Troy Gregston | Page 3

Let’s get to the point of this review quickly: They talk a big game about customer service, but don’t care if stepping on you makes them money. My journey with Wilsonville Toyota started yesterday afternoo a big game about customer service, but don’t care if stepping on you makes them money. My journey with Wilsonville Toyota started yesterday afternoon (6/29/24). I spotted a beautiful used 4Runner on the lot. Nearing the time of upgrade of my current 4Runner I spent several hours of my Saturday going over numbers and then letting the staff know that I would return on Sunday to let my wife look over the car and finance numbers. We returned on Sunday with the 4Runner VERY much still available. We spent a couple hours going over numbers, but with a very hungry 8 year old we took a break and said we would return in a hour or so to complete our deal. While we were gone another interested party walked in a began the process of potentially purchasing the car. After returning we sat for almost another hour waiting to see if the person was going to actually purchase the vehicle (And they did). While I understand this is a business, but negotiations in good faith were trampled on. Our salesperson, Kaleb, was outstanding, helpful, friendly, communicative, and understanding. I have honestly not had a better experience with a car salesperson in the nearly 20 years I’ve been buying cars. His sales manager, Troy, well that’s another story. He talked down to my wife afterwards, telling her “I guess you learned a lesson.” I spoke with him as well. And… I guess, at least he was honest in our conversation - telling me “Well I have to run a business here and we have lots of people talk about buying a car, but don’t”. and “She drove 2 hours to look at the vehicle.” Um, I drove an hour - 2 days in a row. So, wow - me too! All you had to do was have ANY staff call us, when we had left to feed our kiddo and we would’ve said “yes” or “no” in an instant. Kaleb did call us when he returned from his lunch and we said “yes!!” Immediately. But, apparently his reach out to us was too late. Per conversation after returning we were told since we left the property, we were no longer 1st in line to purchase the car - good to know AFTER the fact. Not be harsh, but to be honest - Troy just didn’t care about doing the right thing. Unfortunately, I won’t get back the 5 hours over 2 days of time (not counting drive time) we invested in negotiating a deal or the feeling like I was betrayed. I would work with Kaleb again in a heartbeat. But honestly, that might be a difficult task if sales manager Troy is walking the floor. Just remember, Troy’s title is ‘sales manager’, not ‘customer service manager.’ Wilsonville Toyota: don’t tell people how much you care about their experience and then pull a move like this. Not a good look. Not at all. More

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My boyfriend and I had the pleasure of working with Cody. He made my first experience of buying a car the best. Such a kind gentleman, and would definitely recommend him to anybody. Not to mention, I am in l He made my first experience of buying a car the best. Such a kind gentleman, and would definitely recommend him to anybody. Not to mention, I am in love with my new car. Thank you, Cody!! More

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I had the most wonderful car buying experience working with Cisco! I got my dream car (a used c7 corvette) for a great price and he was terrific to work with. He showed me all my options in a low-pressure with Cisco! I got my dream car (a used c7 corvette) for a great price and he was terrific to work with. He showed me all my options in a low-pressure way, and helped me make the best choice for me. When we needed to sort out a small cosmetic issue on the rear bumper, Cisco made it super easy and low stress to negotiate a repair. And, Cisco went above and beyond to get it fixed for me quickly and easily. I couldn't be happier with the result and the experience. Thanks so much team Cisco! More

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AJ helped my daughter and I find the perfect car. The process was straightforward. No bull is real here. The cars are priced fair and they answered all our questions. If you want to buy a car witho The process was straightforward. No bull is real here. The cars are priced fair and they answered all our questions. If you want to buy a car without all the sales gimmicks Wilsonville Toyota is your best choice. AJ has the customers needs as top priority. He truly cares about his customers. More

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Luis was great to work with. Very knowledgeable and communicative. My car buying experience really was NO BULL! Very knowledgeable and communicative. My car buying experience really was NO BULL! More

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Wasif and the whole team at Wilsonville Toyota made the process painless. I would recommend Wasif and Wilsonville Toyota to anyone in the market for a new Toyota. process painless. I would recommend Wasif and Wilsonville Toyota to anyone in the market for a new Toyota. More

