Trinity Guzman
Trinity Guzman at Norm Reeves Honda Superstore West Covina
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Trinity Guzman

Service Advisor

Norm Reeves Honda Superstore West Covina

1840 E Garvey Ave S
West Covina, CA 91791

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62 Reviews
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62 Reviews

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62 Reviews of Trinity Guzman

May 01, 2023

Dealership Rating
Employee Rating

Very rude with customers and ESPECIALLY employees. Has his good days but should treat his employees better More

by Nismoz603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Norm Reeves Honda Superstore West Covina responded

Thank you for this feedback for our team, both positive and negative feedback are necessary for growth, and we appreciate you taking the time to share your experience.

July 19, 2021

Dealership Rating
Employee Rating

This review is dedicated to Trinity Guzman! She was very helpful and patient when we spoke on the phone. She guided me through the details of my car AC warranty. Due to the 10 years extension on AC warranty More

by Sammie Huang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Norm Reeves Honda Superstore West Covina responded

We are so pleased to hear you had an excellent experience with Trinity, Sammie! We appreciate the amazing rating and we hope to see you again.

July 19, 2021

Dealership Rating
Employee Rating

I have always worked with Trinity Guzman for last seven years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help! More

by dpnaik6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us this feedback on working with Trinity. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2021

Dealership Rating
Employee Rating

Great experience, the service was quick and thorough. I will definitely come here again if I ever need any kind of service for my car More

by Marvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2021

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback and rating, Marvin. Look forward to working with you again!

June 30, 2021

Dealership Rating
Employee Rating

The service we received was provided in a timely manner. We had a 9:00 a.m. appointment & our CRV was checked in right on time. Trinity was professional In handling our service as she is knowledgeable and c More

by harismendi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2021

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

June 21, 2021

Dealership Rating
Employee Rating

Not only did I buy all my cars from this dealership I get them all serviced here as well. Even though there’s a closer dealership next to my house. Great customer service at a great price. More

by Derekfranco23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Valentin Frausto

Jun 21, 2021

Norm Reeves Honda Superstore West Covina responded

We're thrilled to hear it, thank you for the wonderful feedback and 5-star rating!

June 09, 2021

Dealership Rating
Employee Rating

The customer service is great. Everyone was very kind and helpful. My vehicle was ready when promised and the work I requested was done in a timely manner. More

by yorba13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Norm Reeves Honda Superstore West Covina responded

We're very happy to hear it, thanks for the 5-star review!

June 06, 2021

Dealership Rating
Employee Rating

Very friendly and knowledgeable staff. Always have a smile and go out of there way to help you out in any way they can. Happy. More

by Motorhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

Norm Reeves Honda Superstore West Covina responded

Thank you for the kind words on our team, we appreciate the feedback and 5-star rating!

May 17, 2021

Dealership Rating
Employee Rating

My experience there with them was excellent.Everybody was throughly professional.I had a emergency with my car and they solved the problem quickly.They even had a rental car for me to use while they fixed it More

by Johnmacrorie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Octavio Cortes, Jose Alvarez , Gabby Dominguez

May 17, 2021

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5-stars and excellent review, John. So glad we could help solve the problem. Take care!

May 08, 2021

Dealership Rating
Employee Rating

Making the prices easy , fir my service appointment and excellent customer clean waiting areas for customers.. very clean bathrooms. I actually like a variety of items to choose from in the store.😊 More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hyunh, Charles Lindsay , Gabby Dominguez, Valentin Frausto, Brandon Hanson, Joshua Martinez

May 10, 2021

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us.

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