Troy Hines

“May you live in interesting times. ” Economically speaking, these are nothing short of interesting times, which made finding and purchasing a truck difficult. After not being able to fi ” Economically speaking, these are nothing short of interesting times, which made finding and purchasing a truck difficult. After not being able to find anything in my area, I called Phil Long Ford of Denver and spoke with Troy Hines. I explained to Troy what I was looking for in an F150, and he said he'd look around and get back to me. Frankly, I didn't expect to hear back as I had been told that before by multiple other dealerships that had ultimately ghosted me. Not only did I hear back from Troy, but he kept me in the loop and was honest about the supply problems facing the vehicle market. It took about two weeks, but as soon as he found a truck that matched what I was looking for, he called me. As I live four hours away, he even allowed me to put a deposit on the truck and held onto it until I could work out the logistics to get there. The truck was awesome! Not only was it everything I was looking for; it was better, with more features, and precisely within the price range I was looking for! John Johnson worked tirelessly over the weekend to not only get me approved but also secure a great interest rate at a time they were climbing. I went home the proud owner of a handsome F150. Two weeks after purchasing the vehicle, it came to my attention that I would have to get all lug nuts replaced as they had swollen. I called Troy, and he advocated to upper management on my behalf to have the replacement cost covered. He was successful! Thank you, Troy, Joe, and Phil Long Ford! I know you guys could have sold this truck quickly and to anyone, but you worked with me. Getting into this truck has increased my quality of life immensely, and I am incredibly grateful to you for that! Even when the economic turmoil settles, I will undoubtedly make the hours-long trip to Phil Long Ford to purchase my next vehicle from Troy and Joe! Totally worth it! More

Report | Print

Troy was honest and a pleasure to deal with. He went above and beyond. You don’t find service like this anymore. I must have called 25 or so dealerships and very few were attentive or had the follow thr above and beyond. You don’t find service like this anymore. I must have called 25 or so dealerships and very few were attentive or had the follow through that he did. Thanks Troy, I love my new for transit 350!! Job well done!! Chad Shelton More

Report | Print

honest, knowledgable, friendly, easy to purchase. Doug, Chip, and Troy are amaising. I love my new explorer. No hassles. thank you see you again. sue Chip, and Troy are amaising. I love my new explorer. No hassles. thank you see you again. sue More

Report | Print

Great place to look at Commercial vehicles. Troy is great to work with and it was very easy process. Will buy another commercial service truck here in the future. to work with and it was very easy process. Will buy another commercial service truck here in the future. More

Report | Print