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Wilsonville Toyota isn't as awesome as they may come across. They will sell you a vehicle with numerous issues. And then when confronted with the issues regarding the vehicle they portray as if they a across. They will sell you a vehicle with numerous issues. And then when confronted with the issues regarding the vehicle they portray as if they are doing everything in order to work out the issues. The worst part is that they will paint this picture as if they are so great and they don't have to help and they are the only dealership that would even entertain vehicle issue after selling. And they will up talk themselves and their business as if you won't be bale to find anththing better! That's some narcissistic personalities if I have ever dealt with it. To add, the lack of communication amongst every lacks when there is an issue. The overseeing manager (Boyce) never gets back to you. Josh the sales manager was a complete waste of time and feeding you a bunch of salesman crap that I the end when had the information checked with another dealership confirmed that all of what he said was a lie! All the way down to Vaugh Allen, the absolute worst salesman to work with. He did not communicate. He evidently showed that he didn't care. That was also seen by another buyer that was working with him as well. If you can avoid Toyota Wilsonville I'd suggest you to do so. If you need proof of conversationa and or transcript messages. Please reach out. I don't want any other buyer or buyers to experience these folks. Good luck! More

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Everyone at the dealership was extremely friendly, communicative and responsive. There was no sales pressure and I appreciated that. communicative and responsive. There was no sales pressure and I appreciated that. More

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Do yourself a favor. Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement in Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement included a "We-Owe". I was promised they were going to facilitate reprogramming the second (Mazda) key with Fiat in order to remove an error code that was present on the dashboard, at the time of the purchase. Months later, they refuse to honor the "We-Owe". See below for a timeline of events. 08/28/23 - Almost a month of repeatedly calling them, before they scheduled an appointment with the service department. 08/30/23 - I dropped the vehicle off at Toyota’s service department. 09/02/23 - After they had my vehicle for a few days, I was informed that Fiat had a 2-month waiting time, and they were going to use a 3rd party locksmith, instead. I was told they needed to order a key from Fiat (1-2 weeks), and I would receive a call when it arrived. No call came. After 2 weeks, I made multiple calls and was repeatedly told that they would call back. Never happened. 10/13/23 - Month and a half later, I finally got an answer that they had received the key a week or 2 prior. They scheduled me an appointment, stating that my vehicle would remain on-site for approximately 24 hours while they had the locksmith come to reprogram the key. 10/20/23 - I dropped it off at about 9:45-9:50am. 10/21/23 - Received a call around noon, the next day. I was told that the locksmith failed to program a new key and remove the error code, claiming Fiat sent them a faulty key. They said they would need to order another key (another 1-2 weeks) and try again. After reviewing the dashcam footage, I discovered that they did not keep my car on-site. Instead, it was driven to a locksmith, in Beaverton, around 10:30am. Footage showed the locksmith spent all of 20 minutes inside my vehicle, finishing by 1:30pm. My vehicle was then left, in a shared plaza's parking lot, overnight. Toyota did not retrieve it until around 10am, the next morning. 2 hours later, I received the phone call. 10/23/23 - I decided to contact Fiat and see about a quote for programming the key, so that I could go directly through them and just ask Toyota to issue a check. Fiat stated there was no 2-month wait, and it could be taken care of immediately. Toyota’s service department then told me to talk with the finance manager. 10/24/23 - The finance manager said he had to discuss with the general manager and would call me back. No call back. 10/26/23 - Found out the finance manager went on vacation. 10/30/23 - Got in touch with the general manager. He refused to issue a check but said he'd cover the cost at Fiat, allowing it to be billed to their account. He said he notified Ron Tonkin Fiat. 11/08/23 - Fiat informed me that no one from Toyota has contacted them. I sent an email to Toyota’s general manager, including Ron Tonkin’s service manager. Toyota responded back with the okay. 11/09/23 - Fiat ordered a replacement key, stating it would take 5-10 days. 11/21/23 - Fiat scheduled a service appointment, stating it would take approximately 1 hour. 11/27/23 - I took my vehicle to the service appointment, at 9am. At approximately 10:15am, I was informed that a new key had been programmed, but the error code was still present. After looking into it for another hour, the following was determined: “RFH MODULE HAS HARD FAULT CODE WILL PROBABLY NEED TO BE REPLACED. IF WE DELETE THE MAZDA KEY IT COULD LOCK THE SYSTEM WHICH MEANS THE MODULE WILL HAVE TO BE REPLACED” Fiat stated that they did not have an RFH module on hand and would need to track one down. 12/06/23 - Fiat informed me that they were not getting a response back from Toyota, giving them the authorization to move forward. I again reached out to Toyota. They refuse to honor the “We-Owe” in our purchase agreement and stopped responding altogether. 12/12/23 - Filed a complaint with Better Business Bureau. 01/09/24 - Matter is now closed but unresolved. More

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Excellent experience! From start to finish, I was treated with respect and courtesy! Highly recommend Wasif and Wilsonville Toyota! From start to finish, I was treated with respect and courtesy! Highly recommend Wasif and Wilsonville Toyota! More

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