chris,' but we saw Nick as salesman name on quotation sheet, so we believe his name is Nick. Mr. Frank Tackett, was the contact number you provided intended to mislead customers or simply for show? No one ever answers the calls made to that number, even when it's used to report concerns. I received an email from Tiffany confirming that the Certification Program—previously described as mandatory by Nick, Troy, and Schuyler—is in fact optional. This raises a serious concern: why was I led to believe otherwise, resulting in an unnecessary 120-mile round trip and a significant waste of time for me and my family? Additionally, Tiffany provided a revised price estimate for the 2021 Nissan Sentra SV, increasing it from $13,995 to $14,995. I was in regular communication with her on Saturday (07/19/2025) and Sunday (07/20/2025), during which the price was consistently quoted as $13,995. The sudden price hike on Sunday night, followed by a request for me to pay the increased amount, is both disappointing and unprofessional. This experience has left me questioning the integrity of the sales process at Route 46 Auto. I hope this feedback is taken seriously and that steps are taken to ensure transparency and respect for customers moving forward. Tiffany Torres confirmed via email that the certification program was optional and mentioned she would assign a different manager to assist me with the sales process. However, I never received any follow-up from her. Despite multiple attempts to reach out through calls, text messages, and voicemails, I received no response. This lack of communication suggests that she may have been aligned with others who previously provided misleading information. Unfortunately, this experience reflects poorly on Route 46 Autos. They are worst More

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This will be my third purchase from Nissan 46 and each time I have had a great experience. I’ve stuck with my same salesperson, Troy. He has always been honest, straightforward and his sense of humor make time I have had a great experience. I’ve stuck with my same salesperson, Troy. He has always been honest, straightforward and his sense of humor makes it fun to do business with him. If you want the best deal and be in and out quickly with your new vehicle, go see Troy. I believe he is a supervisor because he’s been there so long, either way he has always got me in and out quickly. More

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Troy is an excellent salesperson when we walked in me and wife were interested in the 2021 Nissan Rogue platinum he showed us the vehicle and made us take it out for a test drive I wanted to get the car for wife were interested in the 2021 Nissan Rogue platinum he showed us the vehicle and made us take it out for a test drive I wanted to get the car for the wife as a birthday gift we wanted to trade our 2019 Nissan Pathfinder that we have leased from this dealership this was our 3rd new vehicle from this dealership the sales manager and Troy were trying to help us get into this vehicle but the general manager was definitely not in the mood of selling cars because he was running around screaming and cursing his employees when there are children and customers in the showroom floor that is no way of a General manager treating his employees this man shouldn’t be a manager he should be dealing with his issues out of work don’t bring your problems to work and make everyone’s experience like xxxx because you have a bad day the moral to the story is they lost me as a customer because after I was done dealing with all the xxxxxxxx I went to Toyota universe down the street and bought two new cars a 2021 Toyota Tacoma and a 2021 Toyota Camry don’t waste your time here this General manager is going to drive this dealership to the ground. More

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Great experience ! Great experience dealing with Troy and Route 46 Nissan. They made leasing a new Nissan Altima Platinum easy, informative and very little “bargaining” Great experience dealing with Troy and Route 46 Nissan. They made leasing a new Nissan Altima Platinum easy, informative and very little “bargaining” stress, they respected our budget! Great place to lease a new beautiful car! More

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Owner and management This place is NOT CUSTOMER FRIENDLY, they don’t keep their word and always hit you with hidden fees. Route 46 Nissan shouldn’t even be allowed to sell This place is NOT CUSTOMER FRIENDLY, they don’t keep their word and always hit you with hidden fees. Route 46 Nissan shouldn’t even be allowed to sell NISSAN horrible service as well as management I don’t recommend to this place, RAMSEY NISSAN management is way better then this garbage dealer More

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Worst Car Shopping Experience Troy Lockett was extremely rude. Upon arrival, we were directed to his desk, he didn’t even get out of his chair to greet us. Very unwelcoming. He the Troy Lockett was extremely rude. Upon arrival, we were directed to his desk, he didn’t even get out of his chair to greet us. Very unwelcoming. He then proceeded to belittle us as he spoke to us as if we were imbeciles, to be perfectly honest. He presented himself with a very cocky attitude, as did the sales manager. They repeatedly stated how highly ranked their dealership in terms of sales volume, and even seemed to take pride in how their “sales volume” put other local Nissan dealerships out of business, which I consider to be unprofessional. As a consumer, I don’t care if you’re the #1 or #1,000 ranked Nissan dealer in the country. I’m looking to find the best deal, which I was not offered at Route 46 Nissan. I wound up leasing a vehicle from another Nissan dealership for a monthly payment and down payment that Route 46 Nissan deemed impossible. I was appalled at the way I was treated at Route 46 Nissan, and will never purchase a vehicle from a dealership that employs sales consultants as insulting as Troy Lockett. More

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Rt.46 Nissan We had a very good experience with this dealership and Tom Defelice, was very efficient and helpful to find us a good deal. We would recommend him to We had a very good experience with this dealership and Tom Defelice, was very efficient and helpful to find us a good deal. We would recommend him to our family and friends, Thanks Tom for helping us out. More

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Go see Troy I came in and Troy was patient and explained everything I asked him clearly. He wasn’t pushy and got me the deal I wanted. I recommend Troy to everyon I came in and Troy was patient and explained everything I asked him clearly. He wasn’t pushy and got me the deal I wanted. I recommend Troy to everyone. He is my salesman for now on. More

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Incompetent and rude I traded in my vehicle for another car almost one year ago. I was very happy at the time but the past 6months have been one big nightmare. They did no I traded in my vehicle for another car almost one year ago. I was very happy at the time but the past 6months have been one big nightmare. They did not report returning my car and I have been receiving bills and collections notices stating I owe the company money on a car that I Already RETURNED! I tried to resolve this issue several times to no avail. When I called Nissan 46 and finally got in contact with someone I talked to Troy Lockett who was completely unhelpful. He said "if you want me to go to work for you over a phone call, its not going to happen". How about a paying customer that will never do business with your shady business again. He tried to force me to come in and present evidence that I was being wrongly billed. In this day in age why would he be unable to look up my information on the computer and resolve the issue without wasting more of my time, money, frustration, and effect oby credit. I will never do business with these incompetent people ever again, and do NOT recommend you do either. More

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The Reviews on this site are false. DO NOT I REPEAT DO NOT BUY A CAR FROM THIS DEALERSHIP!! I wish I would have checked the reviews before my husband and I drove to the dealership. The p DO NOT I REPEAT DO NOT BUY A CAR FROM THIS DEALERSHIP!! I wish I would have checked the reviews before my husband and I drove to the dealership. The price quoted online will NOT be the actual price you get once you get to the dealership. They told us that was a customer appreciation price and once we verified that it DID NOT say that on the website they then agreed to honor the online price. It was not until we got a call from our bank with the faxed Purchase Order did we find out they added the cost any way stating now that it was fees for them maintaining the vehicle. My husband and I walked out.... STOP BUYING CARS FROM THIS DEALERSHIP SO THEY CAN GO OUT OF BUSINESS AND BE PENALIZED FOR THEIR SHADY DEALINGS!!! More

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