Trinity Guzman
Service Advisor
Norm Reeves Honda Superstore West Covina
1840 E Garvey Ave S
West Covina, CA 91791
62 Reviews
Write a Review62 Reviews of Trinity Guzman
May 01, 2023
Very rude with customers and ESPECIALLY employees. Has his good days but should treat his employees better Has his good days but should treat his employees better More
Other Employees Tagged: Octavio Cortes, Alex Madrigal, Jose Alvarez
July 19, 2021
This review is dedicated to Trinity Guzman! She was very helpful and patient when we spoke on the phone. She guided me through the details of my car AC warranty. Due to the 10 years extension on AC warranty helpful and patient when we spoke on the phone. She guided me through the details of my car AC warranty. Due to the 10 years extension on AC warranty, Trinny helped me to get the inspection fee covered. They found out my car ac condenser was leaking which the warranty covered for it, as well as the inspection fee. Because of Trinity, I did not have to pay a dime for my car service which I'm very thankful and lucky to find the right employee to help! Trinity is such an asset to Honda company. She represents the company well and that with the mindset of "Good customer service comes before money". Thank you very much Trinity for your help! I have to make sure to leave you AN EXCELLENT review and give you all the credits that you deserve! More
July 19, 2021
I have always worked with Trinity Guzman for last seven years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help! years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help! More
June 30, 2021
The service we received was provided in a timely manner. We had a 9:00 a.m. appointment & our CRV was checked in right on time. Trinity was professional In handling our service as she is knowledgeable and c We had a 9:00 a.m. appointment & our CRV was checked in right on time. Trinity was professional In handling our service as she is knowledgeable and clear in answering my questions. She was also helpful in making suggestions for future service. Her pleasant demeanor makes our service visits comfortable. Thank you Trinity! More
June 21, 2021
Not only did I buy all my cars from this dealership I get them all serviced here as well. Even though there’s a closer dealership next to my house. Great customer service at a great price. them all serviced here as well. Even though there’s a closer dealership next to my house. Great customer service at a great price. More
Other Employees Tagged: Valentin Frausto
May 17, 2021
My experience there with them was excellent.Everybody was throughly professional.I had a emergency with my car and they solved the problem quickly.They even had a rental car for me to use while they fixed it throughly professional.I had a emergency with my car and they solved the problem quickly.They even had a rental car for me to use while they fixed it in less than two days More
Other Employees Tagged: Octavio Cortes, Jose Alvarez , Gabby Dominguez
May 08, 2021
Making the prices easy , fir my service appointment and excellent customer clean waiting areas for customers.. very clean bathrooms. I actually like a variety of items to choose from in the store.😊 excellent customer clean waiting areas for customers.. very clean bathrooms. I actually like a variety of items to choose from in the store.😊 More
Other Employees Tagged: Joseph Hyunh, Charles Lindsay , Gabby Dominguez, Valentin Frausto, Brandon Hanson, Joshua Martinez